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Post by saver on Mar 27, 2017 18:32:42 GMT
has anybody had any problems this weekend with cash deposited not appearing in their account. I prefunded £200 into the Paignton land on Friday when it went live and sent the money once I got home from work. My account is still sitting at -£200 as of this evening so I rang and sent an email to log this as a problem. I have a contact set up on my internet banking which I have been using for the 9 months or so without any issue so I know it isn't my end and typing the wrong details in.....just wondering if anybody else is having the same problem?
Thanks
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fp
Posts: 1,008 
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Post by fp on Mar 27, 2017 19:23:36 GMT
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Post by saver on Mar 27, 2017 20:05:41 GMT
No, all seems fine with DFL005 - Arboretum, Land with planning being the most recent transaction on 24/03.
Weird.. I will wait and see what they say
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Post by easteregg on Mar 30, 2017 14:39:39 GMT
I have had an issue over the last two days. I have deposited four equal amounts, three yesterday and one today. Only one of the deposits for yesterday is showing, but the one from today has appeared. I have emailed them, but at the moment I have a negative balance, rather than the zero balance it should be.
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jonno
Member of DD Central
nil satis nisi optimum
Posts: 2,808
Likes: 3,242
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Post by jonno on Mar 30, 2017 15:17:13 GMT
I have had an issue over the last two days. I have deposited four equal amounts, three yesterday and one today. Only one of the deposits for yesterday is showing, but the one from today has appeared. I have emailed them, but at the moment I have a negative balance, rather than the zero balance it should be. I'm sure it's no consolation but my partner had £500 "missing" for a number of days early last week which did eventually turn up. The worst of it was that she emailed SS three times, I emailed them twice, She rung them twice and I sent a pm to "Paul" the comms guy. No response whatsoever other than from the phone calls which elicited the predictable lack of action. Then miraculously the money turned up along with incredible emails from "George" which purported to present a bizarre business as usual message with no reference, never mind apology or explanation for the missing cash.
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dermot
Member of DD Central
Posts: 863
Likes: 517
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Post by dermot on Mar 30, 2017 15:20:46 GMT
I transferred some cash to cover a -ve balance just now and my account was updated in no more than 5 minutes.
Quite impressed, perhaps I timed it just right?
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cooling_dude
Bye Bye's for the PPI
Posts: 2,853
Likes: 4,298
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Post by cooling_dude on Mar 30, 2017 15:23:26 GMT
I transferred some cash to cover a -ve balance just now and my account was updated in no more than 5 minutes. Quite impressed, perhaps I timed it just right? There is a new system so that deposits are quick (not had one less than 15mins since it was implemented) Shame withdrawals hasn't got a similar system in place
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ozboy
Member of DD Central
Mine's a Large One! (Snigger, snigger .......)
Posts: 3,168
Likes: 4,859
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Post by ozboy on Mar 30, 2017 15:27:25 GMT
"Shame withdrawals hasn't got a similar system in place" - Couldn't possibly wonder why, help me out Dude? 
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Post by barberbookie on Mar 30, 2017 15:28:31 GMT
I transferred some cash to cover a -ve balance just now and my account was updated in no more than 5 minutes. Quite impressed, perhaps I timed it just right? There is a new system so that deposits are quick (not had one less than 15mins since it was implemented) Shame withdrawals hasn't got a similar system in place Withdrawls are appauling
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ablender
Member of DD Central
Posts: 2,204
Likes: 555
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Post by ablender on Mar 30, 2017 15:36:28 GMT
There is a new system so that deposits are quick (not had one less than 15mins since it was implemented) Shame withdrawals hasn't got a similar system in place Withdrawls are appauling Might be because of the symptoms.
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Post by saver on Mar 30, 2017 16:21:54 GMT
I have had an issue over the last two days. I have deposited four equal amounts, three yesterday and one today. Only one of the deposits for yesterday is showing, but the one from today has appeared. I have emailed them, but at the moment I have a negative balance, rather than the zero balance it should be. I logged a ticket with saving stream/lendy and after a few emails back and forth (and a call to my bank) it was actually resolved in the end. The funny thing was, as above, my account was at a -ve balance for a couple of days, even though I thought they took the the loan part back off me after 48hrs.
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nick
Member of DD Central
Posts: 1,056
Likes: 825
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Post by nick on Mar 30, 2017 17:21:44 GMT
I have had an issue over the last two days. I have deposited four equal amounts, three yesterday and one today. Only one of the deposits for yesterday is showing, but the one from today has appeared. I have emailed them, but at the moment I have a negative balance, rather than the zero balance it should be. I logged a ticket with saving stream/lendy and after a few emails back and forth (and a call to my bank) it was actually resolved in the end. The funny thing was, as above, my account was at a -ve balance for a couple of days, even though I thought they took the the loan part back off me after 48hrs. Try to avoid deposit multiple amounts of the same value as their system flags them as potential duplicates and you have to wait for them to perform a manual reconciliation which typically takes 2-3 days.......
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dermot
Member of DD Central
Posts: 863
Likes: 517
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Post by dermot on Mar 30, 2017 17:55:00 GMT
I transferred some cash to cover a -ve balance just now and my account was updated in no more than 5 minutes. Quite impressed, perhaps I timed it just right? There is a new system so that deposits are quick (not had one less than 15mins since it was implemented) Shame withdrawals hasn't got a similar system in place Haven't tried to withdraw any cash for quite a while - how long does it usually take these days - assuming you avoid starting the process at night or weekends?
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cooling_dude
Bye Bye's for the PPI
Posts: 2,853
Likes: 4,298
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Post by cooling_dude on Mar 30, 2017 17:57:08 GMT
There is a new system so that deposits are quick (not had one less than 15mins since it was implemented) Shame withdrawals hasn't got a similar system in place Haven't tried to withdraw any cash for quite a while - how long does it usually take these days - assuming you avoid starting the process at night or weekends? Usually done the next working day (I think they do it manually every morning)
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dermot
Member of DD Central
Posts: 863
Likes: 517
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Post by dermot on Mar 31, 2017 11:07:50 GMT
Haven't tried to withdraw any cash for quite a while - how long does it usually take these days - assuming you avoid starting the process at night or weekends? Usually done the next working day (I think they do it manually every morning) Well, well - I put in a withdrawal request at 0755 today and cash was in my bank 25 minutes later. Maybe the entire banking process has had a spring clean and not just the deposit system.
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