aju
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Post by aju on Sept 30, 2017 21:32:12 GMT
On the statements page zopa has now admitted that statements are 1-2 months behind and is supplying alternative methods for locating the info required. Not sure its entirely accurate info either although to be fair they admit its 1-2 months behind. August was working a couple of weeks ago but is totally busted for me anyway. zopa help on statement data
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elgerod
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Post by elgerod on Oct 1, 2017 23:55:03 GMT
I agree aju, I don't think their suggested alternative method is accurate. For one thing, it doesn't seem to take account of deposits and withdrawals. Personally I think it is quite disgraceful that the statement information is so inaccurate and 1-2 months delayed. We brought it to their attention before any warning was mentioned on the website. How could something that was working more or less correctly and with only a day or two delay, just two months ago, suddenly become totally inaccurate and delayed by 1-2 months? |
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aju
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Post by aju on Oct 2, 2017 7:07:42 GMT
Not sure if they mean it's going to take 1-2 months to fix or just that August and sèp is out. On my data it would seem defaults are missing no matter what month I select. The bottom line is correct except for August, although I haven't checked today yet.
My concern is that there are more serious issues with the data that serves these rèports.
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Post by tredod on Oct 2, 2017 8:10:32 GMT
My guess is that it is because, to quote the 22 September blog about improving loan sale times, "Over the last couple of weeks, we have given the loan sale process more room on the server".
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angrysaveruk
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Post by angrysaveruk on Oct 2, 2017 8:22:04 GMT
Not sure if they mean it's going to take 1-2 months to fix or just that August and sèp is out. On my data it would seem defaults are missing no matter what month I select. The bottom line is correct except for August, although I haven't checked today yet. My concern is that there are more serious issues with the data that serves these rèports. I totally agree something does not make sense here.
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aju
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Post by aju on Oct 2, 2017 8:34:50 GMT
that might account for the delays tredod but not for the loss of default data all of a sudden. The screens i can accept may change. Up to August even without the defaults the bottom line was correct since august the bottomline is no longer correct. I have not checked that Sept is wrong as well now we are in a new month. I'm not personally concerned as I have all my statements locally anyway but it was nice to be able to just come in and check this quickly. As I said the worry for me is deeper in that if they can't get a handle on this and are making what seems like silly mistakes - to me an ex developer/designer from the days when things were tested before release - why can't the mistakes run deeper and start to affect my actual loans and my investments. |
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angrysaveruk
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Post by angrysaveruk on Oct 2, 2017 8:49:06 GMT
As I said the worry for me is deeper in that if they can't get a handle on this and are making what seems like silly mistakes - to me an ex developer/designer from the days when things were tested before release - why can't the mistakes run deeper and start to affect my actual loans and my investments. I do think this is a slightly worrying sign. If there is a problem it is probably to do with their database since the code involved in calculating interest, defaults etc cant be more than 100 lines of code and I would imagine a company of the size of Zopa has atleast one or two people who can program 
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aju
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Post by aju on Oct 2, 2017 9:10:55 GMT
July interest is still correct for me but the interest I had on august (I recorded it early in sep) has now increased - result perhaps!.
I had initially thought that the data for the summary was perhaps in a separate table/tables (I.e. was not actually created on the fly except for the last month perhaps) but I'm guessing they are in month tables perhaps and are created as they go or that the code that creates them on a daily basis perhaps can be re-run on a monthly basis and has been for august.
I have huge excel tables for my data alone that relies on the statements csv data. I download them at the beginning of the month for last month say. I keep monthly summaries of all the returns and the interest does seem to be a little bit skewed some months but generally is correct. There are times in the past when the statements have changed so i'm wondering if that has happened now for august. I usually can tell whats changed but a simple file compare is not that easy these days as each time I download the statement the orders in a given borrower record seems to change.
I think someone else on the other summary thread said they had seen a change in july perhaps. As i have over 150000 records in my investment statements table I'm reluctant to reload all the tables again back to 2006!.
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ashtondav
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Post by ashtondav on Oct 2, 2017 17:49:26 GMT
Can't wait for the tax statement '17 - '18. Whaddya think? December 2018?
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Post by fishyhooky on Oct 7, 2017 15:45:56 GMT
I don't think that their suggestion for calculating earnings is accurate as shown below
Quote: Recent net earnings
It is possible to calculate recent earnings ahead of your Account summary statement updating. It will account for all interest and credits earned less any defaults and fees.
On your Statements page, note your closing Investment total from the most recently complete month,
Subtract the Statement Investment total from the Summary Investment total to calculate recent net earnings.
I did this at the end of September but the result was way below what I usually receive = £127.30, usually each month I have received between £182 and £379 with a monthly average of £217.
Must have had a lot of Defaults, hope they get their systems up and running soon.
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aju
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Post by aju on Oct 7, 2017 17:30:11 GMT
I think August and previous is now ok - it is for me on both Invest and ISA platforms as far as my own stats suggest give or take a 3p.
September and October will still be affected by the 2 month lag as stated in the Statement screen - it is in mine and Mrs aju's cases, the numbers do not add up at all as far as I can tell.
I do have a bit of an interesting one in August in both platforms that its not always obvious what Zopa is doing with the anomalies. For instance in August I had a statements entry that paid in £0.22 in Investment and in ISA and the description says "Bought wrongly priced loans". Initially I assumed this item was "Capital" and marked it as such but then my interest is 25p out so I changed it to "Interest " and that makes August accurate to 3p as stated above.
Not sure if that is the reason, perhaps we have discussed this here already I haven't checked yet. Also my september statement is still saying "Last transaction in this period: 5th September 2017 at 21:17" so there is no way that its going to be accurate I feel.
Thats my take at the moment, its annoying I know but in my case I already have all the statements since 2006 loaded into my excel spreadsheets and apart from defaults, which are in the loanbook, I can see largely where my investment stands. Its not wholly accurate due to the large number of anomalies in the description fields over the years that I still need to address but its fairly close.
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coogaruk
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Post by coogaruk on Oct 9, 2017 11:43:44 GMT
How does a fully regulated organisation get away with these sort or inaccuracies? Let alone one with ambitions to become a bank!
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panda
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Post by panda on Oct 10, 2017 7:47:01 GMT
My statement now says it's correct to the 30th September, but the interest only looks about half of what I was expecting compared to other months (losses look quite big enough though).
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Post by fishyhooky on Oct 10, 2017 8:39:39 GMT
I've just checked my statement for September and my earnings are -£8.08
Earnings of £169.36
Bad debts £182.11
Bad debt repayments £4.67
Hope when they finally gets their systems sorted out that these figures are corrected
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r00lish67
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Post by r00lish67 on Oct 10, 2017 8:48:13 GMT
I've just checked my statement for September and my earnings are -£8.08
Earnings of £169.36
Bad debts £182.11
Bad debt repayments £4.67
Hope when they finally gets their systems sorted out that these figures are corrected Those numbers all add up, why do you think they'll be corrected? As far as I'm aware there's just currently a lag on data rather than being incorrect once produced. Edit: Btw, hope you don't take that as schadenfreude. My earnings have also just been updated for September and are -£16.32, taking my YTD earnings to -£26.16. Edit2: Another thing about being a bank, aside from having to keep accounts fully updated, is that your customers don't tend to experience negative interest rates!
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