TitoPuente
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Post by TitoPuente on Mar 24, 2019 11:06:52 GMT
Monetus - timing is quite similar to my own. Just checked and mine was at the beginning of January also. I got an almost immediate acknowledgement and then I got a holding letter at the start of Feb promising me a response within the 8 week deadline. But that was it. I chased also but still no response to my complaint.
I don't know what's going at LY HQ but it doesn't feel good to me. This is a basic compliance matter and is all set out in the FCA rulebook for authorised firms. LY are no longer complying.
I would have thought with the FCA already on their backs, LY must be in danger of being stripped of their accreditation and forced out of business - if they are still in it.
Perhaps the boss no longer cares.
Heard anything at all GeorgeT ? Over the past 10 days I have emailed customer service, written to the ask@lendy email address and also put in a support ticket and heard absolutely nothing. Did Lendy lay off the entire customer service department or has anyone else heard from them this week? Got a personal response some time last week. They are alive and active. No assurance that there is more than a headless chicken situation going on, though.
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Balder
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Post by Balder on Mar 24, 2019 11:17:20 GMT
I opened a ticket asking is anyone there answering tickets and got a yes response within a day! (Friday 22nd)
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Mucho P2P
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Post by Mucho P2P on Mar 24, 2019 12:08:12 GMT
I opened a ticket asking is anyone there answering tickets and got a yes response within a day! (Friday 22nd) Why am I not surprised, that is just about the intellectual level of question Lendy is able to answer. Ask them to define [or even provide their own definition of] "capital shortfall" and that will stump them for weeks and weeks on end!!!
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Post by loftankerman on Mar 24, 2019 15:30:18 GMT
I opened a ticket asking is anyone there answering tickets and got a yes response within a day! (Friday 22nd) I suppose your reply filled the weekly quota and everyone else is still waiting. Looking good though.
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11025
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Post by 11025 on Mar 24, 2019 17:23:02 GMT
I opened a ticket asking is anyone there answering tickets and got a yes response within a day! (Friday 22nd) Why am I not surprised, that is just about the intellectual level of question Lendy is able to answer. Ask them to define [or even provide their own definition of] "capital shortfall" and that will stump them for weeks and weeks on end!!! In my case pushing months ...... You would think that with the FCA watching they might even possibly answer .
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69m
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Post by 69m on Mar 24, 2019 18:35:07 GMT
I submitted a formal complaint a few days ago and received a written acknowledgement. I then submitted a 'normal' query (on a totally unrelated matter) which seems to have ended up in the 'ignore' pile. Business as usual, in other words.
Being a Lendy customer services agent can't be much fun. They're caught between exasperated lenders and a management team that's determined to be as uncommunicative as possible.
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Mucho P2P
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Post by Mucho P2P on Mar 24, 2019 21:43:23 GMT
I submitted a formal complaint a few days ago and received a written acknowledgement. I then submitted a 'normal' query (on a totally unrelated matter) which seems to have ended up in the 'ignore' pile. Business as usual, in other words.
Being a Lendy customer services agent can't be much fun. They're caught between exasperated lenders and a management team that's determined to be as uncommunicative as possible.
Lendy customer services is an outsourced operation (that privilege should NOT be allowed for companies on the "Special FCA List"), as unless there is a Lendy Supervisor (there is NOT, as I was informed) then Liam has no real idea of what is happening, nor what messages are going in and out of his contracted call centre, nor which ones are being acted upon or ignored. This is NOT a way to even run a division of a business. Maybe this is what he wants, plausible deniability.
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ilmoro
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'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
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Post by ilmoro on Mar 24, 2019 22:01:05 GMT
I submitted a formal complaint a few days ago and received a written acknowledgement. I then submitted a 'normal' query (on a totally unrelated matter) which seems to have ended up in the 'ignore' pile. Business as usual, in other words.
Being a Lendy customer services agent can't be much fun. They're caught between exasperated lenders and a management team that's determined to be as uncommunicative as possible.
Lendy customer services is an outsourced operation (that privilege should NOT be allowed for companies on the "Special FCA List"), as unless there is a Lendy Supervisor (there is NOT, as I was informed) then Liam has no real idea of what is happening, nor what messages are going in and out of his contracted call centre, nor which ones are being acted upon or ignored. This is NOT a way to even run a division of a business. Maybe this is what he wants, plausible deniability. Customer service isn't outsourced ie the support centre, just the phone contact system. Not sure currently but up until at least a year ago Liam was one of the support respondents along with other senior staff dependent on area of query.
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TitoPuente
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Post by TitoPuente on Mar 25, 2019 8:08:29 GMT
Their email support is handled by Zendesk which, by the way, itself is a pretty compelling story (NYSE:ZEN)
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Mucho P2P
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Post by Mucho P2P on Mar 25, 2019 11:28:26 GMT
Lendy customer services is an outsourced operation (that privilege should NOT be allowed for companies on the "Special FCA List"), as unless there is a Lendy Supervisor (there is NOT, as I was informed) then Liam has no real idea of what is happening, nor what messages are going in and out of his contracted call centre, nor which ones are being acted upon or ignored. This is NOT a way to even run a division of a business. Maybe this is what he wants, plausible deniability. Customer service isn't outsourced ie the support centre, just the phone contact system. Not sure currently but up until at least a year ago Liam was one of the support respondents along with other senior staff dependent on area of query. A couple of weeks ago I called both support numbers, and both support numbers unequivocally stated that they did not have direct contact with Liam, and neither did they have a manager to handle my query. I was then "advised" that the call centre is nothing more than a call centre emailing in to Lendy the requests if they could not answer them from a template. Either things have changed at the "support centre" or I was fobbed off due to the nature of my query. In any case, not how a business should be run, or to be precise, not how I have ever run a business, but then that might account for I have never run a loss-making business (after initial start-up), take note, Liam!
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rocky1
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Post by rocky1 on Mar 25, 2019 11:43:54 GMT
i dont think liam is actually that bothered he has already made a big killing and is just letting it play out taking as much as he can right till the very end.yes a very rich failure,why would he give a sh*t.
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sydb
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Post by sydb on Mar 25, 2019 11:48:35 GMT
If all businesses were somehow prohibited from outsourcing their 'customer support', I think the world would be a happier, more effective, place. Ah, capitalism.
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Mucho P2P
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Post by Mucho P2P on Mar 25, 2019 12:17:16 GMT
i dont think liam is actually that bothered he has already made a big killing and is just letting it play out taking as much as he can right till the very end.yes a very rich failure,why would he give a sh*t. Agree with you Rocky, but making a few million and retiring with a dirty name, or putting some real effort in and making many many millions with a less dirty name. I guess he has decided what his real priorities are.
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Post by p2plender on Apr 4, 2019 14:15:21 GMT
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Monetus
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Post by Monetus on Apr 26, 2019 12:59:02 GMT
A Mr Robert Phelan appears to have joined Lendy as of March 2019 according to LinkedIn as an "Operations And Communiations Manager" (sic) so they might not be dead in the water just yet.  Not off to a great start on the communications front though with that spelling.  Update - it appears that Robert is now no longer working at Lendy. LinkedIn profile now says "open to new oppurtunities" (sic) and Lendy has been removed.
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