Post by ablrate on Aug 1, 2016 8:02:41 GMT
Hi All
On the emails: Firstly, we apologise to those who have not received the mails and by way of background this is the history and what we do to fix the situation:
We had an issue with emails being received from the system in the early days, this was because although we have a dedicated server the email system was being run through a shared server and we believed this could the reason some were not getting through. We changed that to run the system emails through a third party that monitors 'bad neighbourhoods' and that largely solved the problems, although we still had issues with blueyonder, talktalk, aol and Virgin. Having reported those to the supplier those were solved, however filter settings, or changes by ISP's in their use of spam filters can still affect some emails.
This is why we ask you to get in touch as we use the same system for these update mails. What we do is check to make sure that your email is on the list and secondly we look to see if the email has not been unsubscribed from the database. If neither of these have occurred we check the history of delivery and responses from your servers. The system tells us when the email was delivered, when it was opened or if it has bounce. The bounce code gives us the reason for none delivery and then we are able to either report it, or let you know what has happened.
As an example, one of the mails that was not received took seven attempts to deliver as we were receiving a 'server busy' error (which we haven't seen before), it eventually delivered and was opened some time after being sent. Others have been unsubscribed (and we resubscribed them after getting in touch).
The stats are that 97.63% of the mails were delivered, 0.38% bounced, so it is a small number of emails that have not got through - however, one not being received is too many, which is why we ask that lenders get in touch and we will send a copy and do our best to report and fix, going forward. It is difficult to monitor all mails on an automated basis, the system sends 3000-5000 mails per month so to look at each and cross reference that with individual mails on a daily basis would be labour intensive... but in the spirit of fintech, we are looking at a solution that would give us a regular report on none-delivered mails so we can at least recongnise patterns relating to individual mails or ISPs so that we can respond in a more proactive fashion.
I hope that gives you a better idea.
Regards
Ablrate
On the emails: Firstly, we apologise to those who have not received the mails and by way of background this is the history and what we do to fix the situation:
We had an issue with emails being received from the system in the early days, this was because although we have a dedicated server the email system was being run through a shared server and we believed this could the reason some were not getting through. We changed that to run the system emails through a third party that monitors 'bad neighbourhoods' and that largely solved the problems, although we still had issues with blueyonder, talktalk, aol and Virgin. Having reported those to the supplier those were solved, however filter settings, or changes by ISP's in their use of spam filters can still affect some emails.
This is why we ask you to get in touch as we use the same system for these update mails. What we do is check to make sure that your email is on the list and secondly we look to see if the email has not been unsubscribed from the database. If neither of these have occurred we check the history of delivery and responses from your servers. The system tells us when the email was delivered, when it was opened or if it has bounce. The bounce code gives us the reason for none delivery and then we are able to either report it, or let you know what has happened.
As an example, one of the mails that was not received took seven attempts to deliver as we were receiving a 'server busy' error (which we haven't seen before), it eventually delivered and was opened some time after being sent. Others have been unsubscribed (and we resubscribed them after getting in touch).
The stats are that 97.63% of the mails were delivered, 0.38% bounced, so it is a small number of emails that have not got through - however, one not being received is too many, which is why we ask that lenders get in touch and we will send a copy and do our best to report and fix, going forward. It is difficult to monitor all mails on an automated basis, the system sends 3000-5000 mails per month so to look at each and cross reference that with individual mails on a daily basis would be labour intensive... but in the spirit of fintech, we are looking at a solution that would give us a regular report on none-delivered mails so we can at least recongnise patterns relating to individual mails or ISPs so that we can respond in a more proactive fashion.
I hope that gives you a better idea.
Regards
Ablrate