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Post by moonraker on Oct 31, 2023 18:55:06 GMT
I think they may have tried to call me and left a vmail. But the "receptionist" (for it was she) had such appallingly unintelligible English that you could barely understand what she was saying when F2F, let alone when leaving an utterly garbled vmail of which not even the words "appointment" or "NHS" or name of the hospital were recognisable, if they were used. I confess that I was relieved when yesterday's telecon discussion (see above) and one on Friday, both lasting more than ten minutes, were with nurses with excellent English. Earlier this year I had shorter conversations with one of their colleagues who was difficult to understand. I also had weekly telephone monitoring from another hospital where I had to simplify my spoken English, on several occasions avoiding colloquialisms, so that I could be understood. (To be fair to the nurses, they did display empathy).
On another note, today I reported to my surgery ten minutes early for a blood test scheduled for 0840. Before I could sit down, a nurse whisked me into her room for the jab.
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adrianc
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Post by adrianc on Nov 1, 2023 7:49:42 GMT
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benaj
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Post by benaj on Nov 1, 2023 8:46:37 GMT
After hearing these forumites experience, it begs the question how they passsed the interview in the first place if they are not competent for the jobs.
Surely, the HR should share responsibility for hiring poorly.
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aju
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Post by aju on Nov 1, 2023 12:41:17 GMT
It's definitely bad in the Mental Health arena - especially in London. We struggle daily trying to understand and also trying to get the contacts we speak to to understand when just trying to get updates on our son who is currently having a bad time - mentally.
Sadly many many good people have left the MH area due to burnout and there is a huge struggle to get staff in that domain. Mind you the pay is not that great at the level of staff we speak to. There is a huge issue with the lack of staff in that they are so overloaded due to the lack of staff.
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michaelc
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Post by michaelc on Nov 1, 2023 13:40:00 GMT
6.5 to 7 IELTS is nothing like as good as a native speaker.
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adrianc
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Post by adrianc on Nov 1, 2023 13:56:51 GMT
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benaj
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Post by benaj on Nov 1, 2023 14:49:14 GMT
Struggling to understand, I wonder if interpreters can help. One of the family members cannot “speak” much English, but NHS has provided good service for those who struggle to communicate and understand.
TBH, even most of the staffs the family member have seen, can understand the broken English spoken and communicate back without the help of interpreters.
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michaelc
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Post by michaelc on Nov 1, 2023 14:53:26 GMT
Yes in terms of technical accuracy such as grammar, spelling and depth of vocab it may be a reasonable standard. But, I speak from experience knowing a group of level 7s as it was (or is still?) a requirement for certain types of new settlers. Its hard to "click" with such a person as you may unwittingly use a simple word in a very particular way that may not be picked up on. That could be contextual or even bordering on the use of slang. Either way it often takes 2 or 3 times to explain to that person _exactly_ what you mean whereas if you said such a thing to a native speaker they would immediately "get you". In an environment like a hospital, patients like to feel empathy and it may be harder (definably not impossible) to achieve that from someone whose first language is not english. Thinking about this a bit more, it may also be cultural too which no doubt also adds to the barrier. I'm definitely not saying we shouldn't recruit nurses/doctors from abroad but its not ideal. Not for the doner country either. And as an aside I think we train a higher calibre of doctor here due to (as has been said upthread), them wanting to keep the numbers so small thus selecting only the brightest and most studious at age 18.
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benaj
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Post by benaj on Nov 1, 2023 15:10:01 GMT
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adrianc
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Post by adrianc on Nov 1, 2023 16:44:32 GMT
I'm definitely not saying we shouldn't recruit nurses/doctors from abroad but its not ideal. No, but unless the UK government removes the artificial cap on training new medics, it's the only option. If we're going on about the poor English of others, then "donor". "Doner" is a kebab.
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michaelc
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Post by michaelc on Nov 1, 2023 17:22:30 GMT
I'm definitely not saying we shouldn't recruit nurses/doctors from abroad but its not ideal. No, but unless the UK government removes the artificial cap on training new medics, it's the only option. If we're going on about the poor English of others, then "donor". "Doner" is a kebab. Inadvertently illustrates a point about technical understanding vs real-world. Some level 7ers might think I was talking about some country that is famous for its kebabs..... Ok a bit contrived but its well known our own standard of english is very poor but we still need and do communicate with precision.
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ozboy
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Post by ozboy on Nov 1, 2023 22:25:40 GMT
It's definitely bad in the Mental Health arena - especially in London. We struggle daily trying to understand and also trying to get the contacts we speak to to understand when just trying to get updates on our son who is currently having a bad time - mentally. Sadly many many good people have left the MH area due to burnout and there is a huge struggle to get staff in that domain. Mind you the pay is not that great at the level of staff we speak to. There is a huge issue with the lack of staff in that they are so overloaded due to the lack of staff. "There is a huge issue with the lack of staff ......." I'm not surprised, if my experience still holds true. Back in January 1978, I remember applying for my first job in London at the old "Mental Hospital" in Friern Barnet, it's now been converted to luxury flats. The interview was going swimmingly, I was keen and ready to start, until they said something like " We have to inform you that you might get attacked and hurt on the job, and if so there's no insurance or compensation" or somesuch. Of course it freaked me a bit and I skiddaddled out of there pronto. If the same conditions of employment still apply today I'm gobsmacked that anyone would want to work in the "Mental Health" arena.
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keitha
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Post by keitha on Nov 2, 2023 10:44:36 GMT
Reminds me of the time many years ago when as part of a church group we were asked to attend a "hospital" to play rounders.
when we arrived we were told to leave any money etc we had on the mini bus ..
As each of the opposition came out to bat they were ushered out of a door that was locked with an attendant stood about 3 yards away. when they fielded they each has someone stood nearby ( disconcerting you think the opposition has twice as many players).
when the game was over we were taken for tea and snacks . Suddenly an alarm went off and the opposition were shepherded away. We were also shepherded towards our bus and the driver was told to lock the bus. It turns out one of the opposition had managed to retain a bat and the alarm was because it was missing.
I found out later the opposition were all violent juveniles some of which had serious mental health issues and no idea of right and wrong,
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keitha
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Post by keitha on Nov 2, 2023 10:57:06 GMT
As I was typing my previous post the phone rang and showed up as "GP Surgery" so I answered "this is XX from yy surgery is that ZZ" yes thats me
can you confirm your date of birth dd/mm/yy
excellent i'd like to arrange for you to come in for your flu jab Oh I had that about 6 weeks ago
Where At the surgery one of the nurses did it
oh OK we don't have access to the system they are using sorry to have wasted your time
in a nutshell that's one of the problems the NHS has, far to many discrete systems that can't interconnect
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adrianc
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Post by adrianc on Nov 2, 2023 12:39:51 GMT
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