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Post by Collateral Rep on May 13, 2017 18:57:39 GMT
Evening,
We are continually adding features to the system (we are currently adding a referral link and also an auto invest feature) both to the benefit of investors and in the back end to automate our processes. On this occasion the problem occurred when we created additional fields feature to allow information to be updated/added. We updated some borrower information to assist in the automation of adding data tags to be captured in our legal documentation (it was simply adding the borrowers company registration number) and it allocated new ID’s instead of maintaining the original ones.
Its nothing malicious it was just the update process which picked them up as new borrowers as the company numbers were added. There should be no issues with totals, interest etc, it’s just with the borrower ID’s which we are in the process of amending.
Should anyone have any concerns please email in to info@collateraluk.com and we will look into it for you.
Gordon
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baldpate
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Post by baldpate on May 16, 2017 15:10:12 GMT
Collateral Rep , I didn't believe this was done with intent to deceive, but as a result of carelessness or a procedural/software error. Your explanation of what happened confirms what I expected - that it was a software error, which automatically assigned new ids by default (silly, silly developers!!). So can you please unequivocally confirm that this was a one-off problem, which has now been permanently fixed. I ask for this clear confirmation because, as I think I clearly indicated in my previous post, my confidence in your platform has taken a sharp knock as a result of this incident. Thank you
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alanp
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Post by alanp on May 16, 2017 19:29:55 GMT
Are Changes / Fixes etc. not uploaded to a Test System before being rolled out on the Live platform Gordon?
Sometimes a "quick fix" for something urgent may need to be done I know but more run of the mill "platform improvements" can surely go on to Test first (where automated testing can take place) before letting them anywhere near "real data"?
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hantsowl
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Post by hantsowl on May 16, 2017 22:29:00 GMT
Are Changes / Fixes etc. not uploaded to a Test System before being rolled out on the Live platform Gordon? Sometimes a "quick fix" for something urgent may need to be done I know but more run of the mill "platform improvements" can surely go on to Test first (where automated testing can take place) before letting them anywhere near "real data"? Having worked in the computer industry I can state categorically that ANY changes to computer code should go through a full QA process before being released on a live system.....particularly when the code manipulates client funds. The ONLY exceptions should be critical "system down" issues where time is an issue. Cosmetic changes and enhancements do NOT come into that category and should go through a comprehensive QA cycle before release.
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amphoria
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Post by amphoria on May 17, 2017 10:57:36 GMT
Hi Gordon. I have gone through my entire list of loans and compared with my own records. I have found 6 loans with mismatching borrower ids. More disturbingly, not all loan parts are associated to the correct loans. The good news is that all the totals seem to be correct. The problem seems to be restricted to the "Jewellery Grouped Asset Loans". The following appear to be wrong: (key: LID -loan id, BID -borrower id, MBID -my recorded borrower id) LID BID MBID BB00454 ACC00047 ACC00050 BB00497 ACC00026 ACC00062 BB00496 ACC00062 ACC00063 BB00503 ACC00026 ACC00063 BB00510 ACC00079 ACC00076 BB00516 ACC00026 ACC00080 Regarding the loan parts associated to the wrong loans, these involve BB's 496, 497, 503. 496 has £225 more than it should, 497 is short by £200 and 503 short by £25. As mentioned earlier, the totals add up correctly. The individual loan values also look correct, it is just not all are associated to the correct loan. Regards, hantsowl Collateral Rep To the above I can also add LID BID MBID BB00498 ACC00016 ACC00018 BB00502 ACC00007 ACC00018 BB00515 ACC00076 ACC00079
Note that I had the original borrower ID for 497 as ACC00063 rather than ACC00062 but I could well have recorded it incorrectly.
For the record, 498 and 502 were errors on my spreadsheet (since confirmed with Collateral). 497, 503, 515 and 516 (and I assume the others mentioned above but I am not in those) all fit into the category of new borrower IDs being assigned for existing borrowers as mentioned in the post from Collateral Rep above. In other words the borrower IDs in the database are now correct.
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