ilmoro
Member of DD Central
'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
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Post by ilmoro on Nov 12, 2014 13:46:38 GMT
Well, they failed to make the 28th June payment ... so 7 days after that, I would think. Will make a point of asking repayment was due 23/6, so it would be from the 30/6 for initial default interest. Seems have been corrected now and looks about what I would have expected on my rough calculations. Edit: Paid from the 24/6 according to accured interest thread. Colin or chris - not sure who's area this is but could we have the drawdown/start dates for the loans added to the loan pages as we had on previous site. There seems to be the relevant space on the page waiting for this 
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shimself
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Post by shimself on Nov 12, 2014 15:13:32 GMT
I think this is new, apologies if not
Dashboard
Manual Loans section
On repayment switch
I chose withdraw paymenst and interest, but it doesnt work
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niceguy37
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Post by niceguy37 on Nov 12, 2014 15:15:32 GMT
chris When might we expect the repayment for K*** loan id#, which was apparently received by AC on 5 Nov but does not seem to have been paid to lenders yet?
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niceguy37
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Post by niceguy37 on Nov 12, 2014 16:53:55 GMT
Well done chris and Colin on the Website ChangeLog. I think it's really to helpful to know what's been updated. Also it illustrates how much effort the development team are making on the AC site, and that things are continuously improving. |
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Post by chris on Nov 12, 2014 17:08:24 GMT
chris When might we expect the repayment for K*** loan id#, which was apparently received by AC on 5 Nov but does not seem to have been paid to lenders yet? I'll try and tackle that loan on Friday (board meeting tomorrow). It's been complicated by a bug in the old site that is corrected in the new but which will require an explanation to lenders. I've got a few facts and figures to work out before we can do that.
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mikes1531
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Post by mikes1531 on Nov 12, 2014 19:38:01 GMT
I think this is new, apologies if not Dashboard Manual Loans sectionOn repayment switch I chose withdraw paymenst and interest, but it doesnt work : Whether it's 'working' or not may depend on what you were expecting the switch to do. If you were expecting it to initiate withdrawals to your bank account, you'll find that doesn't happen. What we have been told it does is to direct any repayments and interest received into your Cash Account rather than your MLIA, so that there's no chance the money could be reinvested automatically. If you actually want to withdraw it, you then have to request a withdrawal from your Cash account. Have you had any repayments received since you changed that setting? If so, where did the credits end up? If they went into your MLIA, then the option indeed isn't working. If they went into your Cash account, then the option is working, but just not as you were expecting it to work. Personally, I think the description/title of the 'withdraw' option needs to be changed to something that more accurately reflects what it's actually programmed to do. HTH
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mikes1531
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Post by mikes1531 on Nov 12, 2014 20:12:33 GMT
chris now that you're at the screen, I've noticed that C** WT #143 doesn't seem to accrue interest in MLB (My Loan Book) Are there any payments listed on the repayments tab for that loan that are dated in the future? If not then interest won't be accruing as no one has told the system to continue accruing interest or what rate it should be accruing at. One for the admin team if that is the reason - I know they're aware of a few they have to do. : No there aren't. All the payments have been entered, but the dates are wrong -- they're all today. And based on a question asked on Monday... ... the dates must have been showing as 10/Nov at that time. The answer to the question, also from Monday,... ... seems to put the ball in your court. But perhaps nobody bothered to tell you as, IIRC, the last time you were told of a similar problem you were able to solve it immediately. While on the subject of the repayment schedule, I will point out that the lump-sum capital payment due at the end of the first year is missing from the schedule. As a result of that the payments shown after the first year of the schedule are wrong. This is a problem that affects -- all? -- other WT loans as well. It was pointed out to AC some time ago, but nothing seems to have been done to correct the error. If it's just a case of updating the data entered into the system, I'm completely baffled as to why it's taking so long to fix. Is someone actually working on a solution?
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Post by chris on Nov 12, 2014 20:31:24 GMT
Are there any payments listed on the repayments tab for that loan that are dated in the future? If not then interest won't be accruing as no one has told the system to continue accruing interest or what rate it should be accruing at. One for the admin team if that is the reason - I know they're aware of a few they have to do. : No there aren't. All the payments have been entered, but the dates are wrong -- they're all today. And based on a question asked on Monday... ... the dates must have been showing as 10/Nov at that time. The answer to the question, also from Monday,... ... seems to put the ball in your court. But perhaps nobody bothered to tell you as, IIRC, the last time you were told of a similar problem you were able to solve it immediately. While on the subject of the repayment schedule, I will point out that the lump-sum capital payment due at the end of the first year is missing from the schedule. As a result of that the payments shown after the first year of the schedule are wrong. This is a problem that affects -- all? -- other WT loans as well. It was pointed out to AC some time ago, but nothing seems to have been done to correct the error. If it's just a case of updating the data entered into the system, I'm completely baffled as to why it's taking so long to fix. Is someone actually working on a solution? Thanks for flagging it. I've fixed the repayment schedule now. The system supports the end of year capital repayments so I'll raise this with the admin team when I run through the other loans with them.
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mikes1531
Member of DD Central
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Post by mikes1531 on Nov 12, 2014 20:56:45 GMT
Thanks for flagging it. I've fixed the repayment schedule now. The system supports the end of year capital repayments so I'll raise this with the admin team when I run through the other loans with them. : Thanks for dealing with this so promptly. (I was looking forward to seeing whether the dates all would change to 13/Nov after midnight, and now I've shot down that opportunity. Drat! ) This incident does make me wonder whether the AC people that answer questions by saying a problem/solution "is being worked on" were taught by the same instructors who teach borrowers how to buy time by saying "the payment will be with you imminently"! 
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Post by chris on Nov 12, 2014 20:59:10 GMT
It could be that they've raised a ticket in our issue tracking system. I've had my head down for the last couple of days coding so haven't checked in to it.
That particular issue wouldn't have corrected over night but would have been picked up as soon as they tried to make a repayment. I've also created a ticket to make sure that the issue, which is a simple function call to assign dates to the repayments at point of draw down, is fixed for future loan payouts.
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mikes1531
Member of DD Central
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Post by mikes1531 on Nov 12, 2014 21:22:05 GMT
That particular issue wouldn't have corrected over night but would have been picked up as soon as they tried to make a repayment. I've also created a ticket to make sure that the issue, which is a simple function call to assign dates to the repayments at point of draw down, is fixed for future loan payouts. : I think I've been misunderstood. I wasn't trying to suggest that the problem would have corrected itself. Since the dates were reported all to be 10/Nov on Monday and all were 12/Nov today, I was sort of expecting them all to change to 13/Nov after midnight. Thanks again for your help with this. It's time to take break!
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Post by Ton ⓉⓞⓃ on Nov 12, 2014 22:12:45 GMT
It could be that they've raised a ticket in our issue tracking system. I've had my head down for the last couple of days coding so haven't checked in to it. That particular issue wouldn't have corrected over night but would have been picked up as soon as they tried to make a repayment. I've also created a ticket to make sure that the issue, which is a simple function call to assign dates to the repayments at point of draw down, is fixed for future loan payouts. So when we spot this kinda problem again we contact/PM Riddles or Stephen? (ie Admin) mikes1531 the date just moves along to what ever todays date is...
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Post by Colin on Nov 13, 2014 10:00:05 GMT
I think this is new, apologies if not Dashboard Manual Loans sectionOn repayment switch I chose withdraw paymenst and interest, but it doesnt work Can you clarify what aspect is not working? Does it not withdraw as expected or does it not update the "On Repayment" setting in the first place? Thanks.
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Post by Colin on Nov 13, 2014 10:01:32 GMT
Noted. Will make sure it's added. Thanks for letting me know. , ditto for the Browse Loans > Repaid page. Also, while on the Your Loans > Repaid page, you may want to adjust the font for the loan names - it's currently inconsistent with the font for the loan names on all the other pages. And, on the the Browse Loans page, the "All Loans" tab still doesn't include Repaid Loans or Upcoming Loans - suggest you either change this tab label to "All Live Loans" or (my preference) include the Repaid Loans and Upcoming Loans in the "All Loans" and add another tab for "All Live Loans". Think this issue has been flagged previously so it may already be on your to-do list. Thanks Jack The Repaid page should now be consistent with the other loans list. I like the idea of "All Live Loans" and will run it pas the team. Thanks for the feedback.
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niceguy37
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Post by niceguy37 on Nov 13, 2014 10:21:38 GMT
Colin, ditto for the Browse Loans > Repaid page. Also, while on the Your Loans > Repaid page, you may want to adjust the font for the loan names - it's currently inconsistent with the font for the loan names on all the other pages. And, on the the Browse Loans page, the "All Loans" tab still doesn't include Repaid Loans or Upcoming Loans - suggest you either change this tab label to "All Live Loans" or (my preference) include the Repaid Loans and Upcoming Loans in the "All Loans" and add another tab for "All Live Loans". Think this issue has been flagged previously so it may already be on your to-do list. Thanks Jack The Repaid page should now be consistent with the other loans list. I like the idea of "All Live Loans" and will run it pas the team. Thanks for the feedback. Or you could simply call them "Current" to save tab heading space. I think it would also be useful to have a tab or filter for "Overdue". This would be useful for monitoring our portfolio.
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