trevor
Member of DD Central
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Post by trevor on Aug 16, 2017 19:01:42 GMT
I placed an invest instruction on loan 446 yesterday and it still hasn't processed. I have sufficient funds in my account and there is more than 100 times the amount available for investment. Am I the only one sufering?
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Post by chris on Aug 16, 2017 19:59:32 GMT
I placed an invest instruction on loan 446 yesterday and it still hasn't processed. I have sufficient funds in my account and there is more than 100 times the amount available for investment. Am I the only one sufering? Having just checked it out the aftermarket was silently failing for that loan due to a recent change. I've fixed the bug and forced that loan to be processed.
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trevor
Member of DD Central
Posts: 557
Likes: 381
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Post by trevor on Aug 16, 2017 20:08:25 GMT
Thanks v much Chris
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jaswells
Member of DD Central
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Post by jaswells on Aug 16, 2017 23:09:55 GMT
Hi Chris,
(Apologies but this is open criticism/feedback on a public forum). My partner has a request about her account opening and has sent 5 emails over the last 4 weeks to your customer service team at Assetz. However, this has either been ignored or passed on to someone else (who has subsequently ignored). I must add that this is not a difficult or unusual request and not critical.
It seems strange to me that it is easier to communicate via public forum and get a response (within 4 hours) than it is directly to your customer service team (now 4 weeks and waiting).
Just an observation but I know this issue has been raised elsewhere on another thread.
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m2btj
Member of DD Central
Posts: 631
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Post by m2btj on Aug 17, 2017 7:13:11 GMT
Hi Chris, (Apologies but this is open criticism/feedback on a public forum). My partner has a request about her account opening and has sent 5 emails over the last 4 weeks to your customer service team at Assetz. However, this has either been ignored or passed on to someone else (who has subsequently ignored). I must add that this is not a difficult or unusual request and not critical. It seems strange to me that it is easier to communicate via public forum and get a response (within 4 hours) than it is directly to your customer service team (now 4 weeks and waiting). Just an observation but I know this issue has been raised elsewhere on another thread. Transparency & outstanding communication should be prerequisite for all progressive P2P platforms. Communication voids create uncertainty & that it is the last thing an investor wants. Communication is so high on most investors requirements that several P2P platform review sites give it a rating.
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Post by chris on Aug 17, 2017 8:52:32 GMT
Hi Chris, (Apologies but this is open criticism/feedback on a public forum). My partner has a request about her account opening and has sent 5 emails over the last 4 weeks to your customer service team at Assetz. However, this has either been ignored or passed on to someone else (who has subsequently ignored). I must add that this is not a difficult or unusual request and not critical. It seems strange to me that it is easier to communicate via public forum and get a response (within 4 hours) than it is directly to your customer service team (now 4 weeks and waiting). Just an observation but I know this issue has been raised elsewhere on another thread. Transparency & outstanding communication should be prerequisite for all progressive P2P platforms. Communication voids create uncertainty & that it is the last thing an investor wants. Communication is so high on most investors requirements that several P2P platform review sites give it a rating. Completely agree. We have a full time customer services team who have been under a fair bit of pressure recently due to holidays and long term sickness coinciding, and we are actively recruiting new staff to bolster the team, however that's no excuse. I've forwarded jaswells post to the relevant managers to ensure it is dealt with asap.
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skippyonspeed
Some people think I'm a little bit crazy, but I know my mind's not hazy
Posts: 787
Likes: 424
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Post by skippyonspeed on Sept 3, 2017 8:26:05 GMT
I placed an invest instruction on loan 446 yesterday and it still hasn't processed. I have sufficient funds in my account and there is more than 100 times the amount available for investment. Am I the only one sufering? Having just checked it out the aftermarket was silently failing for that loan due to a recent change. I've fixed the bug and forced that loan to be processed. When there was circa 150 live loans on the books a complete cycle of completing all buy/sell instructions took about 30 mins.........with all the new loans and I assume more buy/sell instructions due to this, and, an increase in the no. of lenders, I was wondering how long a complete cycle takes now, as there seems to be more complaints about how long it takes to invest new money?.......is it time to upgrade to a 486 processor 
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Post by chris on Sept 3, 2017 8:57:31 GMT
Having just checked it out the aftermarket was silently failing for that loan due to a recent change. I've fixed the bug and forced that loan to be processed. When there was circa 150 live loans on the books a complete cycle of completing all buy/sell instructions took about 30 mins.........with all the new loans and I assume more buy/sell instructions due to this, and, an increase in the no. of lenders, I was wondering how long a complete cycle takes now, as there seems to be more complaints about how long it takes to invest new money?.......is it time to upgrade to a 486 processor There's a rewrite in the works as it can take a couple of hours to cycle through now and the process has a couple of concurrency issues which can stop a loan being processed for any given cycle. It doesn't only cycle through live loans there's also various maintenance routines that run on pipeline loans which means it's actually cycling through a great deal more loans than you'd expect. Not exactly ideal! New design will be properly multi-process and will break up some of the monolithic processes that currently run into smaller bite sized chunks helping to keep everything running much more smoothly. ETA is October as there's one other major update scheduled ahead of it (can't give details yet).
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skippyonspeed
Some people think I'm a little bit crazy, but I know my mind's not hazy
Posts: 787
Likes: 424
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Post by skippyonspeed on Sept 3, 2017 9:05:51 GMT
chris When there was circa 150 live loans on the books a complete cycle of completing all buy/sell instructions took about 30 mins.........with all the new loans and I assume more buy/sell instructions due to this, and, an increase in the no. of lenders, I was wondering how long a complete cycle takes now, as there seems to be more complaints about how long it takes to invest new money?.......is it time to upgrade to a 486 processor There's a rewrite in the works as it can take a couple of hours to cycle through now and the process has a couple of concurrency issues which can stop a loan being processed for any given cycle. It doesn't only cycle through live loans there's also various maintenance routines that run on pipeline loans which means it's actually cycling through a great deal more loans than you'd expect. Not exactly ideal! New design will be properly multi-process and will break up some of the monolithic processes that currently run into smaller bite sized chunks helping to keep everything running much more smoothly. ETA is October as there's one other major update scheduled ahead of it (can't give details yet). Thanks for the prompt response.........perhaps you should personally take on all the trade matching!!!
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