brush
Member of DD Central
Posts: 174 
Likes: 154
|
Post by brush on Jul 20, 2017 21:27:19 GMT
Have any lenders used this platform, having problems at the moment and wondered if others were experiencing the same.
brush
|
|
|
|
Post by codliveroil on Jul 22, 2017 8:40:40 GMT
I have never used InvestUP, out of curiosity what problems are you having?
|
|
Steerpike
Member of DD Central
Posts: 1,977
Likes: 1,687
|
Post by Steerpike on Jul 22, 2017 8:52:14 GMT
I invested a nominal sum in 2015.
It seems that the site may have had changes intended to improve the level of automation for loan purchasing.
However, currently basic functionality seems to have stalled.
I have an investment on investUP in a Rebs loan that I know is overdue because I looked on the Rebs website, but I can see no indication of the status of the loan on investUP.
An investment in Assetz is up to date on the Assetz website, but according to investUP Notifications the most recent repayment was 47 weeks ago.
I tried withdrawing the balance on my account and this was reported as successful but no pending withdrawal is shown and the balance remains unchanged.
I can see no simple way to reconcile my investUP account, with a list of transfers in, transfers out, interest, capital repayments, and investments. Not all of this information is shown under Notifications.
No response to questions through the site.
|
|
greenslime
Member of DD Central
Posts: 111
Likes: 144
|
Post by greenslime on Jul 22, 2017 9:06:16 GMT
I invested a nominal sum in 2015. It seems that the site may have had changes intended to improve the level of automation for loan purchasing. However, currently basic functionality seems to have stalled. I have an investment on investUP in a Rebs loan that I know is overdue because I looked on the Rebs website, but I can see no indication of the status of the loan on investUP. An investment in Assetz is up to date on the Assetz website, but according to investUP Notifications the most recent repayment was 47 weeks ago. I tried withdrawing the balance on my account and this was reported as successful but no pending withdrawal is shown and the balance remains unchanged. I can see no simple way to reconcile my investUP account, with a list of transfers in, transfers out, interest, capital repayments, and investments. Not all of this information is shown under Notifications. No response to questions through the site. Almost exactly the same experience - except for withdrawing cash, I got some out. But the front page shows me having a negative cash balance with them - go figure. If I had serious money in it I would actually be more energetic in doing something about - although your last point suggests this might not be easy.
|
|
brush
Member of DD Central
Posts: 174
Likes: 154
|
Post by brush on Jul 22, 2017 9:21:28 GMT
My experience is the same as yours Steerpike, 3 payments made by Rebs in the last 30 days but no notification by investUP so cannot access money. Hard enough to get payments from Rebs !!
Have had contact with Chris Bradbury, they are having problems with their new payment set ups but he assures me that payment is coming. His time scales for these fixes are a little out, on the 11th
of July it was a few days, yesterday a few hours, today nothing in my account. If you want his email address rather than the chatline i can forward it to you.
Cheers brush
|
|
brush
Member of DD Central
Posts: 174
Likes: 154
|
Post by brush on Jul 22, 2017 9:29:58 GMT
Have a reasonable amount invested so did mention the financial services ombudsman in an email which prompted a reply.
|
|
