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Post by chris on Oct 22, 2014 8:28:15 GMT
I still think that the presentation of the total investment figure is a shambles. At present my dashboard shows: Amount awaiting investment + amount currently invested = total investment yet in addition I have a current cash balance which should surely be included in the total investment? If it shouldn’t be included then what is the amount awaiting investment doing in the total investment figure? Can we have clarification of what is meant by total investment please? Your cash balance on each investment account is the amount awaiting investment. Your overall cash balance is for use amongst all investment accounts and is separate so no it shouldn't be included.
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mikeb
Posts: 1,072 
Likes: 472
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Post by mikeb on Oct 22, 2014 8:32:39 GMT
Can we have a filter option to view those loans opted out/opted in? And, more importantly, *** does "opt out" do ? There's no obvious indication, and with the AI being out of control, I don't know whether to test it and see. "W**d Gr**n" - I have a button "Remove From Opt Out". I don't like no double negatives, but -- I never put it in an opt out. How can I remove it? What is an opt out? I have a holding in this and accrued interest. "Angle***" has a "Test Opt Out" and "Remove From Opt Out". What am I testing? Is this the "Press to test"/"Release to detonate" user interface I heard about? "Scott*** Proper***" has no opt out button at all. Whatever. Where is the manual that was created for this new website? I need to read this, pronto. Also on the "table view", there's no way to see accrued interest any more, you have to go to detail view which is painful to pick through. I don't think there's any way to export these tables/views. Maybe this is the intention. Make it so hard that people give up? We've been waiting months for this new website, on the promise that all the confusing "display errors" and "accounting errors" will be sorted out by it. I'm not seeing it. If anything it's got worse. Even agreed fixes from before the website change haven't been done. My interest for the year figure is a joke: I'm glad we've finally got a figure showing interest earned (it was a secret before) but it can't be trusted. My account total is off by hundreds. If calculating and displaying my holding in a loan, and the interest on it, is too hard, then something's fundamentally broken. The amount of time spent in chasing all these errors (through Q&A, on here, by email) cannot be worthwhile. I've lost track of entire loans from the old site where there are STILL supposed to be cashbacks and compensations owing that haven't been paid. It is becoming Funding Circle, part 2. NOBODY WANTS THAT! I'm becoming Old_Grumpy, part 2. I DON'T WANT THAT  (No offence, OG!)
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Post by chris on Oct 22, 2014 8:32:44 GMT
A couple of suggestions which I don't think have been mentioned before a) It would be good if the browse loans page could remember the filter selected between sessions (e.g. only loans with parts available to purchase). Or is it already there but browser dependent. b) Some of the filters in the browse loan list return the loans in reverse loan id order (good) and others in Alphabetical order (not so good). Could it be made consistent please, or provide field sort links. I'll suggest these to our UX guy when he starts tomorrow.
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Post by yorkshireman on Oct 22, 2014 8:44:32 GMT
I still think that the presentation of the total investment figure is a shambles. At present my dashboard shows: Amount awaiting investment + amount currently invested = total investment yet in addition I have a current cash balance which should surely be included in the total investment? If it shouldn’t be included then what is the amount awaiting investment doing in the total investment figure? Can we have clarification of what is meant by total investment please? Your cash balance on each investment account is the amount awaiting investment. Your overall cash balance is for use amongst all investment accounts and is separate so no it shouldn't be included. OK, thanks for the explanation
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niceguy37
Member of DD Central
Posts: 504
Likes: 254
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Post by niceguy37 on Oct 22, 2014 8:45:44 GMT
Can we have a filter option to view those loans opted out/opted in? And, more importantly, *** does "opt out" do ? There's no obvious indication, and with the AI being out of control, I don't know whether to test it and see. "W**d Gr**n" - I have a button "Remove From Opt Out". I don't like no double negatives, but -- I never put it in an opt out. How can I remove it? What is an opt out? I have a holding in this and accrued interest. "Angle***" has a "Test Opt Out" and "Remove From Opt Out". What am I testing? Is this the "Press to test"/"Release to detonate" user interface I heard about? "Scott*** Proper***" has no opt out button at all. Whatever. Where is the manual that was created for this new website? I need to read this, pronto. Also on the "table view", there's no way to see accrued interest any more, you have to go to detail view which is painful to pick through. I don't think there's any way to export these tables/views. Maybe this is the intention. Make it so hard that people give up? We've been waiting months for this new website, on the promise that all the confusing "display errors" and "accounting errors" will be sorted out by it. I'm not seeing it. If anything it's got worse. Even agreed fixes from before the website change haven't been done. My interest for the year figure is a joke: I'm glad we've finally got a figure showing interest earned (it was a secret before) but it can't be trusted. My account total is off by hundreds. If calculating and displaying my holding in a loan, and the interest on it, is too hard, then something's fundamentally broken. The amount of time spent in chasing all these errors (through Q&A, on here, by email) cannot be worthwhile. I've lost track of entire loans from the old site where there are STILL supposed to be cashbacks and compensations owing that haven't been paid. It is becoming Funding Circle, part 2. NOBODY WANTS THAT! I'm becoming Old_Grumpy, part 2. I DON'T WANT THAT (No offence, OG!) As it happens I entered "Test opt out" on Anglesey Bridging Loan, and it now shows me "Test opt out ... Remove from Opt-out", so I wonder if you're seeing my test opt out message.
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gnasher
Member of DD Central
Posts: 207
Likes: 146
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Post by gnasher on Oct 22, 2014 8:48:21 GMT
Oh dear, silly Gnasher has done a Grumpy, or something like that by using the old method on the new system. I wanted to increase my target in CWT(125) from 2000 to 2500, so I indicated "increase" and typed in 2500 (... instead of 500!). Suddenly I was the proud owner of £4500 - s&%t! Changed my target back to 2500 and I now appear to hold 3800, not quite so bad. But the difference in how this works on the old and new system needs great care. Very confused as I cannot see all movements on my statement. Edit : OK now found out how to see my transaction statement, and the system has indeed sold £700 of my unwanted investment, phew, perhaps it will sell some more soon. So beware - take care folks!, has the system sold any more, over and above the £700 ? Chris, this needs explaining. Has the queueing of loan parts changed from random selection to Last in First out ? With over £400,000 available how did £700 get sold so quickly ? Another £100 has gone, so now holding 3700 against my target of 2500. Yes I surprised when any were sold. Given the £400,000 available I kind of thought I would be stuck with it for the forseeable future. The fact that 700 went so quickly, i.e. within 1 min of me setting my target back to 2500, made me think that I must have been prioritised to the front of the queue somehow.
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Post by chris on Oct 22, 2014 8:49:18 GMT
Can we have a filter option to view those loans opted out/opted in? And, more importantly, *** does "opt out" do ? There's no obvious indication, and with the AI being out of control, I don't know whether to test it and see. "W**d Gr**n" - I have a button "Remove From Opt Out". I don't like no double negatives, but -- I never put it in an opt out. How can I remove it? What is an opt out? I have a holding in this and accrued interest. "Angle***" has a "Test Opt Out" and "Remove From Opt Out". What am I testing? Is this the "Press to test"/"Release to detonate" user interface I heard about? "Scott*** Proper***" has no opt out button at all. Whatever. Where is the manual that was created for this new website? I need to read this, pronto. Also on the "table view", there's no way to see accrued interest any more, you have to go to detail view which is painful to pick through. I don't think there's any way to export these tables/views. Maybe this is the intention. Make it so hard that people give up? We've been waiting months for this new website, on the promise that all the confusing "display errors" and "accounting errors" will be sorted out by it. I'm not seeing it. If anything it's got worse. Even agreed fixes from before the website change haven't been done. My interest for the year figure is a joke: I'm glad we've finally got a figure showing interest earned (it was a secret before) but it can't be trusted. My account total is off by hundreds. If calculating and displaying my holding in a loan, and the interest on it, is too hard, then something's fundamentally broken. The amount of time spent in chasing all these errors (through Q&A, on here, by email) cannot be worthwhile. I've lost track of entire loans from the old site where there are STILL supposed to be cashbacks and compensations owing that haven't been paid. It is becoming Funding Circle, part 2. NOBODY WANTS THAT! I'm becoming Old_Grumpy, part 2. I DON'T WANT THAT (No offence, OG!) I've mentioned several times on the forum now that Opt-Out is intended for when the create your own investment accounts launch and has been released by mistake. This will be rectified as a priority today. For now it will try and sell all your loan units. When the create your own investment account feature launches the opt-out will be used to blacklist individual loans so that your accounts won't invest in them. This will not apply to the manual investments which will operate independently - however that is not the case today. If you want to see accrued interest then look that the "Your Loans" loan book: www.assetzcapital.co.uk/investments/loan-bookHow is your account total off by hundreds? I've yet to see anyone's account that is off. PM me with a concrete example and I'll investigate. The *only* figure that isn't displayed currently is accrued interest on loan units that have been sold. There'll be a fix for that within the next 24 - 48 hours. If there's cashbacks or promotions you feel are owed then chase those up with the admin team or please discuss them in a separate thread so that the admin team can more easily pick up on it. My focus at the moment is on any technical issues relating to the new site.
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Post by chris on Oct 22, 2014 8:53:15 GMT
Gnasher, has the system sold any more, over and above the £700 ? Chris, this needs explaining. Has the queueing of loan parts changed from random selection to Last in First out ? With over £400,000 available how did £700 get sold so quickly ? Another £100 has gone, so now holding 3700 against my target of 2500. Yes I surprised when any were sold. Given the £400,000 available I kind of thought I would be stuck with it for the forseeable future. The fact that 700 went so quickly, i.e. within 1 min of me setting my target back to 2500, made me think that I must have been prioritised to the front of the queue somehow. There was a posting explaining the queuing system - perhaps someone could dig it out and repost? Sellers are allocated randomly in much the same way as before. Buyers use a fair algorithm to balance all requests, with randomisation when supply is much smaller than demand.
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Post by batchoy on Oct 22, 2014 9:00:30 GMT
Yes but you cannot control what happens when it goes back, especially on those amortising loans, without manually re-setting every single loan target to what it should be after allowing for amortisation. I'm not sure I want to put ANY money into my MLIA until this is fixed. Never made that promise, my reply was that it was dealt with in the new platform. The reason people were asking for the off switch was so that they could move funds around - this is dealt with in the new platform as funds are segregated. There is no off button though, we did include one but found it very confusing in practice when doing our user testing. Not me, I want an off button so that my percentage holding remains constant, so that if I decide that I will take 1% of a loan my holding stays at 1% as the loan amortises. The system must function whereby the loan operates in the same manner for lenders as it does for the borrower without major manual intervention for the lender so if the loan is an amortising loan for the borrower it must behave like an amortising loan for the lender. At present with no off button the MAI turns every loan into a pseudo bullet loan regardless of the structure of the underlying loan unless the lender manually edits the MAI target for a particular loan. At present with no off button I have set my MLA to withdraw repayments and interest and I am seriously considering whether it will these fund will be reinvest through or will be withdrawn from the platform. I like the platform, I think the AC has done a good job so far, and I like the ethos of the team running AC and I have stuck with it through various ups and downs over the past year, but without an off button for MAI given the increased workload of keeping amortising loans functioning like amortising loans the phased withdrawal from AC as a platform is currently a definite possibility.
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Post by bengilbert on Oct 22, 2014 9:02:08 GMT
When looking at a list of loans (eg in loan book / browse loans), I'd like to be able to control+click/right click, open in new tab for the loans I'm interested in, and open them all, rather than having to go in to each one and then go back to the list. Is there a way of doing this? If not, could it be added?
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Post by chris on Oct 22, 2014 9:12:41 GMT
Never made that promise, my reply was that it was dealt with in the new platform. The reason people were asking for the off switch was so that they could move funds around - this is dealt with in the new platform as funds are segregated. There is no off button though, we did include one but found it very confusing in practice when doing our user testing. Not me, I want an off button so that my percentage holding remains constant, so that if I decide that I will take 1% of a loan my holding stays at 1% as the loan amortises. The system must function whereby the loan operates in the same manner for lenders as it does for the borrower without major manual intervention for the lender so if the loan is an amortising loan for the borrower it must behave like an amortising loan for the lender. At present with no off button the MAI turns every loan into a pseudo bullet loan regardless of the structure of the underlying loan unless the lender manually edits the MAI target for a particular loan. At present with no off button I have set my MLA to withdraw repayments and interest and I am seriously considering whether it will these fund will be reinvest through or will be withdrawn from the platform. I like the platform, I think the AC has done a good job so far, and I like the ethos of the team running AC and I have stuck with it through various ups and downs over the past year, but without an off button for MAI given the increased workload of keeping amortising loans functioning like amortising loans the phased withdrawal from AC as a platform is currently a definite possibility. As has been stated more than once in this thread I'm open to discussion on changing the way the targets amortise with a loan. Yours isn't the only opinion on this and others have stated they don't want it to amortise. They've chosen a level they're happy investing in a given loan and are happy for it to remain at that level. If we amortise the amount what happens to the uninvested portion of your target as well? Let's say you have a £1,000 target but only £500 is currently invested, and a £50 principal repayment comes in. Should your target be £950 to reflect the full amortisation or £975 to reflect the amortisation of the part that's invested? So I'm open to suggestion, open to changing it, and open to giving a user level setting or a per loan setting where you can choose how it behaves. But this needs to be an open discussion taken over a couple of days rather than a rushed decision.
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mike
Member of DD Central
Posts: 187
Likes: 121
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Post by mike on Oct 22, 2014 9:13:09 GMT
chris The accrued interest for Stourbridge and Wrexham is wrong on my loan book. These loans will pay interest at loan completion and the accrued interest seems to be calculated based on the drawdown date as opposed to when I actually bought the loans. If you need more info I can pm you. Mike
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
Posts: 1,370
Likes: 857
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Post by ramblin rose on Oct 22, 2014 9:13:48 GMT
<abbr data-timestamp="1413903009000" class="time" title="Oct 21, 2014 15:50:09 GMT 1">Oct 21, 2014 15:50:09 GMT 1</abbr> chris said: If there's less than £1 available per lender who is interested then it will divide into roughly £1 chunks (or £1 and a bit if it's the last chunk) and distribute them at random through the list of interested lenders. If there's more than £1 available per lender then it will try and distribute fairly amongst them. It iterates through each request in turn starting with the smallest. If the amount requested is less than the total split equally amongst all those in the queue then it will allocate that amount to that lender and move on to the next lender repeating the process. If the requested amount is more than the split amount then whatever is currently left unallocated is split equally amongst all remaining lenders in the queue. This means the smallest lenders always get what they're requesting, with the larger lenders always getting at least as much with them getting more if it's available. For selling it works roughly in the same way as the old site where £100 chunks are allocated at random amongst all sellers. If the buyer is requesting less than £100 then the amount allocated in that random step is the amount requested. Reposted as requested by Chris above will put in the 'What You Need to Know Thread' too.
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Post by chris on Oct 22, 2014 9:18:25 GMT
When looking at a list of loans (eg in loan book / browse loans), I'd like to be able to control+click/right click, open in new tab for the loans I'm interested in, and open them all, rather than having to go in to each one and then go back to the list. Is there a way of doing this? If not, could it be added? You should already be able to control / command click to open in a tab, or right click and select open in tab. If you want to open those tabs in the background then that's a setting in your browser. I think chrome does this by default.
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Post by chris on Oct 22, 2014 9:19:47 GMT
chris The accrued interest for Stourbridge and Wrexham is wrong on my loan book. These loans will pay interest at loan completion and the accrued interest seems to be calculated based on the drawdown date as opposed to when I actually bought the loans. If you need more info I can pm you. Mike Reviewing accrued interest this morning with a view to making sure it correctly accounts for the full history of the loan unit. The way it's currently calculated on screen and during the repayment run is different due to complexity of the calculation and time available to process it. I have a plan to fix the discrepancy today.
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