Thanks
Paul70 for the response.
Couple of points immediately spring to mind
Dear ilmoro, thank you for your questions. Below we have answered with as much information as possible which we hope will help provide more detail for you and other investors.
Unfortunately, there are some questions that we are going to have to gather a bit more information in order to answer.
1. IMS reports
The Monitoring Survey Reports are legal documents and are provided to us on a confidential basis. We have weighed up the pros and cons of making these available, but the legal advice we have been given is to keep them confidential.
They are also, by their nature, written with a certain degree of legalese and industry jargon, which may not be a problem to some sophisticated investors with knowledge of the bridging industry, but could be less helpful to a broader group of investors.
However, we continue to explore potential options for providing more information to investors on the loans they are invested in. We hope to respond further on this soon.
2. Credit reports
All of the borrowers on the Lendy platform undergo a rigorous and detailed credit check, overseen by our Head of Credit.
As I am sure you will understand, we are not able to provide information that contains personal details about the borrower.
However, we are currently looking at how we might be able to disclose more information to investors, and hope to update investors on this in the near future.
3. Trustpilot
Unfortunately, we have come across reviews on Trustpilot that are defamatory, wholly inaccurate, and on some occasions even sexist. On these occasions, we ask Trustpilot’s own internal compliance team to assess these reviews for breaches of their guidelines. You would not expect us to do otherwise.
4. Tim Gordon's departure
Tim Gordon left the business owing to ill health. Taking on his responsibilities are Robert Kelly, our Chief Operating Officer who joined Lendy earlier this year, and Laurence Wilks, our Head of IT.
We have also recently strengthened our board with our first non-executive director Nigel Boothroyd who has over 30 years' banking experience and is a seasoned and well-regarded NED in the industry. We have also recently appointed our first Chief Financial Officer.
5. Losses under SAIM 12000
We have been advised that HMRC does not want us to declare losses until they have been crystallised. Therefore, we will only declare a loss when they are final and all reasonable recovery options have been exhausted.
We take legal action against borrowers to recover funds - this can take a long time to work its way through the legal system before completion.
If you would like an update on a specific loan, please give our team a call.
6. Interest display error
We have fixed the display error on our website that showed incorrect interest calculations. We believe that all calculations as displayed on the website are now accurate.
If you believe that this is not the case please contact us.
7. Lendy support
More than 96% of all tickets raised with us are turned around within 24 hours. For those that we aren’t able to turn around within that time, it is usually due the information requested being confidential, under legal privilege, or there are IT issues that take a bit of time to be sorted to gather that data.
We encourage people to get in touch with us if they have a question, where we will do our very best to respond with an answer in good time.
8. Default definitions
The 180-day default time period is in line with the Peer to Peer Finance Association’s industry standard classification, which we adhere to.
We will gather more information on the loans detailed in your question, but this isn’t the best venue for us to discuss details on individual loans.
Please get in touch with us directly if you’d like to discuss these loans.
9. DFL012
We need to gather some more information on this issue internally, and will respond in due course.
10. PBL193
Again, we need to gather some more information on this issue internally, and will respond in due course.