morpork
New Member
Posts: 5 
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Post by morpork on Mar 2, 2017 12:14:07 GMT
Just tried registering accounts for myself and my partner, both failed the automatic identity checks (we've been resident at the same address for over 20 years, both on the electoral role.)
Fair enough, so I would expect to send in copies or originals of proof of address and ID (bank statements, photo ID - passport, driving licences) but no. Apparently we need to send/upload certified copies of these documents.
Sorry, don't have the time or inclination to spend money getting certified copies of documents, so we won't be investing.
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Post by charles on Mar 2, 2017 15:51:05 GMT
Just tried registering accounts for myself and my partner, both failed the automatic identity checks (we've been resident at the same address for over 20 years, both on the electoral role.)
Fair enough, so I would expect to send in copies or originals of proof of address and ID (bank statements, photo ID - passport, driving licences) but no. Apparently we need to send/upload certified copies of these documents.
Sorry, don't have the time or inclination to spend money getting certified copies of documents, so we won't be investing.
Hi morpork , I'm sorry you're having trouble onboarding with Property Crowd. Seeing as you and your partner are UK resident, the automatic identity checks should be relatively straightforward - i.e. no need for certified copies. I was wondering if you might give me a chance to investigate and resolve this issue for you. If you could send us your personal details (e.g. name, date of birth, address and the email you tried to sign up with), via an email to info@propertycrowd.com, I will have someone look into this as soon as possible, and we should either: a) be able to have compliance manually verify your identity, or b) find out what is causing the issue, at the very least. Thank you. Kind regards, Charles
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morpork
New Member
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Post by morpork on Mar 2, 2017 16:12:24 GMT
Thank you Charles.
I received a phone call from yourselves about an hour ago and it appears the problem was due to an issue with the address form - it failed to pick up the address selection, and gave no error or indication that anything was amiss. Something for the techies to fix I guess.
We've now been approved to trade.
All credit to PropertyCrowd for getting on the blower and sorting it out.
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ianj
Member of DD Central
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Post by ianj on Mar 5, 2017 10:04:45 GMT
I too have encountered problems. Email sent and call awaited. Tomorrow will be fine!  |
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Post by charles on Mar 5, 2017 11:18:00 GMT
I too have encountered problems. Email sent and call awaited. Tomorrow will be fine! Hi ianj, Email received, and we're looking into it. Please bear with me while we investigate and verify your identity. I can see how your unique address would present a challenge to the automatic ID checks, and will aim to sort this out in time for you to invest in our current deal, which closes 8th March (if you wanted to). Thank you for your patience! Hope you're having a good weekend so far. Kind regards, Charles
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Post by charles on Mar 5, 2017 13:13:12 GMT
Hi ianj, just wanted you to know that we've managed to verify your identity using the details you provided. You're now cleared for access, and can spend the rest of your Sunday reading all about Property Crowd and our current deal.  Regards, Charles |
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ianj
Member of DD Central
Posts: 656
Likes: 520
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Post by ianj on Mar 5, 2017 14:35:03 GMT
Didn't expect such swift action on a Sunday! Thanks |
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gibmike
Member of DD Central
What is a cynic? A man who knows the price of everything and the value of nothing.
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Post by gibmike on Mar 11, 2017 19:41:47 GMT
I have just uploaded my certified passport and also a utility bill.
Says "3 minutes remaining" which I doubt as it is 20.41 on a Saturday evening!
Mike
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Post by charles on Mar 12, 2017 7:56:01 GMT
I have just uploaded my certified passport and also a utility bill. Says "3 minutes remaining" which I doubt as it is 20.41 on a Saturday evening! Mike Hi Mike ( gibmike ), Thank you for your interest in Property Crowd and for signing up as a member. As you probably already suspect, "3 minutes remaining" is a guide for investors who are UK-resident and for whom the automated online ID checks should wave them through painlessly. I appreciate your patience and cooperation in sending us your certified passport and utility bill, and will have someone look into this asap with a view to having you all set up and ready to go by Monday morning. Hope you're having a great weekend so far. Kind regards, Charles
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gibmike
Member of DD Central
What is a cynic? A man who knows the price of everything and the value of nothing.
Posts: 256
Likes: 160
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Post by gibmike on Mar 12, 2017 10:41:11 GMT
Hi Charles,
Good news, thanks for letting me know!
Mike
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Post by cyrilmadrid on Mar 12, 2017 15:25:15 GMT
Also gave up because documents were rejected.
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gibmike
Member of DD Central
What is a cynic? A man who knows the price of everything and the value of nothing.
Posts: 256
Likes: 160
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Post by gibmike on Mar 14, 2017 22:04:56 GMT
Great news, I am in.
Very straightforward and to be honest for a non UK domiciled person I thought the requirements were ok:
1) A passport verified by my accountant with a date and contact details for them
2) Utility bill the same
Nothing more than I have been asked by Assetz/ LendInvest/ Funding Secure etc.
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Post by charles on Mar 16, 2017 15:06:25 GMT
Great news, I am in. Very straightforward and to be honest for a non UK domiciled person I thought the requirements were ok: 1) A passport verified by my accountant with a date and contact details for them 2) Utility bill the same Nothing more than I have been asked by Assetz/ LendInvest/ Funding Secure etc. Thanks gibmike, I'm glad we were able to make the on boarding process as painless for you as possible. Please feel free to drop me a line if you ever need anything in the future. Have a great week ahead! Regards, Charles
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