caesium
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Post by caesium on Nov 6, 2015 17:21:20 GMT
Once live again, I will look at implementing something to ensure this situation is avoided in the future. Employing more than one sysadmin, perhaps? This does raise the question of where are we if he quits? Is this really the one person who can fix anything handling all our money?
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bob76
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Post by bob76 on Nov 6, 2015 17:21:30 GMT
So you have a single web developer maintaining the site and creating new functionality? No technical support team? And his PHP code is reading data from an Excel spreadsheet/file (given the error message displayed) That's really scary and not very professional... I was going to put a bit of money on MT, but reconsidering seriously now! This P2P platform is HIGH RISK, in term of IT
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treeman
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Post by treeman on Nov 6, 2015 17:41:55 GMT
Yes, same here...only went to make a cuppa. Still, got my ££ on before - as did many - both running about 60%+ filled last I saw treeman: did you mean 60%+ still remaining? Last I saw both loans were around 62% remaining. Indeed I did - sorry! Was aiming for the 3. Trying to do too many things at once......
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grahamg
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Post by grahamg on Nov 6, 2015 18:06:42 GMT
Once live again, I will look at implementing something to ensure this situation is avoided in the future. Employing more than one sysadmin, perhaps? This does raise the question of where are we if he quits? Is this really the one person who can fix anything handling all our money? And who has and owns the source code ?
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james
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Post by james on Nov 6, 2015 18:26:37 GMT
And his PHP code is reading data from an Excel spreadsheet/file (given the error message displayed) That's really scary and not very professional... It's also probably wrong. The phpExcel library is more likely to be used to provide data export in CSV format or build a table showing current loans after reading from an underlying database that is most likely to be MySQL. Though some back office functions might well use Excel as a data source to update the database with phpExcel being used to read those. However, the error does suggest that a PHP checker isn't routinely being used and that would be an issue to address. phpExcel use doesn't bother me. What I'd worry more about is SQL injection attacks if the various pieces of user-suppliable information aren't being properly filtered. Not that this is impossible to do, some of the busiest and most attacked web sites on the internet, like say Wikipedia, use PHP.
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james
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Post by james on Nov 6, 2015 18:29:33 GMT
And who has and owns the source code ? PHP source code is and must be present on the web server of any site using PHP. It's fundamentally an interpreted language not a compiled one, though high load sites do normally use PHP accelerators that do compilation to speed things up. So MoneyThing has to be at least one of the places where the source code resides.
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Post by solicitorious on Nov 6, 2015 18:33:27 GMT
Evening, Unfortunately The Shuang is currently uncontactable at this moment having just gone to sleep (currently in China visiting family). I would imagine he will be back online about midnight tonight (8am China time), so will speak to him them. I do sincerely apologise for the platform being down and will endeavour to get it up again as soon as possible. Once live again, I will look at implementing something to ensure this situation is avoided in the future. I will update everyone as soon as I have further information. Kind regards, Ed Frankly, I'd be doing everything to wake him up! If he's the only sysadmin at the moment, he should expect to be on call 24/7, and be remunerated accordingly.
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SteveT
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Post by SteveT on Nov 6, 2015 18:47:15 GMT
A bit of perspective here, chaps. This is hardly the first P2P platform to have a website glitch (they're a regular feature on FC) and I'm sure it won't be the last. The loans aren't going anywhere in the meantime and doubtless wil be available again soon once Shaung is rebooted And I'm sure Ed will learn lessons from this for the future. The more remarkable thing for me is this is the first time I can remember there being a problem with the MT website since it launched.
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caesium
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Post by caesium on Nov 6, 2015 18:56:14 GMT
A bit of perspective here, chaps. This is hardly the first P2P platform to have a website glitch (they're a regular feature on FC) and I'm sure it won't be the last. The loans aren't going anywhere in the meantime and doubtless wil be available again soon once Shaung is rebooted And I'm sure Ed will learn lessons from this for the future. The more remarkable thing for me is this is the first time I can remember there being a problem with the MT website since it launched. Thats not the issue for me at all. These things happen. I don't even care that it might be down eight hours, those things also happen. The problem for me is there's only person who can fix it and for a business this size, with this much responsibility, that's pretty unacceptable.
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bob76
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Post by bob76 on Nov 6, 2015 19:17:01 GMT
So MT is 2 guys located in the UK (business registered to the home address of one of them) and 1 web dev/IT support guy in China?
Hardly the most resilient set-up I am afraid, even for a very very small online/ecommerce business. It's not that hard at least to have IT support 24x7 using outsourcing.
I don't care about some downtime either, but this is a pretty shocking business set-up, particularly for a financial website supposed to protect millions of pounds of investments.
If they can't invest in keeping the visible part of the business (website) up and running, the back office operations must be pretty poor too.
It's really to wonder how the data is stored, how it's protected from hacking, corruption or failures etc etc.
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bob76
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Post by bob76 on Nov 6, 2015 19:19:01 GMT
It's also probably wrong. The phpExcel library is more likely to be used to provide data export in CSV format or build a table showing current loans after reading from an underlying database that is most likely to be MySQL. Why would you need phpExcel on the homepage or login page to query a MySQL database? I have some strong feeling that some key website data is actually stored on an Excel spreadsheet...
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Post by random473875 on Nov 6, 2015 19:50:43 GMT
I was surprised by the honesty of the explanation for the delay in fixing this error. Honesty is something of value.
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bob76
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Post by bob76 on Nov 6, 2015 19:53:07 GMT
I was surprised by the honesty of the explanation for the delay in fixing this error. Honesty is something of value. Or just very naive, in which case not such a good value for a website/company supposed to look after my money/investment.
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james
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Post by james on Nov 6, 2015 19:55:57 GMT
It's also probably wrong. The phpExcel library is more likely to be used to provide data export in CSV format or build a table showing current loans after reading from an underlying database that is most likely to be MySQL. Why would you need phpExcel on the homepage or login page to query a MySQL database? A PHP accelerator may be used and that could well be trying to compile much more of the PHP than is needed just for those screens. The usual interpreter might have prevented the problem from showing up in testing by not happening to run that particular part of the code.
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madpierre
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Post by madpierre on Nov 6, 2015 20:07:52 GMT
I was going to put a bit of money on MT, but reconsidering seriously now! This P2P platform is HIGH RISK, in term of IT bob76 you are doing a lot of shouting for someone who is not invested with MoneyThing. Is there an underlying motive for such censure?
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