michaelc
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Say No To T.D.S.
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Post by michaelc on May 19, 2023 14:43:22 GMT
There's been chatbots doing first-cut customer service for years.But, when it comes to the kind of low-end first-rung customer service that could be replaced by "smarter" chatbots, aren't most of those jobs (including BT) already offshored to script-driven call centres in the subcontinent...? Indeed but they are hardly chatgpt quality.
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Post by crabbyoldgit on May 19, 2023 15:01:57 GMT
Yes sadly not chat box quality ,but that's not their fault. No technical training required just read the screen tell the customer to do what the screen says, do not deviate. Friend of mine got a job to fill in in this role between jobs,but had extensive background. Just got in trouble for not following the screen, gave up and did has he was told. Sometimes knew the problem and could have advised solution in minutes but ground on with the process, often leaving the problem unresolved because the screen did not provide the correct solution. Skilled people cost more , training costs more, the system is ment to cost less and cannot be seen to fail at any cost
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aju
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Post by aju on May 19, 2023 15:48:19 GMT
BT to cut 55,000 jobs with a fifth replaced with AI
Hopefully my BT.A shares will go up then ........ Here here, I second that .... I must check what my BT shares are going to give me this period. I hate paying tax on dividends even more so now they are reducing the tax free amounts.
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aju
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Post by aju on May 19, 2023 15:56:23 GMT
Yes sadly not chat box quality ,but that's not their fault. No technical training required just read the screen tell the customer to do what the screen says, do not deviate. Friend of mine got a job to fill in in this role between jobs,but had extensive background. Just got in trouble for not following the screen, gave up and did has he was told. Sometimes knew the problem and could have advised solution in minutes but ground on with the process, often leaving the problem unresolved because the screen did not provide the correct solution. Skilled people cost more , training costs more, the system is ment to cost less and cannot be seen to fail at any cost Yes it is sad that they use these scripted lists etc. Mind you most savvy people know that the systems register when you have tried 3 or 4 times to get through. For a long time now I've always used the best method of controlling where you get through to. Just keep getting cut off - most systems usually monitor the number of cut off attempts and poke one through to UK call centres as a last resort. Well BT still do - I think! Mind you things may changed in recent 2/3 years now that one cannot even get through to the front ends. The cut off attempt do still register even if no one answers - again they used to perhaps they are getting more savvy to these things.
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Post by martin44 on May 19, 2023 18:39:57 GMT
Yes sadly not chat box quality ,but that's not their fault. No technical training required just read the screen tell the customer to do what the screen says, do not deviate. Friend of mine got a job to fill in in this role between jobs,but had extensive background. Just got in trouble for not following the screen, gave up and did has he was told. Sometimes knew the problem and could have advised solution in minutes but ground on with the process, often leaving the problem unresolved because the screen did not provide the correct solution. Skilled people cost more , training costs more, the system is ment to cost less and cannot be seen to fail at any cost The only positive i see from a chat box is that at least you can read exactly what is being said/proposed... now take a live person to person chat... i recently switched my sky q to sky stream.. got to talk to a real person from scotland.. being from yorkshire, ive no idea what the heck was said... but it all worked out fine.
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Post by martin44 on May 31, 2023 21:13:15 GMT
i had my first encounter today with chatgpt... ask it simple straight forward questions, and it it surprisingly honest, on a number of subjects... i did question the bot previous , with the same questions, minus the "please answer yes or no" and got a whole load of guff about peoples feelings and gender and respect and how we should view the world..... but i was more than content to deal with the bot directly. proper refreshing.  |
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adrianc
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Post by adrianc on Jun 1, 2023 8:33:06 GMT
i had my first encounter today with chatgpt... ask it simple straight forward questions, and it it surprisingly honest, on a number of subjects... i did question the bot previous , with the same questions, minus the "please answer yes or no" and got a whole load of guff about peoples feelings and gender and respect and how we should view the world..... but i was more than content to deal with the bot directly. proper refreshing. View AttachmentHave you stopped beating your wife yet? Please answer yes or no.
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keitha
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2024, hopefully the year I get out of P2P
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Post by keitha on Jun 1, 2023 12:51:51 GMT
as opposed to dumb humans.
My partner has had her phone switched from PSTN to via the Router this week.
yesterday she spotted all her recordings were missing from the Virgin box, so she rang to get help.
CS advisor tells her to reboot router, she explains it will disconnect call and he says no landline telephones still work if Router off.
So she turns router off and guess what, it disconnected the call, just as she had anticipated.
I do think they need to give everyone particularly the elderly a small UPS to keep the router up in the event of a power failure.
oh and as an aside Virgin have tried to charge her for the converter to plug phone into the router, that's cheeky they want us to B) do the work of reconnecting and B) pay for it
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Post by martin44 on Jun 2, 2023 19:31:23 GMT
i had my first encounter today with chatgpt... ask it simple straight forward questions, and it it surprisingly honest, on a number of subjects... i did question the bot previous , with the same questions, minus the "please answer yes or no" and got a whole load of guff about peoples feelings and gender and respect and how we should view the world..... but i was more than content to deal with the bot directly. proper refreshing. View AttachmentHave you stopped beating your wife yet? Please answer yes or no. no
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littleoldlady
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Running down all platforms due to age
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Post by littleoldlady on Jun 3, 2023 7:25:05 GMT
Have you stopped beating your wife yet? Please answer yes or no. no You beast!
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Post by martin44 on Jun 5, 2023 19:56:34 GMT
thankyou.. my wife told me to reply that to you.
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Post by martin44 on Jun 6, 2023 20:05:34 GMT
wow "AI will have the intelligence to create weapons that will kill many humans within 2 years" That was a headline on the newsreels this morning.. worrying?
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littleoldlady
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Post by littleoldlady on Jun 7, 2023 7:53:13 GMT
wow "AI will have the intelligence to create weapons that will kill many humans within 2 years" That was a headline on the newsreels this morning.. worrying? Yes it get's more like the millennium bug every day. I would not worry.
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adrianc
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Post by adrianc on Jun 7, 2023 12:26:41 GMT
wow "AI will have the intelligence to create weapons that will kill many humans within 2 years" That was a headline on the newsreels this morning.. worrying? Yes it get's more like the millennium bug every day. I would not worry. That really would have been a huge problem without the massive amount of time and effort expended on preventing it. We won that one - and that's why it now gets downplayed so much.
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Post by martin44 on Jun 8, 2023 20:18:06 GMT
wow "AI will have the intelligence to create weapons that will kill many humans within 2 years" That was a headline on the newsreels this morning.. worrying? Yes it get's more like the millennium bug every day. I would not worry. When Elon Musk, Sam Altman, CEO of ChatGPT maker OpenAI, have concerns.. I START TO WORRY.
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