michaelc
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Post by michaelc on Oct 17, 2021 16:09:49 GMT
I'd agree with that and in the interests of greening the economy Royal Mail, DHL etc should certainly not be flying parcels about within the UK But the issue is people have come to expect instant service, I sell on eBay in my Postage it says Dispatch within 2 working days ( was one but with covid I went to 2 so was going out less often ). I offer first or second class postage at different prices. In the last fortnight I've had one guy who purchased after 6pm complain the next day that his post had arrived and the item hadn't arrived, another who purchased on a Saturday afternoon complaining that it didn't arrive on Monday. Interestingly both chose the second class option. Take comfort in the fact that it's not just you. I set "2-3 working days" as my despatch time (time between payment and shipping), although in practice, if it's paid evening, or by first thing in morning, it's posted in the morning (next/same day). On the plus side, my feedback shows lots of "faster than expected, quick despatch" happy comments, even though 2nd class post for 99% of items Unfortunately, someone bought an item from me that was big-heavy, which went by 3-5 day courier (Collect+ Economy) as stated in listing, and they somehow imagined that it would be delivered 2 days after payment. Wednesday afternoon: Buyer paid, so packed, and dropped at drop-shop 30 minutes later, but after "pickup window". Thursday: Courier picked up, and moving, tracking shows where it is. Friday: "Where is my item?" -- in transit, tracking shows where it is. Saturday morning: Tracking shows "at destination delivery office" -- buyer -- "It is not here, and the post has been, so it will not turn up until Monday at least now!" -- had they looked at the tracking it would show the item was actually delivered while they were battering out capital letters and exclamation marks on eBay messages ... sigh ... then complained the courier left it outside. Maybe, answer the door when expecting a courier, not sit hunched over a keyboard fuming over your alternate reality? You can't fix stupid. You can block and report such buyers ... they are a blight on eBay. Yes and annoyingly Ebay has a record of virtually always siding with the buyer in disputes. They should spend money improving their systems to figure out who is getting a lot of complaints and who is complaining a lot. I do wish more Ebayers would offer 1st class post as an option though. Not to be guaranteed (obviously) but just to increase the liklihood of it arriving quicker. Perhaps its too difficult for small business to cope with the logistics of that though.
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keitha
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Post by keitha on Oct 17, 2021 20:15:08 GMT
my choices usually include first class signed for, What I won't do despite people asking is send stuff unsigned "If I'm not in Postman will leave unsigned next door" "if it's signed for I have to go to post office to collect"
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adrianc
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Post by adrianc on Oct 18, 2021 6:55:47 GMT
my choices usually include first class signed for, What I won't do despite people asking is send stuff unsigned "If I'm not in Postman will leave unsigned next door" "if it's signed for I have to go to post office to collect" Except nothing is being signed currently. Even in times before, "signed" stuff was not always - I used to have an office in a shared building. There were REGULARLY packages left in the post room/kitchen with the signed-for strip still on them, often addressed to people and companies who had left the building long before.
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keitha
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Post by keitha on Oct 18, 2021 10:36:42 GMT
my choices usually include first class signed for, What I won't do despite people asking is send stuff unsigned "If I'm not in Postman will leave unsigned next door" "if it's signed for I have to go to post office to collect" Except nothing is being signed currently. Even in times before, "signed" stuff was not always - I used to have an office in a shared building. There were REGULARLY packages left in the post room/kitchen with the signed-for strip still on them, often addressed to people and companies who had left the building long before. well most of my stuff is being signed postie or postman.
but of course the fact is eBay will accept that as proof of delivery if the buyer tries to claim non receipt it's automatically rejected
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Post by Deleted on Oct 18, 2021 14:24:22 GMT
I reckon people who want stuff sent to them faster should have ordered it earlier.
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Post by moonraker on Oct 18, 2021 21:07:59 GMT
my choices usually include first class signed for, What I won't do despite people asking is send stuff unsigned "If I'm not in Postman will leave unsigned next door" "if it's signed for I have to go to post office to collect" A few weeks ago, the vendor charged me £11.50 for the Special Delivery of an old album of photos, for which I paid a three-figure sum. He was very co-operative about posting the parcel to me the day before I knew I would be in. I was in the kitchen when the door bell rang, it took me ten seconds to unlock the front door, to see the postman halfway down the drive, having left the package up against a side panel next to the door, making it more visible to passers-by - of whom luckily there are very few as I live in a small cul de sac.
I wondered what the situation would have been had the parcel been nicked - would Royal Mail have compensated me?
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Post by moonraker on Oct 19, 2021 7:51:31 GMT
I collect old postcards and last week I received one I'd won on eBay two months after it'd been posted. The vendor had missed a digit out of the postcode.
I had wondered whether it had arrived back in August, but thought that if it had I might have mislaid it. It only cost me a pound or so, therefore I didn't worry.
(As it's the sort of mistake I could make, I didn't post negative feedback.)
Some years ago, I posted positive feedback for one vendor but noted that his handwriting was so ornate as to be undecipherable by an automatic sorting system. I couldn't make out my own postcode. He didn't like that: "It got to you,didn't it," he replied; well, it did, but a couple of days late.
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keitha
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Post by keitha on Oct 19, 2021 10:04:53 GMT
Reminds me of the parcel I posted last year that took a month to arrive.
Turned out that when processing it at the post office they had input the first 2 digits of the postcode as HA not HU this then generated a QR code on the label, what then happened was the sorting office staff kept putting it back into the system, which automatically the directed it back again.
Eventually one Postie scribbled all over the QR code with a marker pen and it arrived.
Of course after the buyer had been refunded by eBay
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Greenwood2
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Post by Greenwood2 on Oct 19, 2021 10:33:31 GMT
Reminds me of the parcel I posted last year that took a month to arrive. Turned out that when processing it at the post office they had input the first 2 digits of the postcode as HA not HU this then generated a QR code on the label, what then happened was the sorting office staff kept putting it back into the system, which automatically the directed it back again. Eventually one Postie scribbled all over the QR code with a marker pen and it arrived. Of course after the buyer had been refunded by eBay I had a small packet that took six months to arrive, the seller had refunded me by then, extremely reluctantly implying I was lying about not receiving it, the discussion got quite heated. When it finally arrived it looked as if it had been down the back of a sorting machine scuffed and filthy but contents intact, I informed the seller and re-paid him much to his surprise. I went from being the lowest on earth to the best ebayer ever!
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Post by captainconfident on Oct 22, 2021 9:27:35 GMT
My GF ordered a new screen for an Iphone which arrived in good time. However the screen did not work when fixed to the phone. The Ebay seller said they would send a new one if she left him positive feedback, which she had done by the time she told me what was going on. Needless to say, two months later, no replacement screen, no responses further from the seller.
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m2btj
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Post by m2btj on Oct 22, 2021 9:33:41 GMT
My GF ordered a new screen for an Iphone which arrived in good time. However the screen did not work when fixed to the phone. The Ebay seller said they would send a new one if she left him positive feedback, which she had done by the time she told me what was going on. Needless to say, two months later, no replacement screen, no responses further from the seller. You should have asked eBay to take the matter up or issue a refund. They will generally side with the buyer in disputes.
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keitha
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Post by keitha on Oct 22, 2021 9:37:21 GMT
My GF ordered a new screen for an Iphone which arrived in good time. However the screen did not work when fixed to the phone. The Ebay seller said they would send a new one if she left him positive feedback, which she had done by the time she told me what was going on. Needless to say, two months later, no replacement screen, no responses further from the seller. I've had similar with sellers and items not arriving.The other one I've had is allow 6 weeks for delivery, it doesn't arrive and the ask you to wait a few more days, yep just enough for you to timeout for a claim on eBay, fortunately with PayPal the claim period was a lot longer.
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keitha
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Post by keitha on Oct 27, 2021 9:27:59 GMT
My GF ordered a new screen for an Iphone which arrived in good time. However the screen did not work when fixed to the phone. The Ebay seller said they would send a new one if she left him positive feedback, which she had done by the time she told me what was going on. Needless to say, two months later, no replacement screen, no responses further from the seller. You should have asked eBay to take the matter up or issue a refund. They will generally side with the buyer in disputes. eBay tend to be more towards the seller if the buyer has already left positive feedback,I'm not sure cos I've never done it but I wouldn't be surprised if after leaving positive feedback you can't start a dispute.
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Post by mfaxford on Oct 27, 2021 9:50:37 GMT
eBay tend to be more towards the seller if the buyer has already left positive feedback,I'm not sure cos I've never done it but I wouldn't be surprised if after leaving positive feedback you can't start a dispute.I can't remember definitively, but I'm pretty sure that's the case, from memory if you select the negative or neutral feedback options they prompt you to contact the seller/raise a dispute first. There's also a time limit for opening disputes which is about the same time as things can take to arrive from China (I think in one case of slow delivery I raised the dispute the day before the deadline in the hope that the item might still arrive and I could close the dispute).
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Post by Deleted on Oct 27, 2021 16:34:48 GMT
Mrs Bobo is a intense seller and buyer on ebay and they are trialing a no-fault-found solution with her at the moment. Product came in last week, not to specification. She got her money back easy peasy, but she handles every deal like a transfer of spies at Check Point Charlie, and it pays off.
In a local Builder's merchants today while they had a staff meeting. It seems they can get the parts to sell, what they can't do is top the shop lifting so they can actually sell the parts. I took a look around the store.... a new shop, badly laid out etc. Talk about giving it away.
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