dh1
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Post by dh1 on Nov 27, 2017 21:04:18 GMT
I use Avast security software and it has just explained to me that it has "safely aborted connection on collateraluk.com because it was infected with JS:Downloader-FFA [Tr]]". There are many possible explanations for this sort of message, apart from the obvious; Avast may be wrong, for example.
I've flagged this to Collateral so they can take whatever steps they need to.
I have also scanned my machine for malware anyway...
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seeingred
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Post by seeingred on Nov 27, 2017 21:46:27 GMT
Exactly the same problem on my laptop - also using Avast free edition.. W10 using EDGE browser (sad I know....) collateral |
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zendog
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Post by zendog on Nov 27, 2017 21:49:58 GMT
I use AVG AntiVirus with Windows 10 and Firefox and also get the same warning message
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guff
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Post by guff on Nov 27, 2017 22:05:35 GMT
Same with W7/IE11/Avast. But nothing with Chrome62.
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oldgrumpy
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Post by oldgrumpy on Nov 27, 2017 22:06:47 GMT
Bitdefender Windows 7 Firefox/Chrome - no warnings.
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r00lish67
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Post by r00lish67 on Nov 28, 2017 1:25:15 GMT
W7/Avast/Chrome and I had the same warning.
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Post by spareapennyor2 on Nov 28, 2017 5:19:07 GMT
wio /avast / chrome 62 / same warning abort connection
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david42
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Post by david42 on Nov 28, 2017 8:37:25 GMT
W7 / AVG free / Firefox gives warning
XP / Avast free / Firefox gives no warning.
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Post by Collateral Rep on Nov 28, 2017 8:52:25 GMT
Morning,
It looks like the new updates tab was causing problems with certain AV software picking it up as a concern, but it is just a false positive. We have scanned all the servers and they have all come back clear. This is something that we do routinely.
Many thanks,
Gordon
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edward
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Post by edward on Nov 28, 2017 9:37:35 GMT
So, another example of "fake news".
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slush
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Here to learn. Please be gentle.
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Post by slush on Nov 28, 2017 10:48:14 GMT
Collateral Rep you may need to be somewhat more pro-active on the issue. None of our PC's will permit us to login because of it, and non reader's of this forum will be even more alarmed by the warnings from the anti-virus software. Just an opinion.
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oldtimer
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Post by oldtimer on Nov 28, 2017 11:03:01 GMT
I don't use Avast myself but there is usually an option to allow an exception when this sort thing happens.
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r00lish67
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Post by r00lish67 on Nov 28, 2017 11:10:33 GMT
I don't use Avast myself but there is usually an option to allow an exception when this sort thing happens. Yep - go to Settings (bottom left corner) - Components - Web Shield (customise) - Script exclusions. Then add the https Collateral URL. Still, I agree this should be resolved as a priority.
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slush
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Here to learn. Please be gentle.
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Post by slush on Nov 28, 2017 11:15:27 GMT
In deed, as I am well aware. But my point; how many non readers of this forum will do that as opposed to those that will take the warning an leave the site? Not good for Collateral's business. Just an opinion.
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oldtimer
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Post by oldtimer on Nov 28, 2017 11:25:31 GMT
I believe there is an option on the Avast site to report a false positive so suggest someone does that. It may not be something that Collateral can fix themselves if there is no actual problem.
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