puddleduck
Member of DD Central
Posts: 537
Likes: 489
|
Post by puddleduck on Sept 19, 2018 14:44:36 GMT
Has anyone else had the "Currently off line for maintaince" response when trying to gain access to the accounts today? It's working fine my end
|
|
sussexlender
Member of DD Central
Cheat seeking missile
Posts: 550 
Likes: 916
|
Post by sussexlender on Sept 20, 2018 12:18:45 GMT
Thanks for the addition. It came back on line very soon after that. All the best, SXLR
|
|
r00lish67
Member of DD Central
Posts: 2,692
Likes: 4,048
|
Post by r00lish67 on Oct 26, 2018 18:04:06 GMT
Hi r00lish67 , We are still working on setting up our secondary market, you should expect an announcement regarding the live date in the near future. Olivia I can see you've been busy implementing other things, but with no SM present 14 weeks after it was to be launched in the 'coming weeks' and no promised announcement about an SM either which was to be expected in 'the near future' 7 weeks ago, can we have a proper update? Ideally some details as well as schedule would be handy e.g. is it par-only/variable? Are there any fees?
|
|
IFISAcava
Member of DD Central
Posts: 3,692
Likes: 3,018
|
Post by IFISAcava on Nov 11, 2018 19:31:51 GMT
Hi r00lish67 , We are still working on setting up our secondary market, you should expect an announcement regarding the live date in the near future. Olivia I can see you've been busy implementing other things, but with no SM present 14 weeks after it was to be launched in the 'coming weeks' and no promised announcement about an SM either which was to be expected in 'the near future' 7 weeks ago, can we have a proper update? Ideally some details as well as schedule would be handy e.g. is it par-only/variable? Are there any fees? They are too busy not bothering to transfer iSAs to be able to work on this too. Over one month and counting, and seemingly no interest in transferring my money because "they're still awaiting an internal process before sending funds". On this basis, I can't recommend Kuflink as a home for ISA money.
|
|
jcb208
Member of DD Central
Posts: 838
Likes: 638
|
Post by jcb208 on Nov 16, 2018 9:56:52 GMT
kuflink Have you any news on when the secondary market is going to be actioned,every thing seems to have gone very quite
|
|
|
|
Post by kuflink on Nov 16, 2018 17:01:41 GMT
Hi jcb208, we’re still busy working on our secondary market and we'll have this in testing soon. We hope to be in a position to provide more firm dates for launch very shortly. |
|
IFISAcava
Member of DD Central
Posts: 3,692
Likes: 3,018
|
Post by IFISAcava on Nov 19, 2018 17:21:49 GMT
kuflink 5 weeks on and still no sign of you acting on my ISA transfer request, plus no responses to my communications about this. On behalf of other customers who might be thinking of investing ISA funds with you, Can I ask what your targets are for ISA transfers out? Thank you.
|
|
|
|
Post by kuflink on Nov 23, 2018 13:02:11 GMT
Hi @ifisacava,
Really sorry to hear this, could you please send us an email privately at hello@kuflink.co.uk to confirm your identity? We can then look into this as a matter of urgency.
Thank you
|
|
IFISAcava
Member of DD Central
Posts: 3,692
Likes: 3,018
|
Post by IFISAcava on Nov 28, 2018 10:42:41 GMT
Hi @ifisacava, Really sorry to hear this, could you please send us an email privately at hello@kuflink.co.uk to confirm your identity? We can then look into this as a matter of urgency. Thank you I already contacted you 17 days ago about this, without a reply! I have sent another message today. The transfer request was forwarded to you on 10 Oct, you've had cleared funds in my account since 16 Oct, I can't understand why you haven't made an effort to action the transfer some 43 days later.
|
|
littleoldlady
Member of DD Central
Running down all platforms due to age
Posts: 3,045
Likes: 1,862
|
Post by littleoldlady on Nov 28, 2018 17:50:05 GMT
Hi @ifisacava, Really sorry to hear this, could you please send us an email privately at hello@kuflink.co.uk to confirm your identity? We can then look into this as a matter of urgency. Thank you I already contacted you 17 days ago about this, without a reply! I have sent another message today. The transfer request was forwarded to you on 10 Oct, you've had cleared funds in my account since 16 Oct, I can't understand why you haven't made an effort to action the transfer some 43 days later. Same here. The money has been sitting in cash since 11th Oct - 48 days! Customer Services blame "another department" but have promised that the investment will be back dated once it is eventually actioned. On the plus side, the rate has gone up in the meantime.
|
|
oldtimer
Member of DD Central
Posts: 211
Likes: 156
|
Post by oldtimer on Nov 28, 2018 18:08:35 GMT
Same here kuflink waiting for a transfer in. You have received my funds but not credited my account. I hope you will honour the 3% cash back if not credited by Friday. |
|
IFISAcava
Member of DD Central
Posts: 3,692
Likes: 3,018
|
Post by IFISAcava on Nov 28, 2018 18:15:39 GMT
Same here kuflink waiting for a transfer in. You have received my funds but not credited my account. I hope you will honour the 3% cash back if not credited by Friday. Sounds like they are in a bit of a mess. Let's hope it's nothing seriously wrong with the organisation.
|
|
r00lish67
Member of DD Central
Posts: 2,692
Likes: 4,048
|
Post by r00lish67 on Nov 28, 2018 18:42:17 GMT
Hi jcb208 , we’re still busy working on our secondary market and we'll have this in testing soon. We hope to be in a position to provide more firm dates for launch very shortly. Hi kuflink , not to detract from those with ISA transfer problems that need resolving, but given the delay would you mind sharing a little detail as to the bare bones of how the SM will work? I ask this on the assumption that if you're about to enter testing, then the design of the SM must be long since complete and these details should be well understood by now.
|
|
oldtimer
Member of DD Central
Posts: 211
Likes: 156
|
Post by oldtimer on Nov 29, 2018 10:31:19 GMT
Same here kuflink waiting for a transfer in. You have received my funds but not credited my account. I hope you will honour the 3% cash back if not credited by Friday. Money now credited after using the chat facility (with Ranj) to ask them to investigate
|
|
littleoldlady
Member of DD Central
Running down all platforms due to age
Posts: 3,045
Likes: 1,862
|
Post by littleoldlady on Nov 29, 2018 12:33:33 GMT
Same here kuflink waiting for a transfer in. You have received my funds but not credited my account. I hope you will honour the 3% cash back if not credited by Friday. Money now credited after using the chat facility (with Ranj) to ask them to investigate Lucky you. Mine is still stuck. I have had emails from Ranj promising action but none so far.
|
|
