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Post by lawyer on Feb 23, 2017 16:27:59 GMT
Will be great if Robocash try to explain some questions: If you fail to fulfill BuyBack guarantee, just imagine, shall I go to Russia with my claim for adjudgment?
Does Russia recognize the writ obligatory, issued in Latvia? (I will answer for you - no!)
Has a credit company from Russia (acting under the license of MFO (micro financial organizations) a right to assign the claim to an individual?
When a claim is assigned and thus appears to be beyond the supervision of MFO Act, is there a prejudice of borrower's rights in terms of supervision of the observance of his rights? This is violation of legal acts of Russia, isn’t it? Is then the writ obligatory issued, violating the law? By the way, there is the same problem with loans in Spain.
Selling claim assignment with restricted conditions (in terms of getting interest), do you exclude from the claim the penalty, calculated for the original loan? Are the borrower’s payments counted towards interest redemption first? Can penalty increase the amount of debt by 100% of the original loan principal?
Then what happens if you sold me 95% of the debt, but I have a claim, limited to claim assignment conditions, and it does not include penalty? All penalties are directed to you and have precedence over my claim in debt collection. You mount an action against the borrower before I do (as you are still holding a part of claim) and collect the amount, equal to the loan principal, in the form of penalties. And here I am with my claim at the moment when everything that could have been collected from the borrower is already done. What are my chances to recover the debt, taking in consideration the aforementioned difficulties?
Otherwise : 16% is a good deal.
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JamesFrance
Member of DD Central
Port Grimaud 1974
Posts: 1,323
Likes: 897
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Post by JamesFrance on Feb 24, 2017 8:56:12 GMT
I decided to try out this new platform and verification was quickly completed. I have had to accept 2 t & c changes which mean a lot of reading, it would have helped if the actual changes were listed as I didn't spot them.
I did a trial cash transfer yesterday morning which other platforms would have credited to my account in mid afternoon, but so far after 24 hrs there s no sign of a deposit to my account.
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Post by lawyer on Feb 24, 2017 9:28:22 GMT
I decided to try out this new platform and verification was quickly completed. I have had to accept 2 t & c changes which mean a lot of reading, it would have helped if the actual changes were listed as I didn't spot them. I did a trial cash transfer yesterday morning which other platforms would have credited to my account in mid afternoon, but so far after 24 hrs there s no sign of a deposit to my account. Specific of Latvian banks
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JamesFrance
Member of DD Central
Port Grimaud 1974
Posts: 1,323
Likes: 897
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Post by JamesFrance on Feb 24, 2017 9:36:34 GMT
Specific of Latvian banks The others all use Swedbank so that could well be the reason rather than the platform not checking the client account.
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Post by Deleted on Feb 24, 2017 9:41:12 GMT
They really need to work on support hours ! 5-10AM GMT 😂
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Post by sergeysedov on Feb 24, 2017 10:05:34 GMT
Posting here, since the representatives seem to be replying on this thread. 1. When you've completed registration, you don't get automated acknowledgement of successfully being registered. 2. You might want to allow uploading PDF copies of documents for verification, rather than just image files. 3. T&C 2.1.4 " The User has a current account opened in the name of the User with a credit establishment registered in Latvia, branch of a foreign credit establishment in Latvia or any other EU credit establishment;"So does that mean you won't take money if sent via TransferWise or likes of them?4. T&C 6.13. "The User agrees that the Lender has the right unilaterally to extend the Loan repayment period without prior coordination with the User. The procedure of the repayment period extension foresees payment of the calculated Interest by the Borrower and/or the payment by the Borrower of the fee for the Loan repayment period extension." How many extensions are you guys planning to give before the buy back kicks in ? One of your competitor, Twino, for instance, allows maximum of 6 extensions. (1 extension = 1 month)5. T&C 7.1.4. "immediately, but no later than within 3 (three) business days, to notify ROBOCASH in writing of any changes to the User’s first name, last name, e-mail address, User’s bank account or other information provided on the Website of ROBOCASH;"Surely, I should be able to tell you guys about it, only when I need to, aka, withdrawal time?6. T&C 10.2.3. " ROBOCASH is fully released from liability towards the User for any losses that the User has or might suffer as a result of using the Website of ROBOCASH or purchase the Claim, including: 10.2.3.5.due to the illicit conduct of the Borrower and due to Borrower infringing the Loan Agreement;"
why would Robocash be released from liability towards user (investor) when it provides buyback guarantee?7. T&C 10.2.4. "ROBOCASH does not have the duty to pay for the Claim or any other payments under the Assignment Agreement to the User before the Lender has received corresponding payment from the relevant Borrower."Shouldn't buyback guarantee mean Robocash has a duty to pay to investor, even when they don't receive payment from borrowers?8. 13.4. "In case of insolvency, ROBOCASH undertakes all reasonable actions to ensure that the competent third party takes over in full the administration and serviсing of the Claims available on the Website of ROBOCASH. ROBOCASH shall inform all Users about it" Has a third party been nominated? Who will be acting as an administrator? Who will be responsible for payments towards administrator ? Hello, Thank you for your interest! Right now you dont. We will add this feature within a month, and will send notification upon registration. Yes, you're right! This feature will be released within a month. We do not accept TransferWise at the moment. Investor should send us initial transfer from his own account, this we will never change, but in future if he wants to transfer money using TransferWire or similar - we will make it possible. I hope in March at least. We have T&C 6.14 - The Parties agree that in case the Lender has extended the Loan repayment period under the Loan Agreement, it is considered, that the Borrower has delayed the Loan repayment period and ROBOCASH shall repurchase the User’s (Assignee’s) Claim in accordance with conditions of the Assignment Agreement, if the Borrower during 30 (thirty) Calendar days from the date of new Loan repayment period coming into legal force has not repaid the Loan. Please pay attention that our loans in Kazakhstan and Spain are 21 days, so maximum period will be 51 day(if loan taken for 21 days and extended for 30 days). Average loan duration is 26 days for Kazakhstan for example(including extensions). We are obliged to proceed with AML checks, its not a question of curiosity for us. We should put that to T&C. You are very right, we will change this part. We meant that if a Borrower made something illigal while getting a loan we will purchase this loan the same day when we get such information, and we will due to buyback guarantee repay full invested amount with interest to day of buyback. We will change T&C in next few weeks to be very sharp with that. Yes, buyback guarantee means that ROBOCASH has a duty to pay to investor in any case. I agree with you. I think there is just part took out of a whole legal scheme. Here we mentioned that ROBOCASH doesn't obliged to pay for the Claim BEFORE the Lender recieved payment from Borrower. I mean if the Borrower didn't paid yet, and buyback guarantee didn't take force yet(30 days of overdue didn't come) - ROBOCASH doesn't obliged yet to pay for the Claim. We described that in ASSIGNMENT AGREEMENT "1.3. In instance where the Borrower delays the Loan repayment (or its part in accordance with conditions of the Loan Agreement) for more than 30 (thirty) calendar days, ROBOCASH undertakes to repurchase the Claim purchased by the Assignee in accordance with conditions of the Assignment Agreement and to transfer to the Assignee’s Investor’s) Virtual account the amount equal to the sum of remaining principal amount of the Claim and accrued outstanding interest calculated in accordance with the Interest rate." We will put detailed explanation of this procedure in next 2 weeks, there is no one appointed as an administrator yet for this kind of procedure. Thank you a lot for your help! Your questions help us to improve!
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Post by lawyer on Feb 24, 2017 10:16:24 GMT
They really need to work on support hours ! 5-10AM GMT 😂 For me it is not a problem, if I will see deposit during a day after. But I need a guarantee of my investment safety. And I need an understanding how I will get my money back if something happens with LO. And here I see some problem
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Post by sergeysedov on Feb 24, 2017 10:21:02 GMT
Will be great if Robocash try to explain some questions: If you fail to fulfill BuyBack guarantee, just imagine, shall I go to Russia with my claim for adjudgment? Does Russia recognize the writ obligatory, issued in Latvia? (I will answer for you - no!) Has a credit company from Russia (acting under the license of MFO (micro financial organizations) a right to assign the claim to an individual? When a claim is assigned and thus appears to be beyond the supervision of MFO Act, is there a prejudice of borrower's rights in terms of supervision of the observance of his rights? This is violation of legal acts of Russia, isn’t it? Is then the writ obligatory issued, violating the law? By the way, there is the same problem with loans in Spain. Selling claim assignment with restricted conditions (in terms of getting interest), do you exclude from the claim the penalty, calculated for the original loan? Are the borrower’s payments counted towards interest redemption first? Can penalty increase the amount of debt by 100% of the original loan principal? Then what happens if you sold me 95% of the debt, but I have a claim, limited to claim assignment conditions, and it does not include penalty? All penalties are directed to you and have precedence over my claim in debt collection. You mount an action against the borrower before I do (as you are still holding a part of claim) and collect the amount, equal to the loan principal, in the form of penalties. And here I am with my claim at the moment when everything that could have been collected from the borrower is already done. What are my chances to recover the debt, taking in consideration the aforementioned difficulties? Otherwise : 16% is a good deal. Hello, Thank you for your questions! ROBOCASH itself can not to fail the repurchase guarantee, cause such right is ensured by conditions of cooperation agreement concluded between ROBOCASH and Loan Originator. The Loan Originator transfers funds necessary for ROBOCASH repurchase right realization to the ROBOCASH’s account. ROBOCASH will itself settle disputes and disagreements arose between it and Loan Originator. The situation you should turn to the Loan Originator can appear only in case of insolvency or bankruptcy of ROBOCASH. You will have a right to settle disputes in court of Latvia in accordance with normative acts of Latvia, cause the Website of ROBOCASH User Agreement and Assignment Agreement are concluded between you and ROBOCASH and the applicable law is law and regulations of Republic of Latvia. All disputes between ROBOCASH and Loan Originators shall also be settled in accordance with normative acts of Republic of Latvia. Right now we are selling Claims to individuals in Kazakhstan, we are not selling Claims to individuals in Russa because we see the same issue as you do. But we know that some of our competitors doing it, also we are speaking with regulator to understand better way to do it. We hope to find a way to do it in a proper way in next few weeks. We restrict in terms of getting interest everything, so we pay interest only on loan principal, which is equal to amount bought by investor. In different markets exact sequence of payments differs, it actually doesn't affect anything due to buyback guarantee. Yes, penalty can increase the amount of debt by 100% of the original loan principal(sometime it could take up to 3 years to do so). The conditions of Assignment Agreement are (subclause 3.5. of the Assignment Agreement): 3.5. The Parties agree that amount of the Interest and penalty rate, calculated for the Borrower and unpaid by the Borrower shall not be transferred from the Assignor to the Assignee at the moment of entering into the Assignment Agreement.
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JamesFrance
Member of DD Central
Port Grimaud 1974
Posts: 1,323
Likes: 897
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Post by JamesFrance on Feb 24, 2017 10:21:42 GMT
Right now you dont. We will add this feature within a month, and will send notification upon registration. I received 2 emails, one said "Your photo of the «ID card or passport» has been successfully accepted by our robot." The other said "We are happy to announce that you have successfully passed the photo verification process."
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Post by sergeysedov on Feb 24, 2017 10:25:18 GMT
I decided to try out this new platform and verification was quickly completed. I have had to accept 2 t & c changes which mean a lot of reading, it would have helped if the actual changes were listed as I didn't spot them. I did a trial cash transfer yesterday morning which other platforms would have credited to my account in mid afternoon, but so far after 24 hrs there s no sign of a deposit to my account. Hello James, We will mark actual changes in t&c in future. Your account will be credited in few minutes, sorry for a delay. Thank you for giving us a chance!
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Post by sergeysedov on Feb 24, 2017 10:36:31 GMT
They really need to work on support hours ! 5-10AM GMT 😂 We will extand support work hours in March. Sorry for inconvenience.
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Post by gmaxkenny on Feb 24, 2017 11:38:52 GMT
Cant Withdraw Money From My Account.
I opened an account last weekend and deposited a small amount for testing which was credited on wednesday and I set my auto invest to 16% but got no loans,reduced it to 15% still no loans. On Thursday morning I set it to 14% still no loans and when I went back an hour later to check I was ambushed with a new user agreement like James France mentioned but as I was it no mood to read through 10 pages again I declined to accept and as there was no loans even at 14% I decided to withdraw my deposit only to be told I had no money in my account even though my account balance said otherwise. I tried to delete the auto invest portfolio but could not I could only turn it off but still could not withdraw. Maybe its because I declined the new user agreement but that should not be as I should be allowed to withdraw without accepting it. Investing without accepting it is a different matter I emailed support yesterday afternoon but have got no reply as yet.
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JamesFrance
Member of DD Central
Port Grimaud 1974
Posts: 1,323
Likes: 897
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Post by JamesFrance on Feb 24, 2017 13:16:24 GMT
gmaxkenny Look at the account summary page to see if the money is shown as Cash or only as Account Value. I suspect that you have already invested the money although you don't see anything yet. Try looking at My Investments page and select Portfolio 1 then press Filter. If you don't accept the t & cs maybe you cannot do that unless you do.
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Post by gmaxkenny on Feb 24, 2017 15:01:43 GMT
gmaxkenny Look at the account summary page to see if the money is shown as Cash or only as Account Value. I suspect that you have already invested the money although you don't see anything yet. Try looking at My Investments page and select Portfolio 1 then press Filter. If you don't accept the t & cs maybe you cannot do that unless you do. I got a reply from support and they transferred the money from account value to account cash and I made the withdrawal. I clicked on the payout and balance buttons in "edit portfollio" before as I assumed one of them would be the way to transfer between virtual and investing accounts similar to transferring between accounts on Omaraha but nothing happened maybe its my browser Firefox. Anyway its done now. Have you invested in any loans yet 14%-16%? Just remembered the payout and balance buttons are for transferring loans returns to account cash or to your bank so I still dont know how to transfer the portfolio balance back to account cash for withdrawal if needed.
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pauls
Posts: 68
Likes: 36
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Post by pauls on Feb 24, 2017 15:13:12 GMT
"We do not accept TransferWise at the moment. Investor should send us initial transfer from his own account, this we will never change, but in future if he wants to transfer money using TransferWire or similar - we will make it possible. I hope in March at least."
It is really difficult for me if you do not accept TransferWise (or a similar provider). The ability to do so might encourage other UK investors. Ahhh Well ... March is just around the corner. Can you please advise when this functionality is available?
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