archie
Posts: 1,839 
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Post by archie on Dec 7, 2017 9:28:43 GMT
I see there are three loans under 'Pending'.
I haven't received any emails regarding these. Did anyone?
Last email received was 'Pipeline' on 02/12/17.
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andy1
Member of DD Central
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Post by andy1 on Dec 7, 2017 9:37:55 GMT
I got 2 mails yesterday afternoon. 1 about renewals on the boat and trailer. 1 about the car.
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duck
Member of DD Central
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Post by duck on Dec 7, 2017 9:38:23 GMT
I see there are three loans under 'Pending'. I haven't received any emails regarding these. Did anyone? Last email received was 'Pipeline' on 02/12/17. 2 RCC renewals (thurs and sat) sent Wed 06-Dec-17 1:55 PM and one new car loan Fri 12.00 sent Wed 06-Dec-17 2:16 PM
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Post by SophieThing on Dec 7, 2017 9:44:18 GMT
I see there are three loans under 'Pending'. I haven't received any emails regarding these. Did anyone? Last email received was 'Pipeline' on 02/12/17. Hi Archie, Thanks for your message. I've sent you a PM Kind regards Sophie
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Post by westcountry on Dec 7, 2017 10:43:07 GMT
I see there are three loans under 'Pending'. I haven't received any emails regarding these. Did anyone? Last email received was 'Pipeline' on 02/12/17. Hi Archie, Thanks for your message. I've sent you a PM Kind regards Sophie Hi SophieThing, I'm in the same boat as Archie, I haven't received any e-mails regarding the Pending Loans, only the pipeline e-mail on the 2nd Dec.
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star dust
Member of DD Central
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Post by star dust on Dec 7, 2017 11:01:04 GMT
Hi Archie, Thanks for your message. I've sent you a PM Kind regards Sophie Hi SophieThing , I'm in the same boat as Archie, I haven't received any e-mails regarding the Pending Loans, only the pipeline e-mail on the 2nd Dec. Mine were found, somewhat unusually for Money Thing emails, in my junk folder.
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Post by westcountry on Dec 7, 2017 11:12:46 GMT
Hi SophieThing , I'm in the same boat as Archie, I haven't received any e-mails regarding the Pending Loans, only the pipeline e-mail on the 2nd Dec. Mine were found, somewhat unusually for Money Thing emails, in my junk folder. I've checked my junk folder, and found a few e-mails that shouldn't have been marked as junk(!), but no MoneyThing e-mails were there.
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toast
Member of DD Central
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Post by toast on Dec 7, 2017 11:20:51 GMT
I got the Pipeline email on Dec 2nd and have had a "Withdrawal Confirmed" email since then, but nothing concerning renewals. I regularly check the "spam" folder in gmail and no MoneyThing emails were there.
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Post by BaileyThing on Dec 7, 2017 11:47:15 GMT
HI. If you think you are not receiving emails could you please email me - support@moneything.com and i will look into it. Cheers.  |
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Post by BaileyThing on Dec 7, 2017 12:17:32 GMT
OK. We are getting to the bottom of the situation and will get back to you all soon. Thank you.
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archie
Posts: 1,839
Likes: 1,842
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Post by archie on Dec 8, 2017 7:06:45 GMT
Apparently there was an email yesterday regarding Luton repayment. I didn't receive this one either.
Last four emails received were :-
23/11/17 Bollington 5th
24/11/17 Pipeline
30/11/17 CSP renewals
02/12/17 Pipeline
Edit : My email is forwarded to my domain. I've checked spam filtering and email routing reports and the missing MT emails never arrived.
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duck
Member of DD Central
Posts: 2,602
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Post by duck on Dec 8, 2017 7:19:57 GMT
Have you checked your Email provider?
I have 2 Email addresses (personal and business) and for some reason the CSP renewals Email was 'juncked' by BT to my personal account but passed through on my business account. First time this has happened with MT Emails but I have had issues with other platforms.
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mickj
Member of DD Central
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Post by mickj on Dec 8, 2017 9:50:58 GMT
Seems I'm with archie, no email regarding Luton yesterday - and not in spam or anywhere. (gmail)
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archie
Posts: 1,839
Likes: 1,842
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Post by archie on Dec 8, 2017 10:21:19 GMT
Seems I'm with archie, no email regarding Luton yesterday - and not in spam or anywhere. (gmail) Are your last four emails the same as mine?
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Post by MoneyThing on Dec 8, 2017 11:07:26 GMT
Morning All,
Thank you to all those that have emailed following this thread to notify us that they are not receiving some/all of our emails.
We have recently moved to a new provider to handle our email campaigns. It seems that the new system is incorrectly flagging some of the users as 'Unengaged' (after a period of time where it believes the emails are being unopened as well as other scoring methods), and therefore omits these users on subsequent emails.
Whilst we investigate the issue, I would be most grateful if lenders on here who have previously received emails from us successfully (new loans, repayment notices, bank issues, etc. type emails rather than platform generated ones which confirm deposit/withdrawal requests), could email us to let us know which of the following recent emails were not received:
Dec 7th - Luton Repayment
Dec 6th - Change of Bank Details
Dec 6th - New Car Loan Live on Friday
Dec 6th - Loans Renewing This Week
Dec 2nd - Pipeline
Nov 30th - CSP Loan Renewals
This would really help us to work with the new provider to resolve it.
Kind regards,
Ed
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