tonyr
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Post by tonyr on Mar 12, 2015 13:49:15 GMT
I assume there is at least one more like this. Sorry tonyr I wasn't correcting you. I was providing a suggestion for your assumption (in addition to the loan you mentioned). (Both loans now showing correctly for me.) No worries, it's a hectic day at work and it seemed like the sort of mistake I could have made...
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ianj
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Post by ianj on Mar 14, 2015 17:12:08 GMT
Is anyone else as irritated as I am that, while interest on Loan #123 has been paid early in error, accrued interest on Loan #130 has not been been paid when due. As I read it, both loans had interest retained by AC. I recall that the #130 scenario has occurred previously (haven't yet located relevant post), and was, if my memory's correct, attributed to a 'system design' problem that did not allow the last interest payment to be made to lenders without the corresponding capital repayment. Maybe chris might enlighten us as to why this 'system feature' is yet to be modified, and whether there are plans to put smiles on our faces bypassing the current restrictions! Edit: Would an early repayment on #130 have resolved the issue?
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Post by chris on Mar 14, 2015 17:45:38 GMT
Is anyone else as irritated as I am that, while interest on Loan #123 has been paid early in error, accrued interest on Loan #130 has not been been paid when due. As I read it, both loans had interest retained by AC. I recall that the #130 scenario has occurred previously (haven't yet located relevant post), and was, if my memory's correct, attributed to a 'system design' problem that did not allow the last interest payment to be made to lenders without the corresponding capital repayment. Maybe chris might enlighten us as to why this 'system feature' is yet to be modified, and whether there are plans to put smiles on our faces bypassing the current restrictions! Edit: Would an early repayment on #130 have resolved the issue? There's no system design problem beyond a need to make it more obvious to operators that they are about to make an early payment with a "are you sure you're sure?" dialog box. All repayments are currently handled manually so it is up to the website admin team to make the correct payments at the correct times when funds are received with the system providing guidance as to what is due. We're making good progress with the bank now with automated bank access which will then allow me to process all loan repayments automatically, including those where interest is retained. This will be my main focus after the basic automation is in place for lender accounts.
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ilmoro
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'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
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Post by ilmoro on Mar 14, 2015 17:49:04 GMT
Is anyone else as irritated as I am that, while interest on Loan #123 has b paid early in error, accrued interest on Loan #130 has not been been paid when due. As I read it, both loans had interest retained by AC. I recall that the #130 scenario has occurred previously (haven't yet located relevant post), and was, if my memory's correct, attributed to a 'system design' problem that did not allow the last interest payment to be made to lenders without the corresponding capital repayment. Maybe chris might enlighten us as to why this 'system feature' is yet to be modified, and whether there are plans to put smiles on our faces bypassing the current restrictions! Edit: Would an early repayment on #130 have resolved the issue? Seems to be all related to the change from the old to new client accounts not the system. Same issue with Cov Comm last week. The frustrating thing is that noone foresaw circustances like this arising and thought to move the money to the correct account months ago #123 seems to be a borrower issue but its surprising that the system cant handle it. One thing that I thought that the new system was designed to cope with was the need to adapt to changing circumstances on loans yet we have several loans that have gone into default yet display interest rates are out of date or zero. Edit: crossed with Chris, got distracted by England screwing up a sporting event again
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Post by chris on Mar 14, 2015 18:18:03 GMT
Seems to be all related to the change from the old to new client accounts not the system. Same issue with Cov Comm last week. The frustrating thing is that noone foresaw circustances like this arising and thought to move the money to the correct account months ago #123 seems to be a borrower issue but its surprising that the system cant handle it. One thing that I thought that the new system was designed to cope with was the need to adapt to changing circumstances on loans yet we have several loans that have gone into default yet display interest rates are out of date or zero. Edit: crossed with Chris, got distracted by England screwing up a sporting event again Client money rules prevent us prematurely moving money around, it has to be moved as it is allocated to lender accounts. Reversing the transactions paid early isn't a problem with the new system, it's a problem with some lenders having already reinvested that money. Do we start seizing and selling loan units, leave things in a half way state with some money reclaimed some money still in lender's hands, force lenders to transfer new funds in to cover their purchases, etc. There's no elegant way of solving the issue, at least that I can think of. Default interest is easy to apply within the system, the loan model is fully flexible in that regard, but it requires a manual intervention. For example if a loan is repaid 1 day late then we're not going to go back and chase the borrower for that one day of default interest. Technically someone buying into that loan on that day would earn 0% interest on their investment, so the system reflects that. Once an admin decides that a loan has defaulted beyond any grace period and default interest applies then they can reflect that within the system and it's retrospectively calculated from the date the loan entered default. Perhaps one day we'll have rules that are set in stone on this (from an IT perspective) but for now it remains at the admin team's discretion and therefore requires manual input.
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ianj
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Post by ianj on Mar 14, 2015 18:30:55 GMT
Is anyone else as irritated as I am that, while interest on Loan #123 has been paid early in error, accrued interest on Loan #130 has not been been paid when due. As I read it, both loans had interest retained by AC. I recall that the #130 scenario has occurred previously (haven't yet located relevant post), and was, if my memory's correct, attributed to a 'system design' problem that did not allow the last interest payment to be made to lenders without the corresponding capital repayment. Maybe chris might enlighten us as to why this 'system feature' is yet to be modified, and whether there are plans to put smiles on our faces bypassing the current restrictions! Edit: Would an early repayment on #130 have resolved the issue? There's no system design problem beyond a need to make it more obvious to operators that they are about to make an early payment with a "are you sure you're sure?" dialog box. All repayments are currently handled manually so it is up to the website admin team to make the correct payments at the correct times when funds are received with the system providing guidance as to what is due. We're making good progress with the bank now with automated bank access which will then allow me to process all loan repayments automatically, including those where interest is retained. This will be my main focus after the basic automation is in place for lender accounts. My problem is not with an early repayment ('Bank error in your favour' a la Monopoly) but with the fact that there appears to be no way (with loans in similar situation to #130) for valid payments of money already held to be credited to lenders when due. Are you saying that progress with 'automated bank access' will allow AC to eliminate this problem?
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Post by chris on Mar 14, 2015 18:33:57 GMT
There's no system design problem beyond a need to make it more obvious to operators that they are about to make an early payment with a "are you sure you're sure?" dialog box. All repayments are currently handled manually so it is up to the website admin team to make the correct payments at the correct times when funds are received with the system providing guidance as to what is due. We're making good progress with the bank now with automated bank access which will then allow me to process all loan repayments automatically, including those where interest is retained. This will be my main focus after the basic automation is in place for lender accounts. My problem is not with an early repayment ('Bank error in your favour' a la Monopoly) but with the fact that there appears to be no way (with loans in similar situation to #130) for valid payments of money already held to be credited to lenders when due. Are you saying that progress with 'automated bank access' will allow AC to eliminate this problem? Ultimately yes. Once I have automated access to the bank account then I can full manage the flow of cash and automate repayments. This will happen in stages - first we'll sort out lender deposits so they are credited within the system within 1 hour; then we'll move on to payments out of the system; then I'll focus on automating borrower repayments and the ancillary controls and process that would need to surround that; then I can look at automating movements of cash between our own bank accounts to allow for automatic processing of payments where we hold funds in reserve. So it's not going to be a quick fix but it will happen and has a large benefit to the business to automate, giving it a good chance of being prioritised.
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sl75
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Post by sl75 on Mar 14, 2015 20:43:30 GMT
Reversing the transactions paid early isn't a problem with the new system, it's a problem with some lenders having already reinvested that money. Do we start seizing and selling loan units, leave things in a half way state with some money reclaimed some money still in lender's hands, force lenders to transfer new funds in to cover their purchases, etc. There's no elegant way of solving the issue, at least that I can think of. For any lender who doesn't have an adequate balance to cover the reversal of the transaction, provide a "temporary loan" from AC's own funds simultaneous with the reversal of the transaction. The "temporary loan" could either be made explicitly visible to end users (as I think has occurred with previous "temporary loan"s for example to allow balances to be rolled over from one loan to another), or could simply be implicit whenever the front-end systems are showing a negative balance on a lender account. i.e. AC themselves would need to deposit sufficient funds to cover the transactions they need to reverse and which are not at that moment backed by the lenders' own funds.
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mikes1531
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Post by mikes1531 on Mar 14, 2015 21:34:12 GMT
Is anyone else as irritated as I am that, while interest on Loan #123 has been paid early in error, accrued interest on Loan #130 has not been been paid when due. As I read it, both loans had interest retained by AC. All repayments are currently handled manually so it is up to the website admin team to make the correct payments at the correct times when funds are received with the system providing guidance as to what is due. chris: Are you saying, then, that inasmuch as the money to pay the £27,187.50 interest payment due on 13/Mar was retained by AC at the time Loan #130 was extended, the reason for this payment not being credited to lenders' accounts on the day it was due is operator/admin error? If so, can you please ask the appropriate person to make sure that this payment is made on Monday? Thanks.
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Post by bracknellboy on Mar 15, 2015 8:47:22 GMT
Edit: crossed with Chris, got distracted by England screwing up a sporting event again ilmoro: Have some sympathy: Lancaster has not had 'enough time' with his players in the run up to the game. It takes quite a while to acclimatise an intnerational rugby player in to passing the ball backwards rather than forward
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ilmoro
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'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
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Post by ilmoro on Mar 16, 2015 17:56:02 GMT
Mysterious G**** Th*****n located & interest now paid on #130
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mikeb
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Post by mikeb on Mar 17, 2015 9:32:06 GMT
chris -- I have no holding in Angelesey any more, but am due interest from this loan. Today, accrued interest went DOWN for this loan. Is there any legitimate reason for this? Are AC still feeding through manual adjustments and "rounding errors" corrections? This is not the first time accrued interest has gone down on a loan. Additionally loans are still failing to update accrued interest all over the place, now anything up to 4 days behind reality. Has been for a while now. I've tried reporting these account/website problems to Mark Wardrop, as requested by andrewholgate on here, and have been since the start of December last year, but am getting absolutely nowhere in terms of concrete answers.
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Post by chris on Mar 17, 2015 9:58:22 GMT
chris -- I have no holding in Angelesey any more, but am due interest from this loan. Today, accrued interest went DOWN for this loan. Is there any legitimate reason for this? Are AC still feeding through manual adjustments and "rounding errors" corrections? This is not the first time accrued interest has gone down on a loan. Additionally loans are still failing to update accrued interest all over the place, now anything up to 4 days behind reality. Has been for a while now. I've tried reporting these account/website problems to Mark Wardrop, as requested by andrewholgate on here, and have been since the start of December last year, but am getting absolutely nowhere in terms of concrete answers. I've forced a recalculation of accrued interest on all loans. Can you verify if the accrued interest figure on that loan is as you would expect? I don't have a valid reason for it decreasing unless it was either previously over reporting or you were mistaken? Hate to suggest the latter but need to clear it off. I've also had an idea that will elegantly solve the accrued interest problem without needing to make extensive changes elsewhere so I can get it implemented today. The main reason we hadn't been able to fix the issue thus far was because our long term plan involved restructuring the way the accrued interest was stored which had a lot of knock on effects throughout the rest of the code base. Whilst the change itself was relatively simple it was that knock on effect that made it impractical to tackle. I've just had an idea that lets me side step that problem to buy us as much time as we need.
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ilmoro
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'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
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Post by ilmoro on Mar 17, 2015 10:26:20 GMT
Deleted - total idiot- havent held this loan for as long as I thought
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Post by Come_on_Grandad on Mar 17, 2015 10:51:11 GMT
Mine would appear to be way out. 20/7 - 16/3 =240days @18% £100@18% =£18 *240/365 =£11.8356 accrued. Currently showing £8.71 Hopefully someone will now point out a huge error in my calcs, otherwise Im out by about 25% Edit: Dare I mention that my (soon to be discredited calcs) still make Ippy accrued to include a month more than it should, nope, thought not <deleted while I think again>
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