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Post by bobthebuilder on Dec 4, 2017 18:59:37 GMT
I was about to make a payment from Barclays to AC tonight when I noticed that the sort code on my payees list for AC had been changed from 20-82-14 to 20-82-48. When I rang Barclays to query this, they thought that the sort code might have changed as part of their ring-fencing exercise, but they couldn't say this was definitely the case and couldn't advise me whether to pay the old sort code or the new one. The sort code on AC's website remains 20-82-14 and there's been no update to my payee details with Nationwide, from where I also make transfers to AC. chris do you know which sort code is correct? |
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Post by chris on Dec 4, 2017 19:16:28 GMT
It is part of Barclays ring fencing exercise. Both are valid for the next 12 months so there will be a marketing initiative in the new year to make sure everyone knows.
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Post by bobthebuilder on Dec 4, 2017 19:20:22 GMT
As an update to my post above, I made a test transfer for £1 to sort code 20-82-48, and the funds reached my account. Whether for the time being they also would if you paid sort code 20-82-14 is not clear.
Edit: cross-posted with Chris
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m2btj
Member of DD Central
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Post by m2btj on Dec 5, 2017 7:58:55 GMT
It can be extremely difficult getting the cash back if paid into the wrong account.
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Post by westcountryfunder on Dec 5, 2017 10:41:02 GMT
I have made several transfers to AC during the last few days from both HSBC and Tesco Bank. Both banks now show the AC sort code as 20-82-48, without any change on my part.
Tesco uses a HSBC sort code starting '40', so perhaps there's no surprise they have acted similarly. Anyway, there does not seem to be a problem. I'm pretty sure we have not been conned!
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dandy
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Post by dandy on Dec 11, 2017 9:01:55 GMT
chris Does this mean the new sort code is for an account that is ring fenced or an account that is not ring fenced? Basically are we being made safer or less safe?
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Post by chris on Dec 11, 2017 11:23:44 GMT
chris Does this mean the new sort code is for an account that is ring fenced or an account that is not ring fenced? Basically are we being made safer or less safe? No change. Barclays have been instructed by the regulators (I believe) to create greater separation between their various operations and part of that necessitated a change in the sort code they allocated to our client money account. Other than that change I'm not aware of anything else that is changing, but the lender desk may have more information or be able to dig further if you speak to them. Lender funds have always been in a segregated client money account.
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Post by routlep on Dec 19, 2017 19:12:52 GMT
I currently have an issue. I transferred money on Friday to the new sort code but Assetz have not credited it to my Assetz account. (I chased up yesterday and they are looking into it.) Has anyone had a similar issue?
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Post by rock500 on Dec 20, 2017 8:30:15 GMT
Did a transfer into my account late last night, not in my account yet normally there in a hour or two, also noted that the sort code had automatically changed at my bank (NatWest).
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Post by chris on Dec 20, 2017 9:06:05 GMT
Transactions have been coming in so worth speaking to customer services to help track down your payment. It's worth noting that deposits into ISA accounts are routed via your non-ISA cash account and then transferred into the ISA as if you'd made a deposit from there. There can be a small delay in that transfer being processed as it's asynchronous and relies on a third party for tracking ISA eligibility, but that should normally only be a couple of minutes at absolute worst.
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Post by stuartassetzcapital on Dec 20, 2017 9:06:17 GMT
There is no issue with transfers so please contact the support desk.
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Post by rock500 on Dec 20, 2017 9:35:10 GMT
Just checked my account (non isa) money is there and arrived last night but no email confirmation, which is the bit that through me  as i use that as a note that money has arrived and to log in. |
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Post by routlep on Dec 20, 2017 17:27:35 GMT
My transfer from Friday still hasn’t been credited to my account. I am in dialogue with the service desk but they can’t find my transfer yet but it has left my account using exactly the same transfer as I always use. Deeply worrying that this can happen.
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Post by routlep on Dec 20, 2017 17:28:23 GMT
Stuart and Chris from Assetz any help you can give me will be very appreciated.
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Post by chris on Dec 20, 2017 17:50:38 GMT
The service team, via our accounts team, have direct access to the underlying Barclays bank account. They will be best placed to help as if your funds haven't been received by our bank then there's little I can do to help from within our systems.
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as i use that as a note that money has arrived and to log in.