Access suspended, Bit worrying and now after 5pm on friday!

My wife's account is locked but mine is working ok. Both opened at very similar times so nothing to do with that.


Just spoke to Zopa customer services. They said up to 20,000 accounts impacted and that Wednesday was their best guidance for the planned maintenance to be completed.  Acknowledged that an account suspended message, rather than one actually mentioning said maintenance was not ideal...... 

Mine isn't showing suspended, but whenever I try to transfer money from holding into core I get an error 500 and get logged out (tried on the weekend and today).   Most likely there is some common underlying issue.

Last minute email on Friday suspended my Wife's account and said they were doing maintenance over the w/e till 'early next week'.
As of 12.00am Monday she found it still suspended with a notice to ring the Customer Service No. who would want information about her lending and borrowing activity both dates and amounts before they can do anything - if she hasn't got it then they will not be able to release the account.

OK somebody has screwed up big time either at Zopa or the banking system.

It confirms her decision made last December that all was not well and to stop lending and withdraw funds in the Holding account whenever they reach £50+.

Verdict - Poor Comunication - but what have we come to expect of financial institutions who hide as much as possible to avoid damage to their reputation. Just like hospitals and any big company.

Hmm, i got the email at 4.30 Friday saying account will be inaccessible until "early next week".

I have a month's worth of repayments waiting for me to withdraw and I can't. 

It's near the end of the month, and I have bills to pay!  If the money's not in my account Thursday morning, I'm knackered!

No! No! Surely not ....

I'm sure my email I received on friday - reproduced earlier in this thread - stated "later this afternoon until early next week" not "later this week" so are they having some problems with this or are they just winging it with our funds. 

You could try ringing and see if they can action a withdrawal for you.

Apparently its all because of the recent SG defaults not being paid by the SG payment process, just had an interesting conversation with the Zopa complaints team. 

According to what I was told the SG fix was applied on thursday but it went wrong not sure what state it left the data in but they had to then shut off everyone who might have been affected by the said fix in order to repair the data. That would be everyone who has SG protected defaults still showing in the Loanbook as Default, i.e. not resolved. I'm guessing that the repair had to be quickly worked out and then it will have to be implemented. I do hope this time they do some proper testing and design!.

I was one of those people with SG defaults not paid, there is another thread here that flagged this to me recently. I reported the issue to Zopa and they said they were aware and were preparing a fix and were just finalising when it would be applied. They could not advise me of the timeline at that time, around June 17th.

I was told today that "we are hoping it will be fixed by tomorrow, tuesday" although to be fair when I challenged the hoping bit it was unclear whether zopa knows it will be sorted ok or not!. The person I was dealing with was complaints team person not a techy just someone who had been advised that was the latest thinking I feel.

I think I may have given them a bit of a hard time and requested a response from the person who sent the email but not completely convinced they will respond to this debacle, we'll see. Mrs Aju was in the background saying just get the contact for the Ombudsman or the FSA but to be honest this time I think she may be right. The nice person on the Zopa end said she would make sure my complaint gets to the right people and Zopa would respond soon. She was unable to clarify my defaults but the main figure she gave me (ISA total) I think its called was about £3 down which was a bit odd as relending is off but the total should be correct. 

One other interesting thing was that I was on hold for about 8 mins before being passed to complaints team but got cut off as the front desk tried to transfer me - apparently - they were having trouble with transferring people! The complaints team did ring me back immediately I was off the phone trying to get connected again ...

All very interesting I feel. Good to be reassured by Zopa it was not a scam after all. Its a relief considering our investment levels!