moist
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Post by moist on Apr 20, 2017 15:53:00 GMT
well allocated £6k in all loans that went live today....despite prefunding only one.......anyone else had a problem?
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jomantha
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Post by jomantha on Apr 20, 2017 17:19:21 GMT
well allocated £6k in all loans that went live today....despite prefunding only one.......anyone else had a problem? Yes me - I've ended up with £1500 in a loan I've been selling off. Im not paying for it and I've emailed them. But that leaves me not able to pay for the one I want to keep.
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SteveT
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Post by SteveT on Apr 20, 2017 18:40:25 GMT
well allocated £6k in all loans that went live today....despite prefunding only one.......anyone else had a problem? Sounds like you might have set your "Default Prefund" figure to £6000 rather than just the specific loan you were after. Check if it's still showing £6000.
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moist
Member of DD Central
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Post by moist on Apr 20, 2017 18:59:34 GMT
if only, all other loans at zero...........
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elliotn
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Post by elliotn on Apr 21, 2017 0:35:53 GMT
well allocated £6k in all loans that went live today....despite prefunding only one.......anyone else had a problem? Same here. Although I did have prefunding set to 10k for dfl22.
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moist
Member of DD Central
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Likes: 251
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Post by moist on Apr 21, 2017 8:07:16 GMT
and no response to questions.......
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jomantha
Member of DD Central
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Post by jomantha on Apr 21, 2017 13:21:49 GMT
and no response to questions....... No just a please resolve negative balance email
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moist
Member of DD Central
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Post by moist on Apr 22, 2017 14:54:26 GMT
ok, formal complaint going in...... completely useless customer service
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mikes1531
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Post by mikes1531 on Apr 22, 2017 22:17:06 GMT
ok, formal complaint going in...... completely useless customer service Do Lendy have a Complaints Policy/Procedure? The word doesn't seem to appear in the Ts&Cs, and a search of the Help just brings up an instruction to call or send them a message.
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r1200gs
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Post by r1200gs on May 24, 2017 8:43:16 GMT
well allocated £6k in all loans that went live today....despite prefunding only one.......anyone else had a problem? I have this problem this morning, £10,000 invested in unwanted loans because my prefunding was set for all loans. I do not set my prefunding for all loans, not ever. A support request has gone in this morning.
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Post by loftankerman on May 24, 2017 11:02:34 GMT
This seems to be a repeat of a bug that was allegedly fixed some weeks ago. I fell foul of it then.
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SteveT
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Post by SteveT on May 24, 2017 11:35:11 GMT
The way that page is laid out, it's almost inevitable that people occasionally will click the wrong drop-down box and accidentally set a global pre-fund instruction (when they mean to set a pre-fund for a single loan). I caught myself very nearly doing it a couple of weeks ago.
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Post by gidoppp01 on May 24, 2017 15:36:57 GMT
Well, I am getting used to it now. I see it from the other perspective, I don't really mind.
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r1200gs
Member of DD Central
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Post by r1200gs on May 25, 2017 10:26:39 GMT
The way that page is laid out, it's almost inevitable that people occasionally will click the wrong drop-down box and accidentally set a global pre-fund instruction (when they mean to set a pre-fund for a single loan). I caught myself very nearly doing it a couple of weeks ago. While I cannot completely discount that possibility, it is most unlikely. I set my prefunding in the evening and double checked it in the morning on both accounts. I would have to have missed a glaring error not once, but twice. No response from Lendy and I'm not sending any money until I get one, so we just might get to see just what happens when I don't pay for loan parts.
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Post by bonfemme on May 26, 2017 5:46:39 GMT
The way that page is laid out, it's almost inevitable that people occasionally will click the wrong drop-down box and accidentally set a global pre-fund instruction (when they mean to set a pre-fund for a single loan). I caught myself very nearly doing it a couple of weeks ago. I don't think that's the reason in this instance. I've had pre-fund set to Zero for months now, and haven't been tinkering with it at all during that time. Doing a routine scan of the pipeline page that morning, I saw that it had set itself to £500. So pleased I checked in before anything was launched, though I wouldn't have paid up if I'd been allocated any parts, just didn't want the hassle.
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