sandbrain
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Post by sandbrain on Mar 9, 2017 23:37:50 GMT
Since January, I have not been receiving all the usual email notifications. "New Pre-fund investment" and "Loan Part 100% Sold", are those that were most useful to me.
Has anyone else seen this problem? I have checked that the options are selected in my email preferences, so either an SS system problem or my email server is rejecting them (although that's not a problem I commonly have).
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bababill
Member of DD Central
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Post by bababill on Mar 9, 2017 23:48:45 GMT
Same here. Since about January sounds about right.
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lobster
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Post by lobster on Mar 9, 2017 23:57:58 GMT
I've been receiving notifications ok - in fact too many of them.
Deposited some funds into my account this morning and got no less than 3 emails saying "thankyou for your deposit etc etc ". Most strange.
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upland
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Post by upland on Mar 10, 2017 15:49:45 GMT
I didnt get an email warning for DFL005 Tranche 7 but got the other ones for higher tranches.
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sandbrain
Member of DD Central
Posts: 62
Likes: 20
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Post by sandbrain on Mar 10, 2017 17:32:41 GMT
Thanks for responses so far. To clarify, I am receiving general emails such as advance go-live notices, general updates but not account specific emails - except one, a loan repayment... Trying to gather evidence as to whether this is a wider problem. I was told by support: In order to receive emails from us please make sure you have selected the email criteria you would like to receive. This can be found under the 'My Account' tab then under the 'Email Preferences' tab.
Please also check your junk mail box as our emails may appear in there.
I have and they don't  |
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Post by GSV3MIaC on Mar 10, 2017 18:06:57 GMT
Check whether they are using a bulk email sender of some sort (ABLRate and RS both do) .. such systems are apt to (silently) drop email addresses which bounce a couple of times (both the aforementioned did), and need poking to revive them.
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