SteveT
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Post by SteveT on May 3, 2017 6:51:23 GMT
Has anyone that opened an AC account via the Love Money 3% Cashback affiliate offer a year ago managed to get their £150 paid as yet? My wife's account wasn't credited when the 12 month anniversary came around and she's had zero response to her email to AC customer service last week.
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Post by chris on May 3, 2017 8:57:04 GMT
SteveT - just chased this up internally and apparently the email was sent in on bank holiday Monday, and as such was picked up yesterday, and I've been promised you / your wife will receive a reply today.
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SteveT
Member of DD Central
Posts: 6,875
Likes: 7,924
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Post by SteveT on May 3, 2017 9:05:37 GMT
SteveT - just chased this up internally and apparently the email was sent in on bank holiday Monday, and as such was picked up yesterday, and I've been promised you / your wife will receive a reply today. That one was actually a second follow-up email I believe, but thanks for giving it a prod.
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SteveT
Member of DD Central
Posts: 6,875
Likes: 7,924
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Post by SteveT on May 25, 2017 16:51:38 GMT
chris / andrewholgate , my wife tells me she was credited today with "Cashback for LoveMoney 1% Promotion April 2016", not the 3% cashback that the promotion offered (see www.assetzcapital.co.uk/love-money-exclusive-offer/ ). She has just emailed Customer Service to query it, but I wonder if others who opened accounts via the LoveMoney promotion have also been paid their cashback at the wrong rate?
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Post by rock500 on May 25, 2017 19:37:06 GMT
My account also shows the same "Cashback for LoveMoney 1% Promotion April 2016" not sure if the amount credited is correct or not, as i have had various amounts with Assetz over the year, but no email advising of the credit.
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SteveT
Member of DD Central
Posts: 6,875
Likes: 7,924
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Post by SteveT on Jun 2, 2017 15:41:30 GMT
chris / andrewholgate , my wife tells me she was credited today with "Cashback for LoveMoney 1% Promotion April 2016", not the 3% cashback that the promotion offered (see www.assetzcapital.co.uk/love-money-exclusive-offer/ ). She has just emailed Customer Service to query it, but I wonder if others who opened accounts via the LoveMoney promotion have also been paid their cashback at the wrong rate? , is this screw-up being sorted out? After getting a holding reply from Customer Service to say the issue was "complex" and could take up to 7 days to look into, it's now 7 days later and my wife has heard nothing...
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Post by andrewholgate on Jun 5, 2017 8:41:50 GMT
Yes it is. There are 13 lenders affected by an overlap in offered rates (1% and 3%) and all of them will get the 3% rate, even if they weren't aware they qualified for a higher rate. Working on the processing.
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SteveT
Member of DD Central
Posts: 6,875
Likes: 7,924
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Post by SteveT on Jun 5, 2017 8:47:31 GMT
Yes it is. There are 13 lenders affected by an overlap in offered rates (1% and 3%) and all of them will get the 3% rate, even if they weren't aware they qualified for a higher rate. Working on the processing. OK, thanks. I wasn't aware there'd been another LoveMoney offer at a different rate. At least I can now explain the issue to her!
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Post by andrewholgate on Jun 8, 2017 20:17:39 GMT
All payments now made. Email to follow.
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