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Post by Collateral Rep on Nov 28, 2017 12:00:41 GMT
Hi oldtimer, I've reported the false positive to the Avast website. We did an additional scan on our servers as well as the scheduled scans and they came back clean both times. These are local computer issues with the software but our developers are still looking into it and when we have more information we will come back here and send out an email with what could be causing this. Many thanks, Gordon
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guff
Posts: 730
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Post by guff on Nov 28, 2017 12:21:01 GMT
Update: Chrome is now throwing me out as well IE.
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guff
Posts: 730
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Post by guff on Nov 28, 2017 12:30:07 GMT
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bfish
Member of DD Central
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Post by bfish on Nov 28, 2017 14:15:31 GMT
I use AVG AntiVirus with Windows 10 and Firefox and also get the same warning message Likewise, AVG keep blocking me from login too - on my laptop... Ipad seems no problem though!
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GeorgeT
Member of DD Central
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Post by GeorgeT on Nov 28, 2017 14:42:29 GMT
I use AVG and just went to log in to COL to check out the new loan and AVG has blocked me logging in to COL because it says it is infected.
I have tried with other browsers but my PC won't let me log in. No problems with other sites I have tried.
Given a new loan with cashback has just gone live this isn't good.
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zendog
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Post by zendog on Nov 28, 2017 14:44:40 GMT
I use AVG AntiVirus with Windows 10 and Firefox and also get the same warning message Likewise, AVG keep blocking me from login too - on my laptop... Ipad seems no problem though! I've now added the COL web address as an exception in the AVG Web Shield settings and I can now log in
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Post by tsk1970 on Nov 28, 2017 14:50:10 GMT
Thanks for the tip - I can now get in - however I don't really want to leave the site listed as an exception for too long. It would be good to hear when this issue has been resolved so I can remove it from the exceptions list!
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Post by Collateral Rep on Nov 28, 2017 14:50:17 GMT
Afternoon, Again, we have been on the Avast website and reported this as a false positive and explained what we did with regards scanning the server and the clean results etc. Hopefully they will fix this and get back to us ASAP. This is a local computer issue and as zendog just posted, you will have to add the Collateral web address as an exception in the AVG Web Shield settings. Many thanks, Gordon
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rxdav
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Post by rxdav on Nov 28, 2017 14:50:31 GMT
Same here - AVG will not let me log in unless I create an exception - which I am loathe to do.
This is not good and should never happen if all relevant protocols are fully adhered to.
Needs sorting asap - this sort of event has the potential to cause a catastrophic loss of confidence in the platform.
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GeorgeT
Member of DD Central
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Post by GeorgeT on Nov 28, 2017 14:56:25 GMT
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Post by Deleted on Nov 28, 2017 14:58:53 GMT
well I'm struggling so I will not be investing.....
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msenanna
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Post by msenanna on Nov 28, 2017 16:38:01 GMT
I use AVG and just went to log in to COL to check out the new loan and AVG has blocked me logging in to COL because it says it is infected. I have tried with other browsers but my PC won't let me log in. No problems with other sites I have tried. Given a new loan with cashback has just gone live this isn't good. Same here I know I can try the exception report thing but I am not very technical so would be doing so blind and basically trusting a random person on the internet (even if they are a very helpful forum bod ) that its ok to over-write something that I set up to protect me. I think I'll wait another 24 hours and risk missing out on the new loan, I am small fry anyway so cashback means pennies to me, no doubt I'll be able to pick it up on the SM in a few days.
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msenanna
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Post by msenanna on Nov 28, 2017 16:54:43 GMT
Thank you Guff, I have reported using your link.
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amphoria
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Post by amphoria on Nov 28, 2017 17:57:35 GMT
I'm with Gordon on this. The problem lies with the AV products and not the website. There is no way that Collateral's developers can determine why they are giving a false positive. There is a review of AV products in the latest edition of PC Pro magazine. Apparently Avast bought AVG and PC Pro are pretty sure that they both use the same AV engine, although Avast wouldn't confirm this. However the fact that they both give the same false positive would back this up.
Bitdefender (as evidenced above) and Kaspersky (which I use) do not give false positives. Also it is likely that Windows Defender does not, given that it is the default AV product in Windows 10. Both Bitdefender and Kaspersky were ranked above Avast and AVG by PC Pro for detecting viruses and they both gave zero false positives during the PC Pro testing, whilst Avast and AVG gave 3 false positives. Having said that they did recommend Avast Free along with Kaspersky. Bitdefender was the winner. They tested 13 products in total.
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rxdav
Member of DD Central
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Post by rxdav on Nov 28, 2017 18:24:04 GMT
amphoria,
I currently use full AVG Internet Security (on Windows 7 Pro) and have used AVG for many years now - with so few issues over those years I am content it is a superb product. I can say without equivocation that I have never had a 'false positive' with any other legitimate site - ever. Furthermore, I am simply not prepared to create an exception and put my system at potential risk - I simply shouldn't have to do this under any circumstances.
I will wait out this loan until a fix in in place and if a fix is not found I will exit the platform (permanently if necessary) - I have too much at potential risk to do otherwise. No other platform I use has ever given me such issues - so I am content it is totally in the realm of Collateral and/or their software developers to get this resolved - and quickly.
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