Post by vmail on Feb 7, 2017 16:53:36 GMT
We wanted to let you know that on the 7 January 2017, our premises were the victim of a burglary which affected our office and another company in the building. Despite CCTV surveillance, locked doors, and a 24/7 security guard, nineteen password protected GoCardless staff laptops were stolen.
All of our payment processing systems are secure, remain uncompromised and were unaffected by the burglary. There has been no impact on our day to day business and we continue to process payments as normal.
We have already informed the police, the Financial Conduct Authority and the Information Commissioner's Office of this burglary. We have also conducted an exhaustive internal investigation so that we can communicate to you any potential risks from this burglary.
Our investigation has concluded that the stolen laptops may contain a file with personal data provided when setting up an account with us. This information is stored by GoCardless to ensure we can evidence checks we needed to perform on you when you signed up with us. The file contains the following personal details of the person that verified your GoCardless account: email address, passport number, driving licence number, date of birth, and name.
There is a very low risk that this burglary will affect you as none of your financial data was involved, all the laptops were password protected, there is no firm evidence that any of the data was available on any stolen laptop, and the burglars appear to have been targeting high value electronics rather than our data. However, we believe in transparency and so wanted to inform you of this burglary anyway.
Despite the above, we take even this small risk seriously. We are therefore offering to organise and pay for a web alert monitoring service from Experian for a period of 12 months. If you would like to take up this offer please email webmonitor@gocardless.com with “Accept” in the subject line.
We apologise for any concern or uncertainty this may cause. If we can provide any further information, please get in touch by emailing info@gocardless.com.
The GoCardless Team
All of our payment processing systems are secure, remain uncompromised and were unaffected by the burglary. There has been no impact on our day to day business and we continue to process payments as normal.
We have already informed the police, the Financial Conduct Authority and the Information Commissioner's Office of this burglary. We have also conducted an exhaustive internal investigation so that we can communicate to you any potential risks from this burglary.
Our investigation has concluded that the stolen laptops may contain a file with personal data provided when setting up an account with us. This information is stored by GoCardless to ensure we can evidence checks we needed to perform on you when you signed up with us. The file contains the following personal details of the person that verified your GoCardless account: email address, passport number, driving licence number, date of birth, and name.
There is a very low risk that this burglary will affect you as none of your financial data was involved, all the laptops were password protected, there is no firm evidence that any of the data was available on any stolen laptop, and the burglars appear to have been targeting high value electronics rather than our data. However, we believe in transparency and so wanted to inform you of this burglary anyway.
Despite the above, we take even this small risk seriously. We are therefore offering to organise and pay for a web alert monitoring service from Experian for a period of 12 months. If you would like to take up this offer please email webmonitor@gocardless.com with “Accept” in the subject line.
We apologise for any concern or uncertainty this may cause. If we can provide any further information, please get in touch by emailing info@gocardless.com.
The GoCardless Team
Some data was encrypted, but it is not known whose data was not encrypted.
