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Post by supernumerary on Aug 20, 2020 18:12:09 GMT
Rather than start a new thread, I have looked back to a thread which had an appropriate title...  I made a withdrawal request yesterday, BUT the money is not in my account and it has gone past 7pm...  Should I be worried?  Is it a case, as it says in the header; Ratesetter can't cope today.....what's going on? |
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Post by fiatlender on Aug 20, 2020 18:23:32 GMT
You are not alone, no money in my account from a withdrawal yesterday.
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Post by cmundo on Aug 20, 2020 18:47:44 GMT
Same here!
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bt
Sir Bufton Tufton, Jean Paul Sartre Zippy, Bungle, Jeffrey Archer Andre Previn and the LSO Hello
Posts: 129
Likes: 53
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Post by bt on Aug 20, 2020 18:56:20 GMT
Me too.
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wapping35
Member of DD Central
Posts: 385 
Likes: 210
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Post by wapping35 on Aug 20, 2020 19:25:07 GMT
Ditto no money yet. I know deposits have been occasionally v late in the day in the past , but it is rare.
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rscal
Posts: 985
Likes: 537
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Post by rscal on Aug 20, 2020 19:33:35 GMT
Oh it's not me then either .... (I thought I was in trouble!)
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beagle
Investor in ratesetter, funding circle, lendy (lesson learnt) and AC
Posts: 670
Likes: 322
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Post by beagle on Aug 20, 2020 20:47:44 GMT
just give them a call. it is likely a tech issue
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Post by supernumerary on Aug 21, 2020 5:12:06 GMT
Especially give(n) that I was the architect of mild chaos this afternoon... Thanks for 'opening up' and revealing the cause of the 'crisis'... Now that you have revealed the 'background story', the pieces of the jigsaw have fallen into place... You have answered THE question; Ratesetter can't cope today.....what's going on?
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Post by freefalljunkie on Aug 21, 2020 8:12:04 GMT
Same for me. Now missing 2 days of withdrawals. Sort your sh1t out Ratesetter.
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tcuk
Posts: 23
Likes: 7
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Post by tcuk on Aug 21, 2020 8:19:05 GMT
Good spot. Just checked and last withdrawal request I received was for a withdrawal I made on the 18th, but have been withdrawing every day, so also 2 days missing.
Let's hope it shows up by Monday, if not will get in touch I guess
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Post by hopefulinvestor on Aug 21, 2020 8:21:23 GMT
I have the same problem. Withdrawal from holding account on 19 August has not been received into my bank account. This looks like a major problem in Ratesetter.
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cb25
Posts: 3,528
Likes: 2,668
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Post by cb25 on Aug 21, 2020 8:27:15 GMT
I emailed RS. Their reply is posted below:
"Thank you for your email.
We were experiencing technical issues with the Payments systems on the 19th of August which is why all the withdrawals for that day were not processed.
This issue has now been resolved and we have got confirmation from our Finance Team that all the withdrawals requested on the 19th of August will be processed by 6 PM today.
We do apologise for the inconvenience caused as a result of this issue.
Please let us know if you do not receive the funds latest by 6 PM today.
Kind regards,
RateSetter Customer Service"
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invester
P2P Blogger
Posts: 612
Likes: 618
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Post by invester on Aug 21, 2020 8:32:30 GMT
Can't even log in at the moment.
It surely can't be interest from borrowers can it? My release queue number has barely moved.
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ceejay
Posts: 975
Likes: 1,149
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Post by ceejay on Aug 21, 2020 8:42:49 GMT
Can't even log in at the moment. It surely can't be interest from borrowers can it? My release queue number has barely moved. I can log in fine. No idea what you mean by the sentence I've bolded, though...
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invester
P2P Blogger
Posts: 612
Likes: 618
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Post by invester on Aug 21, 2020 9:10:13 GMT
Can't even log in at the moment. It surely can't be interest from borrowers can it? My release queue number has barely moved. I can log in fine. No idea what you mean by the sentence I've bolded, though... Ah, I'm in now. Not much change though. I presumed that I couldn't get in because there were too many connections to the site. I guess that like me many investors are not visiting Ratesetter often because there is nothing happening. Why would anyone be putting money into the market at these rates?
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