adrianc
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Post by adrianc on Apr 6, 2017 18:14:22 GMT
Internal discussions continue. The website is designed to work in one way, with monitoring events and credit events triggering market suspensions and with buy / sell instructions being set to react to those events to either suspend themselves or continue operating. The risk side of the business believes that is too easy for lenders to make a mistake and buy into a loan they didn't want to hence having a tendency to manually pause all instructions as a matter of routine. Either the website needs to change to reflect that procedure or the procedure needs updating to match the website or a middle ground is found. That's going to take a little while to resolve but is being actively debated across the business and any development work required will then be scheduled. TBH, all it really needs is some kind of flag in the various loan views, to show that the instruction's paused.
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SteveT
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Post by SteveT on Apr 7, 2017 6:52:45 GMT
Rather than having paused instructions disappear, as now, any pause should change the colour in the "Your Instructions" column from green (Buying £100) / red (Selling £100) to orange (Buying £100 / Selling £100).
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dermot
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Post by dermot on Apr 20, 2017 16:52:31 GMT
Once upon a long time ago, andrewholgate and/or chris I asked about reinvestment options to be extended so that returned capital and interest could be directed to an account other than that from which it originated. I would quite like, for instance, to reinvest returned funds from MLIA into GBBA or 30Day. At the moment, I have to log on quite frequently to do this manually. As I recall, Assetz expressed interest in providing this facility - any progress? |
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Post by chris on Apr 20, 2017 18:24:09 GMT
Still on the to do list, but not currently a priority. Despite the increase in team size we still have a huge amount of work we want to get through. On the plus side there are now resources dedicated to the website so that internal systems don't eat up all our development time.
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tarq
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Post by tarq on Apr 29, 2017 10:48:34 GMT
I don't know whether this has been mentioned before.
It would be nice to be able to put 'all' in the sell box.
Instead of entering the amount you think you have, only to find there is a fraction of pence remaining unsold.
This then seems to hang around and can't be removed from the 'my loan list'.
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SteveT
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Post by SteveT on Apr 29, 2017 10:50:25 GMT
I don't know whether this has been mentioned before. It would be nice to be able to put ' all' in the sell box. Instead of entering the amount you think you have, only to find there is a fraction of pence remaining unsold. This then seems to hang around and can't be removed from the 'my loan list'. All you need do is set the Sell target at least 1p more than your holding (eg. "Sell £100.01" if you hold £100 plus micropence)
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warn
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Post by warn on Apr 29, 2017 16:59:42 GMT
I don't know whether this has been mentioned before. It would be nice to be able to put ' all' in the sell box. Instead of entering the amount you think you have, only to find there is a fraction of pence remaining unsold. This then seems to hang around and can't be removed from the 'my loan list'. All you need do is set the Sell target at least 1p more than your holding (eg. "Sell £100.01" if you hold £100 plus micropence) Just to add, this will then leave you with a holding of 0.00 and an outstanding sell order of <0.01, the which you can then delete. Slightly tiresome, but livable with. I rather fancy there's an ABC list of round tuits for chris to get: A - Andrew wants B - Bugs C - Customers would like Almost certainly these are addressed in alphabetical order, so tarq's suggestion, while admirable, should not encourage breath-holding.
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Post by chris on Apr 29, 2017 17:16:31 GMT
All you need do is set the Sell target at least 1p more than your holding (eg. "Sell £100.01" if you hold £100 plus micropence) Just to add, this will then leave you with a holding of 0.00 and an outstanding sell order of <0.01, the which you can then delete. Slightly tiresome, but livable with. I rather fancy there's an ABC list of round tuits for chris to get: A - Andrew wants B - Bugs C - Customers would like Almost certainly these are addressed in alphabetical order, so tarq 's suggestion, while admirable, should not encourage breath-holding. A) actually expands to include Stuart, the other directors, 70+ staff wanting stuff in our internal CRM / administration systems, etc. We do have dedicated resource on the website now who are working through a backlog of marketing work but there'll be a renewed effort to bring updates to the site throughout the year. I wouldn't encourage breath-holding just yet though.
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happy
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Post by happy on May 11, 2017 6:14:11 GMT
I'm looking at the loan book page (not just mine). Many of the loans have my instructions noted in the column for sell or buy. On many occasions AC pause or otherwise disable our instructions, usually for good reason. This does not always mean a permanent freeze on trading. When trading does resume after a few days (weeks), instructions are not reinstated automatically.There is NOTHING on the loans page to indicate that any of the instructions are paused. I have asked time and time again for a marker to be put by each instruction on this page to indicate that an instruction is disabled and I have had no response whatever. The only way I can find out is to manually go onto every loan page separately at moderately frequent intervals to ascertain whether my instructions are being applied. On several occasions I have found my instructions disabled and I didn't know anything about it. Please chris , when will something be done to improve the website in this way? Happy Days oldgrumpy ...........In case you have not seen this yet the loan page now shows paused instruction in an orange(ish) colour. You can't get them to sort to top/bottom of list like active buy/sell instructions so you will need to scan through all your invested loans to see them but this is a big improvement. Thanks for your efforts in getting this raised within AC. Edit: Oh and thanks chris, useful improvement
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SteveT
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Post by SteveT on May 11, 2017 6:43:02 GMT
At last! A big improvement.
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niceguy37
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Post by niceguy37 on May 11, 2017 8:31:25 GMT
chris would it be possible to have the account balance after each transaction on the statement, please? This would make the statement more readable, as you could see the effect on the account.
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Post by chris on May 11, 2017 8:47:57 GMT
chris would it be possible to have the account balance after each transaction on the statement, please? This would make the statement more readable, as you could see the effect on the account. Unfortunately not, due to a mostly legacy feature. Not all transactions are settled immediately, for example when a bid was placed the funds were reserved rather than moved to the borrower's account immediately in much the same way as you can have reservations against your debit / credit card. This feature is still used for bank withdrawals, amongst a handful of other places, where the funds are reserved until such time as the withdrawal is either approved and processed or rejected. We once tried to change the format of the statement to exclude those unsettled transactions, as technically the funds haven't moved yet and this is how banks deal with reservation funds, but this drew a lot of complaints from lenders. If we remove them then we can show the settled balance after each transaction. If they remain on the statement then we cannot as otherwise we have to update all the balances when they're settled which leads to the balances changing if we count them before then. We cannot switch to using the created date because that doesn't work with things like bids when they're rejected, as you'll then have the same issue with balances changing. The other solution is to do away with fund reservations and have two transactions that physically move funds to and from the account, but that's a huge amount of work to update all the money flows wherever reservations are used so it's not likely any time soon even if we decided it'd be nice to do. The most likely scenario is no change, but I may pick a fight with (some) lenders at some point and remove reservation transactions from the statement and include them in some other way - either always at the top of the statement or on a separate statement.
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niceguy37
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Post by niceguy37 on May 11, 2017 8:53:06 GMT
Thanks for the reply Chris.
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oldgrumpy
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Post by oldgrumpy on May 11, 2017 16:59:11 GMT
I'm looking at the loan book page (not just mine). Many of the loans have my instructions noted in the column for sell or buy. On many occasions AC pause or otherwise disable our instructions, usually for good reason. This does not always mean a permanent freeze on trading. When trading does resume after a few days (weeks), instructions are not reinstated automatically.There is NOTHING on the loans page to indicate that any of the instructions are paused. I have asked time and time again for a marker to be put by each instruction on this page to indicate that an instruction is disabled and I have had no response whatever. The only way I can find out is to manually go onto every loan page separately at moderately frequent intervals to ascertain whether my instructions are being applied. On several occasions I have found my instructions disabled and I didn't know anything about it. Please chris , when will something be done to improve the website in this way? Happy Days oldgrumpy ...........In case you have not seen this yet the loan page now shows paused instruction in an orange(ish) colour. You can't get them to sort to top/bottom of list like active buy/sell instructions so you will need to scan through all your invested loans to see them but this is a big improvement. Thanks for your efforts in getting this raised within AC. Edit: Oh and thanks chris , useful improvement Excellent. Simple and effective. I found three switched off instructions just now which I didn't know about. They could've been like that for the next few weeks. Thank you chris 
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n
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Post by n on May 11, 2017 17:31:17 GMT
I'd just like to add my thanks chris |
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