ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
Posts: 1,370
Likes: 857
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Post by ramblin rose on Aug 18, 2014 14:28:18 GMT
Am I alone in finding it impossible to stay logged in to AC today? Sitting at my own computer with no other people around I've been enjoying being able to stay logged in as long as I wanted without any messing around. I wasn't too worried this morning about being logged out pdq - I set 'reload every' to refresh every now and again so it would stay logged in, which I do on other sites I wish to not log me out. However, even with this set to refresh at 5 minute intervals I'm still getting logged out. Is no-one else finding this annoying?
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Post by pepperpot on Aug 18, 2014 14:48:15 GMT
Strange, no problems here, I've been logged in since this morning.
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
Posts: 1,370
Likes: 857
|
Post by ramblin rose on Aug 18, 2014 14:57:56 GMT
Hmm. Well it's still happening to me. Maybe it's a browser thing (I'm in Firefox), or perhaps I'm being victimised for past misdemeanors  |
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Post by chris on Aug 18, 2014 15:45:04 GMT
There should be a 20 minute timeout. If you don't access any pages for 20 minutes then it will log you out. But I'll get my guys to check it out.
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Post by pepperpot on Aug 18, 2014 15:55:06 GMT
Judging by the ramblin rose OP, I'm not the only one who had forgotten about the 20 min time out. That hasn't been the case for a good few months. I've gone out for a few hours before now, come back to find my PC in hibernation (set to kick-in after 1 hour) and I'm still logged in to AC. (PS Firefox here too.) |
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Post by chris on Aug 18, 2014 16:06:37 GMT
Judging by the ramblin rose OP, I'm not the only one who had forgotten about the 20 min time out. That hasn't been the case for a good few months. I've gone out for a few hours before now, come back to find my PC in hibernation (set to kick-in after 1 hour) and I'm still logged in to AC. (PS Firefox here too.) Yeah that's not how it was supposed to work. Some browsers were forgetting the session, as they should, others weren't. The server was also failing to time out sessions at the expected interval. It's now been fixed server side. Can't fix the way some browsers handle session cookies though.
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
Posts: 1,370
Likes: 857
|
Post by ramblin rose on Aug 18, 2014 16:27:40 GMT
Fair enough - the 20 minute timeout hadn't been in use since I came on board in April, so I've just stayed logged in so I can keep an eye on what's going on with things without the faff of logging in constantly. What I don't understand is, if I have 'reload every' refreshing my account page every 5 minutes, why am I still being timed out?
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Post by mrclondon on Aug 18, 2014 16:40:26 GMT
chris - this is seriously annoying, and is happening for me on Firefox with Reload Every, IE with YRefresher, and Slimbrowser (IE shell with its own page refresh algorithm). I've had the refresh interval down at 3 minutes and I'm still being kicked out. Occaisonally I've spotted that where the current cash balance should be is just a black background, then on the next page refresh the account is logged out. I agree that the 20 minute refresh hasn't been working for a long time, my analysis (which may be wrong) was the cash balance refresh mechanism was resetting the page timeout. It looks like the fix for this issue has had unwanted side effects. This really needs another dose of looking at .... LATE EDIT to add screen grab of missing cash balance and account name etc in dark header immediately prior to being kicked out on a page refresh: 
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Post by chris on Aug 18, 2014 16:42:43 GMT
chris - this is seriously annoying, and is happening for me on Firefox with Reload Every, IE with YRefresher, and Slimbrowser (IE shell with its own page refresh algorithm). I've had the refresh interval down at 3 minutes and I'm still being kicked out. Occaisonally I've spotted that where the current cash balance should be is just a black background, then on the next page refresh the account is logged out. I agree that the 20 minute refresh hasn't been working for a long time, my analysis (which may be wrong) was the cash balance refresh mechanism was resetting the page timeout. It looks like the fix for this issue has had unwanted side effects. This really needs another dose of looking at .... It'll be our priority first thing in the morning.
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Post by chris on Aug 18, 2014 19:32:27 GMT
It'll be our priority first thing in the morning. Sheesh, how is 'first thing in the morning' a priority, chris?! It's almost like you expect to have a life outside of AC!  It would be nice!
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
Posts: 1,370
Likes: 857
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Post by ramblin rose on Aug 19, 2014 10:58:52 GMT
Well, something's happened, because now it's behaving as it used to for me and I'm staying logged in even without needing to refresh. If that is due to a change by chris's team, then thank you, and if not, I'm puzzled, but happy anyway. |
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Post by chris on Aug 19, 2014 11:07:46 GMT
Well, something's happened, because now it's behaving as it used to for me and I'm staying logged in even without needing to refresh. If that is due to a change by chris's team, then thank you, and if not, I'm puzzled, but happy anyway. We have made some changes. Should be timing out your sessions after 20 minutes of inactivity, however this is complicated because of the periodic polling that occurs to keep your displayed balance up to date. Each time it polls it resets the timeout so if the window is left open on a page where the balance is updating like that then it won't log you out. That's probably the best we can do with the current site. The new site is a little more sophisticated so will handle this scenario with more elegance.
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Post by pepperpot on Aug 19, 2014 11:25:19 GMT
Well, something's happened, because now it's behaving as it used to for me and I'm staying logged in even without needing to refresh. If that is due to a change by chris's team, then thank you, and if not, I'm puzzled, but happy anyway. We have made some changes. Should be timing out your sessions after 20 minutes of inactivity, however this is complicated because of the periodic polling that occurs to keep your displayed balance up to date. Each time it polls it resets the timeout so if the window is left open on a page where the balance is updating like that then it won't log you out. That's probably the best we can do with the current site. The new site is a little more sophisticated so will handle this scenario with more elegance. Would it be possible to set the timeout period personally in the new site, 20 mins is a bit short for my liking. RS allow you to set it to upto 2hrs, which I find about right.
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
Posts: 1,370
Likes: 857
|
Post by ramblin rose on Aug 19, 2014 11:33:21 GMT
We have made some changes. Should be timing out your sessions after 20 minutes of inactivity, however this is complicated because of the periodic polling that occurs to keep your displayed balance up to date. Each time it polls it resets the timeout so if the window is left open on a page where the balance is updating like that then it won't log you out. That's probably the best we can do with the current site. The new site is a little more sophisticated so will handle this scenario with more elegance. Would it be possible to set the timeout period personally in the new site, 20 mins is a bit short for my liking. RS allow you to set it to upto 2hrs, which I find about right. I prefer to stay logged in all day, although if it works with Reload Every then it's workable whatever length it is - my issue yesterday was that Reload Every just wasn't having the desired effect.
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Post by chris on Aug 19, 2014 11:48:35 GMT
We have made some changes. Should be timing out your sessions after 20 minutes of inactivity, however this is complicated because of the periodic polling that occurs to keep your displayed balance up to date. Each time it polls it resets the timeout so if the window is left open on a page where the balance is updating like that then it won't log you out. That's probably the best we can do with the current site. The new site is a little more sophisticated so will handle this scenario with more elegance. Would it be possible to set the timeout period personally in the new site, 20 mins is a bit short for my liking. RS allow you to set it to upto 2hrs, which I find about right. Yeah we can allow this on the new site
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