registerme
Member of DD Central
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Post by registerme on Sept 20, 2017 10:48:47 GMT
Please keep it polite everybody.
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treeman
Member of DD Central
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Post by treeman on Sept 20, 2017 11:17:48 GMT
Initially I CBA, but .............. To put the other side of the story out there ............... I, as you know danraj, was one of those 'selected' to receive your attentions ............. I guess as a result of this post ? A rhetorical question at best in the 4th line. I didn't expect any suggestions. I certainly wasn't looking for a self-promotional PM. IF anyone felt the urge to reply I would have expected it to be in public. I already had a plan in mind. The PM itself was no big deal, (irritating nonetheless), but polite, and not overly pushy. I ignored it at first till I read the mods post. As this was the 2nd PM promoting their platform from a Rep I've received in a short space of time, and assuming it was part of a far wider campaign, I then forwarded it to 'the authorities'. A breach of forum etiquette at most. No 'punishment' was required. Just a nudge in the direction of the rules. Feel free to self-promote on your own board. You're on the front page, many on here will have spent a great deal of time assessing potential platforms anyway. FYI, I have previously looked at ReBS and decided against. The fact that you don't seem able to take this quietly and with good grace is what has suceeded in **ssing me off and prompted me to post.
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Post by danraj on Sept 20, 2017 11:59:31 GMT
Thanks for the comment. I can gracefully take a slap on the wrist, but if you replied privately to someone asking public a question, wouldn't you be annoyed if it resulted in a ban!? At the risk of labouring the point, if, on reflection, my PM to you was not unsolicited, then I was not in contravention of the rules. Alas, there was no effort to ascertain whether or not my message was 'solicited'. I did make a public apology to anyone inconvenienced. When admins receive a complaint, I think the first action should be to let people know that there are two things users can do to mitigate 'nuisance' private messages: Under Profile Settings: - Notifications > they can disable the email notification for PMs (Note this does not prevent the private message itself, which is still available to read online)
- Privacy > They can input a username to block unwanted Private Messages from specific users (you will still be able to read their public posts).
This will mitigate the adverse reaction to 'spam' accusations, for which I feel the current policy is/was underprepared. I would like to be able to reply privately to publically posted questions without fear of retribution. Can we have a protocol for achieving this?
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fp
Posts: 1,008
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Post by fp on Sept 20, 2017 12:05:00 GMT
Thanks for the comment. I can gracefully take a slap on the wrist, but if you replied privately to someone asking public a question, wouldn't you be annoyed if it resulted in a ban!? At the risk of labouring the point, if, on reflection, my PM to you was not unsolicited, then I was not in contravention of the rules. Alas, there was no effort to ascertain whether or not my message was 'solicited'. I did make a public apology to anyone inconvenienced. When admins receive a complaint, I think the first action should be to let people know that there are two things users can do to mitigate 'nuisance' private messages: Under Profile Settings:
- Notifications > they can disable the email notification for PMs (perhaps make the default disabled)
- Privacy > They can input a username to block unwanted messages from specific users
This will mitigate the adverse reaction to 'spam' accusations, for which I feel the current policy is/was underprepared. I would like to be able to reply privately to publically posted questions without fear of retribution. Can we have a protocol for achieving this? This is all well and good, but on the basis I might not think much of a particular member, I may find it interesting what he/she has to say from time to time and wish to read their posts, furthermore, i do not want to stop people from sending me PM's, I would however be averse to receiving a pm from a rep when what they have to say could most likely be said in the open. Maybe a better option is to put in an option where anyone related to a platform can be blocked from sending PM's?
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Post by mrclondon on Sept 20, 2017 12:20:47 GMT
Maybe a better option is to put in an option where anyone related to a platform can be blocked from sending PM's? Forum staff do have the option to disable the PM facility on individual user accounts. However, I think this should really be a last resort action, as I think there are many instances where reps (of any platform) will respond by PM to genuine customer service queries posted on the forum. The issue here is the appropriateness or otherwise of reps sending PM's through the forum that (probably) come under the FCA financial promotions regulations, and whether they adhere to the additional guidance the FCA offer with respect to social media marketing campaigns within the financial services industry. Picking up on an earlier point in this thread, shill marketeers (or the reverse "shill smearers" for lack of a better term) are an issue forum staff are well aware of, and all suspected instances should be reported to the forum admin (ideally via the report post option) so we can investigate, and take whatever action we deem is appropriate.
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yangmills
Member of DD Central
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Post by yangmills on Sept 20, 2017 12:52:59 GMT
@ danraj 1. I was one of those who you sent a PM. It was perfectly polite. Nonetheless, I don't want to receives PMs from reps asking me to take a look at their platform. Next, the reps start sending me PMs for every new loan they have or every new cashback offer etc. My inbox would be full of platform rep rubbish not the PMs I actually want to read from other lenders. There is far more efficient means to show your wares: Just put a post into the thread where everyone can see it. Job done. 2. "I've written to the FCA asking for regulation of this forum because I've noticed an increasing number of minority shareholders, trolling competing platforms ..." ROFL. The delusion is strong in this one. I've been FCA regulated for twenty years (when they were still the SFA and FSA). The idea that they would want a bulletin board used by retail investors to be regulated is a fantasy. Are share bulletin boards regulated by the FCA because some of the posters happen to own these stocks? No. In my view, the only people that need to be regulated to comment on this forum are the reps. You platforms love to band around your "FCA compliance" but I note virtually none of you are regulated at the personal level. If the directors of these platforms were all SIF (significant influence function) coded (CF1 etc), like directors now are at banks for funds, you'd all then be personally liable for violations by their company or employees. All the employees should have at least CF30 to interact with customers. I reckon the level of BS spread by some platforms might reduce exponentially. Perhaps I'll write to Andrew Bailey and mention that ... P.S I don't have any share in any P2P platforms. Terribly overvalued equity for businesses that can't turn a decent profit despite margins that would make a hedge fund blush.
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Post by danraj on Sept 20, 2017 14:16:16 GMT
How about this for a protocol: If you ask a question, then my answering it privately does not classify it as an unsolicited message. Therefore it's not against the rules and I do not get blocked if someone complains. If you don't want such emails, simply reply and let me know, and I'll never darken your inbox again. -- Check the FCA register to can see who the control functions are within authorised P2P firms. Rest peacefully in your retirement, assured that the responsibilities are as prevalent as ever. I'm going to do two things: - Ask the regulator to put out a CP on the regulation of comparison sites, such that they can make a judgement about regulating it or providing guidelines for such sites.
- Ask my trade association to make a contribution towards the online reputation management of its members, which may include a donation to comparison sites, to keep the dialogue balanced and assertions supported.
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mary
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Post by mary on Sept 20, 2017 14:53:31 GMT
How about this for a protocol: If you ask a question, then my answering it privately does not classify it as an unsolicited message. Therefore it's not against the rules and I do not get blocked if someone complains. If you don't want such emails, simply reply and let me know, and I'll never darken your inbox again. NO! If I ask a public question, I expect a public answer. Then all the forum benefits from the knowledge and everyone is equal. PMs exist for private conversations, and I cannot understand why, in promoting your platform, you would want to restrict the audience unless you have something to hide - which I assume is not the case, and if it was then it would likely breach FCA regulations!
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Post by mrclondon on Sept 20, 2017 15:10:15 GMT
The implied characterisation of p2pindependentforum.com as a "comparison site" just doesn't feel to be correct. It is a discussion forum which attempts as far as is possible to provide an infrastructure (i.e. boards & moderation) to allow all parties with an involvement in the p2p sector to discuss issues of interest. The exact form of that infrastructure is largely driven by the needs/wishes of the 3500+ forum members. The disclaimer on the front page of the forum (not visible on mobile versions of proboards software, sorry, just on web browsers) states This forum is not connected to any regulatory authority or industry body. The inclusion, position, or ranking of a platform, whilst at the discretion of the forum staff, should not be taken as any kind of recommendation, and is based primarily on the relative interest shown in the platform by the forum's users.
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mosaic
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Post by mosaic on Sept 20, 2017 17:04:16 GMT
danrajWhat you meant to say of course was: " I apologise that I have upset members by sending PMs which may have been unwanted. In future I will only communicate by PM if the respondent specifically requests it. I will make sure that the rest of REBs staff are aware of this and include this in our internal policy documents."
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stub8535
Member of DD Central
personal opinions only. Not qualified to advise on investment products.
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Post by stub8535 on Sept 20, 2017 17:42:35 GMT
It must be great to model yourself on that wonderful person Katie Hopkins! Shame you do it through a seeming lack of emotional intellect Dan. Maybe best to let your customer service people do the customer facing things to save embarrassing yourself. I could go on to ask about your trade body, or the ones that you were a member of, but why waste effort on a publicity hungry desperate man.
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Post by danraj on Sept 20, 2017 17:55:28 GMT
Bien sûr. As per my post on Sept 1st, I apologise to any recipients who didn't appreciate my message.
I'd also like to express my gratitude to those who did appreciate my private message and proceeded to communicate with me.
It's not publically clear as to who does and who does not appreciate private messages, so how does one reach the grateful recipients while avoiding the rest?
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Post by danraj on Sept 20, 2017 18:02:50 GMT
stub8535 - What's with the bitter tone? Have I done something to upset you? We're with the UKCFA, looking potentially join the P2PFA.
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fp
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Post by fp on Sept 20, 2017 18:04:46 GMT
Bien sûr. As per my post on Sept 1st, I apologise to any recipients who didn't appreciate my message. I'd also like to express my gratitude to those who did appreciate my private message and proceeded to communicate with me. It's not publically clear as to who does and who does not appreciate private messages, so how does one reach the grateful recipients while avoiding the ones who don't?Open your door for members to contact you by making an open post "inviting them" to engage in a conversation with you should they wish to, just ask them to drop you a line with their questions and queries. It's hardly rocket science, and i doubt very much that it flaunts any rules, be it forum or FCA
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Post by danraj on Sept 20, 2017 18:24:08 GMT
I wanted to personalise the invitation, to selected individuals based on their questions.
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