blender
Member of DD Central
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Post by blender on Jul 13, 2017 21:37:31 GMT
Maybe they are only losing the investors they do not want - the pesky ones who ask questions.
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Post by yorkshireman on Jul 14, 2017 11:20:19 GMT
I have tried many times today to use the website 'Contact Us' form, but each time I try to send the message I get the 'Oops something's wrong' response. Has FC closed the contact facility in addition to the Blog?
After experiencing the same problem on 13 July it crossed my mind that they might have closed the contact facility although I doubt even FC could be so stupid, could they? 
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Post by GSV3MIaC on Jul 14, 2017 13:00:13 GMT
Well I just had a reply to a 'contact us' query which I submitted weeks or months ago, and then a follow-up asking me how they did (which I ignored, since they know perfectly well what I think of how they did). I surmise that their whole ticket/contact system has just been subjected to an upgrade by the folks who more normally work on the actual loan platform.
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johns
Posts: 35 
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Post by johns on Jul 15, 2017 11:34:24 GMT
Well I just had a reply to a 'contact us' query which I submitted weeks or months ago, and then a follow-up asking me how they did (which I ignored, since they know perfectly well what I think of how they did). I surmise that their whole ticket/contact system has just been subjected to an upgrade by the folks who more normally work on the actual loan platform. Encouraged by your post, but then disappointed to note that still cannot post my query as of 2 minutes ago.
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markr
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Post by markr on Jul 17, 2017 17:24:41 GMT
39561 has now been re-instated as a C band loan. I've taken the opportunity to offload some(*) and interestingly, on the "loan parts sold" page, it still appears as a D.
(*) I bought a load from panicking investors trying to dump them when they realised the mistake, in the hope that it would have the rate increased but remain a D.
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nick
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Post by nick on Jul 24, 2017 17:36:57 GMT
39561 has now been re-instated as a C band loan. I've taken the opportunity to offload some(*) and interestingly, on the "loan parts sold" page, it still appears as a D. (*) I bought a load from panicking investors trying to dump them when they realised the mistake, in the hope that it would have the rate increased but remain a D. If you are selling, FC will compensate you their sale's fee if you complain about the original mis-listing.
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Post by transo on Aug 7, 2017 7:27:00 GMT
Has anyone else noticed problems viewing loans linked to loans they hold?
I used to be able to see loans linked to ones I hold (or held), but now it seems very hit and miss (more miss) whether I can or not. This makes it very difficult to see what's going on with companies I'm exposed to.
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Post by longjohn on Aug 7, 2017 14:10:36 GMT
Has anyone else noticed problems viewing loans linked to loans they hold? I used to be able to see loans linked to ones I hold (or held), but now it seems very hit and miss (more miss) whether I can or not. This makes it very difficult to see what's going on with companies I'm exposed to. The linked loans you cannot see are Whole Loans. Why FC have blocked them I really don't know. It's a bit daft putting in a link saying "look here" and then preventing it from actually working but that's FC for you. J
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Post by grahamreeds on Aug 7, 2017 18:40:32 GMT
I noticed earlier that you can't view historical loans in the financial tab anymore. I contacted FC and they are investigating a fix.
Instead of fixing it, roll back the changes. You would of thought that something like a link not working would of been caught by automated testing.
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Post by grahamreeds on Aug 17, 2017 13:39:13 GMT
"Because the payment agreed the borrower proposed recently has not materialised when has reached out to the borrower this week to ascertain the delay. We apologise for the delay, once we have a response from the borrower we will provide investors with an update."
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blender
Member of DD Central
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Post by blender on Aug 17, 2017 13:46:40 GMT
Or in English 'We don't know what's going on'. They ought to have a special WDKWGO key for that, which trots out the waffle in a standard, comforting form, such as 'That which we expected to happen has not happened yet. We are investigating this as a matter of urgency, and when we find why it did not happen, and what is now expected to happen, we will inform investors promptly, as we consider necessary and appropriate'.
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SteveT
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Post by SteveT on Sept 24, 2017 7:00:01 GMT
Surprise surprise, the new Auto-bid system doesn't prevent bidding errors creeping in. My Dashboard currently shows I have outstanding "Orders" of £21 but lists nothing when I click on "More detail". Simultaneously my "Portfolio Total" has jumped by £21 with no corresponding transaction. You'd really think that, now FC controls all of the bidding, it would be able to avoid concurrent bid issues. I've emailed FC, as usual, to find and cancel the offending bid...
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markr
Member of DD Central
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Post by markr on Sept 28, 2017 10:47:05 GMT
I've managed to catch a loan on the old loan requests page (which you can still get to from a bookmark), a 9.6% 24 month B for just over £31k. It's sat there with just the 20% BBB allocation, presumably waiting for autobid to decide who should get some. It still looks exactly as it used to, with the borrowers "pitch", credit score and financials tabs all filled in, even though no one should ever see them. Even the Q&A tab is there, but with no way to ask a question. Sadly, although it taunted me by saying "There are currently no bids for this loan. Why not be the first?", the bid button has gone  |
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Post by lonerifle on Sept 28, 2017 12:25:44 GMT
Off the back of that discovery, I went to have a look at the loan auction that was present (not the same one) when I visited, to see how the new autobid was allocating funds. This is what I see thus far with FCViz.  |
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Post by mikeyp on Oct 6, 2017 7:04:26 GMT
Bit of an odd one...
Expansion/growth (43740) £367,500
Interest rate: 5.9% 10% [Funded]
05/10 17:30 - 17:59: £91,790@5.9%, 1076 users
05/10 18:00 - 18:29: £471,903@5.9%, 3762 users
...
06/10 06:30 - 06:59: £33,129@5.9%, 403 users
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