jlend
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Post by jlend on Mar 21, 2018 10:32:40 GMT
I have been trying to run a tax statement for this financial year to see what the current position is, albeit we are not at the end of the tax year yet.
It times out every time I try to run it.
Customer support have been kind enough to email me a copy which is good.
Have other investors had more luck than me in getting it to work for this tax year. Just wondering if it is anything to do with my connection or account.
Cheers.
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SteveT
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Post by SteveT on Mar 21, 2018 10:37:29 GMT
I just tried to access the Tax Statement page and also (eventually) got the "servers busy" time-out message.
Tried again a few minutes later. This time I managed to get to the Tax Statement page but it timed-out again whilst running the report. The hamsters must be busy today!
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jlend
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Post by jlend on Mar 21, 2018 10:43:35 GMT
I just tried to access the Tax Statement page and also (eventually) got the "servers busy" time-out message. Thanks SteveT It has not worked for me for weeks, it helps to know it is not just me. chris i have made customer support aware of this. Just in case the message does not get filtered through to you as we are approaching the end of the tax year. Thanks
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misscas
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Post by misscas on Mar 21, 2018 13:16:31 GMT
I just tried to access the Tax Statement page and also (eventually) got the "servers busy" time-out message. Thanks SteveT It has not worked for me for weeks, it helps to know it is not just me. I got a statement on Sunday (18th) so just tried again for you. The statement request page came up (bit slow) but after entering dates then pressing 'go' it eventually timed out.
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jlend
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Post by jlend on Mar 21, 2018 13:22:28 GMT
Thanks SteveT It has not worked for me for weeks, it helps to know it is not just me. I got a statement on Sunday (18th) so just tried again for you. The statement request page came up (bit slow) but after entering dates then pressing 'go' it eventually timed out. Thanks for trying
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Post by chris on Mar 21, 2018 13:42:45 GMT
There's a rewrite of the tax statement implementation in the works which should be released in days and weeks rather than weeks and months.
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jlend
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Post by jlend on Mar 21, 2018 13:45:19 GMT
There's a rewrite of the tax statement implementation in the works which should be released in days and weeks rather than weeks and months. Thanks for the update
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bg
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Post by bg on Apr 7, 2018 11:24:33 GMT
There's a rewrite of the tax statement implementation in the works which should be released in days and weeks rather than weeks and months. Any update on this? I have run this repeatedly this morning. It keeps failing but the latest one actually completed and produced a statement. Problem is, the data is wrong. The Loans in recovery section includes all defaults and recoveries since AC began and not just the tax year in question. This means my total eligible bad debt in the period is misstated by about £40k. Is this a known bug or am I going to have to go through and produce the data for myself on a loan by loan basis?
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cb25
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Post by cb25 on Apr 7, 2018 13:12:31 GMT
There's a rewrite of the tax statement implementation in the works which should be released in days and weeks rather than weeks and months. Any update on this? I have run this repeatedly this morning. It keeps failing but the latest one actually completed and produced a statement. Problem is, the data is wrong. The Loans in recovery section includes all defaults and recoveries since AC began and not just the tax year in question. This means my total eligible bad debt in the period is misstated by about £40k. Is this a known bug or am I going to have to go through and produce the data for myself on a loan by loan basis? Took me 4 attempts before it worked. bg what were you checking the figures for defaults/recoveries against ?
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bg
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Post by bg on Apr 7, 2018 13:23:37 GMT
Took me 4 attempts before it worked. bg what were you checking the figures for defaults/recoveries against ? Well I know I haven't had £70k+ in defaults this tax year! If you click the download csv link (I can't replicate as it just fails every time but I think that's what it's called) you get a file with a breakdown of all the transactions making up this statement. I can therefore see the breakdown of the defaults and it includes everything going back to 2015 (when AC first declared a default). Much as I would love to claim the £59k plumber default again I don't think HMRC would be too happy if I keep claiming for this every year. Of course I can work it out and manually make the adjustments but it's way preferable to be able to take the numbers directly from the provided tax statement...that also decreases the chances of getting tied up in knots in future years. Incidentally the figures for interest look ok. They only include receipts from 6 Apr 17 to 5 Apr 18. I would have thought it would be a quick fix to apply the same filter to defaults and recoveries.
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cb25
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Post by cb25 on Apr 7, 2018 13:31:53 GMT
Took me 4 attempts before it worked. bg what were you checking the figures for defaults/recoveries against ? Well I know I haven't had £70k+ in defaults this tax year! If you click the download csv link (I can't replicate as it just fails every time but I think that's what it's called) you get a file with a breakdown of all the transactions making up this statement. I can therefore see the breakdown of the defaults and it includes everything going back to 2015 (when AC first declared a default). Much as I would love to claim the £59k plumber default again I don't think HMRC would be too happy if I keep claiming for this every year. Of course I can work it out and manually make the adjustments but it's way preferable to be able to take the numbers directly from the provided tax statement...that also decreases the chances of getting tied up in knots in future years. Incidentally the figures for interest look ok. They only include receipts from 6 Apr 17 to 5 Apr 18. I would have thought it would be a quick fix to apply the same filter to defaults and recoveries. Thanks bg, I was just about to post that I'd found the csv contains the necessary details. In mine, each of the principal_defaulted and principal_recovered entries go back to November 2016. Doesn't seem correct.
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Post by Ton ⓉⓞⓃ on Apr 7, 2018 13:35:57 GMT
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cb25
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Post by cb25 on Apr 7, 2018 13:52:28 GMT
The 2016/17 tax year was my first in AC. First statement I had from them showed no defaults/recoveries. Later on they changed it to show a small amount. Never occurred to me then to check the figures. My CSV figures now show (as bg found) defaults/recoveries for 2016/17 and 2017/18 and also show that AC's amended figures last year were also wrong, in that they only stated some of the defaults/recoveries. EDIT: AC's system appears to have a bug in it -if I use "Select tax year to view the interest credited / cashback, 2017/18" and click Go, I get figures that include 2016/17 - WRONG -if I use "Calculate interest credited / cashback between, 06/04/2017-05/04/2018" and click Go, I get figures only for 2017/18 - CORRECT One would expect "tax year 2017/18" and "between 06/04/17-05/04/18" (identical periods) to give identical figures, but they don't |
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ianj
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Post by ianj on Apr 7, 2018 15:41:00 GMT
The 2016/17 tax year was my first in AC. First statement I had from them showed no defaults/recoveries. Later on they changed it to show a small amount. Never occurred to me then to check the figures. My CSV figures now show (as bg found) defaults/recoveries for 2016/17 and 2017/18 and also show that AC's amended figures last year were also wrong, in that they only stated some of the defaults/recoveries. EDIT: AC's system appears to have a bug in it -if I use "Select tax year to view the interest credited / cashback, 2017/18" and click Go, I get figures that include 2016/17 - WRONG -if I use "Calculate interest credited / cashback between, 06/04/2017-05/04/2018" and click Go, I get figures only for 2017/18 - CORRECTOne would expect "tax year 2017/18" and "between 06/04/17-05/04/18" (identical periods) to give identical figures, but they don't Well spotted. Wish I'd seen your post earlier. It would have saved me much head scratching and my bp would be nearer normal. 
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Post by chris on Apr 7, 2018 15:45:26 GMT
cb25 - thanks for discovering that. I've circulated it internally and will make sure that a fix is in place next week that is tested and signed off by the relevant other areas of the business.
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