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Post by moonraker on Oct 7, 2021 18:09:30 GMT
To revert to the original topic I'm about to take delivery of my new Fiesta and yesterday spent 90 minutes at the dealers signing e-documents with my stubby finger and peering at small print on tiny screens. It was the first chance I had to read the finance document and saw that the interest rate was 0.00%, confirming that I was better off with PCP than cash. But ...
When giving me quotes over the phone, the salesman definitely said that DiamondBrite bodywork protection and a chip-repair service would be free if I took out a PCP. But these appeared on an interim invoice at £398 each. I made it very clear that I did not want to pay for bodywork protection and yesterday I was told that this would be complimentary.
On the new invoice prepared during my visit, it was removed from the "dealers fitted accessories" section, but further down a new entry for the same amount is now described as "insurance" and the total vehicle price remains unchanged.
Looking at the Hire Purchase agreement, it would seem that the Total Cash Price of Goods reflects £398 deducted for the DiamondBrite, but that my Total Deposit of £1,500 has also been reduced by £399! I readily admit to having struggled with the various figures, but I hope that I may be forgiven for asking the dealer why I am still to make the same monthly payments after DiamondBrite was deemed to be complimentary.
The dealer has agreed to deliver my car to my house for free, but once it's here I shall be sending off a courteous email of enquiry. (It's already drafted, but I believe in having second and third looks before sending off the final document.)
After formally querying the inclusion of DiamondBrite on my invoice and posting a report on TrustPilot that caught the eye of Head Office, I have just received - unannounced - £399 into my bank account - 16 days after I'd raised the matter.
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