|
|
Post by davee39 on Nov 20, 2014 9:28:58 GMT
Logged on FC @ 09.00 to find my balance down by £20 & repayments run complete. 10 mins later its down another £20, so 2 'trapped bids'. While a few seconds delay in reconciliation is understandable during Hectic bidding, this performance is not, and makes me wonder whether FC is worth continuing with.
|
|
TFTO
Member of DD Central
Posts: 143 
Likes: 71
|
Post by TFTO on Nov 20, 2014 9:41:26 GMT
My FC total is down considerably due to any failed bids from this morning not being released back into my available cash.
|
|
|
|
Post by davee39 on Nov 20, 2014 9:48:12 GMT
Looks like a consequence of this mornings 'improvements'. Another failed bid has entered the lost realm of FC software development hell!!!
|
|
|
|
Post by GSV3MIaC on Nov 20, 2014 9:56:39 GMT
Yep 100% trapping as far as I can see. Several thousand gone missing so far, balance now fourpence. 8<. Fc emailed.
|
|
|
|
Post by davee39 on Nov 20, 2014 9:59:19 GMT
Rapid reply from FC confirming this to be a feature of this mornings maintenance. It is time the entire Tech Team was replaced!!!!!!!
|
|
|
|
Post by bonfemme on Nov 20, 2014 9:59:52 GMT
Looks like a consequence of this mornings 'improvements'. Another failed bid has entered the lost realm of FC software development hell!!! Yes, I'm down £600 so couldn't bid on 8889. Though didn't really matter as in the dying seconds the tall one went in with the usual £960 bids and took out nearly £26,000 of the £106,000 auction.
|
|
fasty
Member of DD Central
Posts: 1,038
Likes: 388
|
Post by fasty on Nov 20, 2014 10:07:46 GMT
It's eaten my money too. Not happy.
Every time something is "improved", new bugs seem to be introduced.
The entire FC customer base seems to be treated like a team of beta testers.
|
|
oldgrumpy
Member of DD Central
Posts: 5,087
Likes: 3,233
|
Post by oldgrumpy on Nov 20, 2014 10:11:32 GMT
Just getting to the last minute of an A+ auction and BANG! The scheduled maintenance screen comes up. Scheduled maintenance my hairy a***! That was supposed to be this morning at 07:30. If they scheduled maintenance during scheduled auctions FC are idiots and should be sectioned, I nean scheduled into the "incompetence ward".
Are you watching all this, Samir?
|
|
|
|
Post by pepperpot on Nov 20, 2014 10:13:54 GMT
Back to maintenance mode, hopefully they'll be a bit more awake this time.
Poor choice of time to do whatever they were planning, why not do the maintenance in an evening, not just before auctions are about to end. But then again, that would be a sensible precaution, sorry, forgot who we're talking about for a moment there.
|
|
|
|
Post by pepperpot on Nov 20, 2014 10:21:49 GMT
They've now plugged the wotsit into the doodar, and my total is now back.
|
|
min
Member of DD Central
Posts: 615
Likes: 182
|
Post by min on Nov 20, 2014 10:57:36 GMT
I had assumed that this morning's maintenance outage was when they unplugged the computer and moved it so they could look down the back of the sofa for trapped/lost bids. Probably dropped a few more down there so had to unplug the computer a second time to retrieve them.
|
|
|
|
Post by GSV3MIaC on Nov 20, 2014 11:16:54 GMT
I guess web programmers are in such short supply they have to make do. Maybe they can hire that 5 year old who just passed (according to the daily mail) the Microsoft qualified professional exam?? Really it's awful .. But I suspect Samir neither understands nor cares (nor reads this forum).
|
|
blender
Member of DD Central
Posts: 5,719
Likes: 4,272
|
Post by blender on Nov 20, 2014 11:53:48 GMT
It's right to be very cross about this, but I think unfair to assume that the problem lies with the individuals who do the work. Do they have sufficient staff to do the work properly, do they have sufficient time allowed for development and testing, do they have the facilities to test new software before it is installed on the live system? You can bet that the staff will be telling the management what they need to do the job properly, and the decisions on the compromise between resources allocated and system performance are made by management. Even if the staff as individuals are not up to the task (which we cannot know and which I believe is most unlikely) then that is still a management issues to resolve. It's like blaming the checkout person for the price of supermarket goods or the shelf stacker for lack of products. They just happen to be in the front line. There is a director responsible.
I have not bid anything today, but for the last few days my account has not reconciled as it always has before. That is my capital (the net of deposits and withdrawals) does not equal my FC total less net earnings. It was OK before and after the change to exclude accrued interest from the total. So FC have mishandled one or more transactions to give an error around £25. I suspect this is a long-standing problem which has just hit me. I will give FC some time for their internal reconciliation processes to find and correct (joke). Surely it is unacceptable for a financial services regulated system to be knowingly left in this state for years without it being corrected?
|
|
|
|
Post by batchoy on Nov 20, 2014 12:57:16 GMT
Hopefully FC et al are busy taking stock and rethinking their IT strategies given the fine that was handed out to RBS over their IT failure.
|
|
|
|
Post by GSV3MIaC on Nov 20, 2014 14:07:51 GMT
It's right to be very cross about this, but I think unfair to assume that the problem lies with the individuals who do the work. Do they have sufficient staff to do the work properly, do they have sufficient time allowed for development and testing, do they have the facilities to test new software before it is installed on the live system? You can bet that the staff will be telling the management what they need to do the job properly, and the decisions on the compromise between resources allocated and system performance are made by management. Even if the staff as individuals are not up to the task (which we cannot know and which I believe is most unlikely) then that is still a management issues to resolve. It's like blaming the checkout person for the price of supermarket goods or the shelf stacker for lack of products. They just happen to be in the front line. There is a director responsible. I have not bid anything today, but for the last few days my account has not reconciled as it always has before. That is my capital (the net of deposits and withdrawals) does not equal my FC total less net earnings. It was OK before and after the change to exclude accrued interest from the total. So FC have mishandled one or more transactions to give an error around £25. I suspect this is a long-standing problem which has just hit me. I will give FC some time for their internal reconciliation processes to find and correct (joke). Surely it is unacceptable for a financial services regulated system to be knowingly left in this state for years without it being corrected? Long long ago, when I used to do that a) my name was in the code, b) I didn't release it until I was happy, c) if the management didn't like it, there were other jobs to go to, thanks. Yes, we all screw up sometimes, but FC just staggers from one screw up to the next, while sending out their PR staff to take the flack (I used to talk to the users directly .. 'this is what we think the problem is .. this is what we are going to do .. this is what we did .. this is what happened, do y'all agree'). Easier with fewer customers, but harder back then because we didn't have the neat communications tools to reach everyone fast.
|
|
