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Post by GSV3MIaC on Mar 21, 2015 18:30:07 GMT
Fleeing Cleverly are still moderating the **** out of the other place, I see. Whatever Goldservice had to say about proofreading will not be visible for another couple of days, and whoever attempted to post a link to the p2pindependentforum.com/thread/2281/wellesley-gurney-lending-experts-tips discussion (or start one over there) has apparently had it strangled at birth. Once more guys .. a big thanks for THIS PLACE. |
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Post by goldservice on Mar 21, 2015 19:25:59 GMT
In the other place, Goldservice was leaping to the defence of the poster mec. His modest and accurate statement of Flaky Cod's presentational qualities had attracted two comments that were almost derisory in tone. It was not full-on trolling but was certainly not the genteel behaviour of this place. Another reason to be grateful for this one. GSV - how come you can see [metadata about] my comment in the other place before I can?!
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coop
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Post by coop on Mar 21, 2015 19:41:23 GMT
GSV answers questions there more quickly and accurately than the staff  And he couldn't see your post but it says who last posted in a thread before said post has been approved and is viewable |
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Post by GSV3MIaC on Mar 21, 2015 20:50:50 GMT
The staff there usually leave poor Becky or Natasha to answer .. Oh, and Luke occasionally for property loans. 8<,
Yes .. I can't see the post (although last week I could go to a user's profile and read it from there - this week they seem to have fixed that loophole, guess I shouldn't have alerted them to it!), but the fact the post exists is shown on the newest postings list, which confuses the heck out of everyone. Why they can't recruit some more moderators, if the goal is to simply eliminate spammers, I dunno (this forum seems to manage to eliminate spam without holding everyone's posts up until office hours). I guess the goal is really to control-freak the forum content to a level that non FC employees can't be trusted to do.
Anyway, Goldservice, good for you .. Frivolous Capitalism's proof reading and checking is indeed appalling, although I guess they do have a fair old number of loans to put out each day, but many of the errors should be detectable by the system (if it wasn't busy going Oh..500!). E.g. loans where the loan amount is different on the loans list and the detail loan page, or where multiple loans to company X fail to get the cross-link put in, etc. etc. There are still ~5-10% of all loans getting cancelled for various sorts of admin errors, and it's not clear that the error rate is improving .. not clear that FC even measure it (they certainly don't publicly report it).
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blender
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Post by blender on Mar 21, 2015 21:43:23 GMT
The staff there usually leave poor Becky or Natasha to answer .. Oh, and Luke occasionally for property loans. 8<, ... Andrew, head of collections and recoveries, deserves a mention for joining the occasional battle. It will be the job of Becky and Natasha to manage and monitor the forum, to gain answers where needed and alert the relevant staff to important issues arising. Apart from the moderating delays, I think B&N do a good and professional job. If they deliberately sit back a bit and wait to allow other forum members, such as GSV, to answer questions, then that is the forum working as a forum - rather than a customer service desk. Most likely it will also be their job to keep an eye on this forum. (I was also wondering what Goldservice was going to say and look forward, in due course, to reading his support of mec - I agree).
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wysiati
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Post by wysiati on Mar 22, 2015 2:36:29 GMT
With due respect to Becky and Natasha the forum does not appear to have been the same since Jon B's apparent departure. He was there at the start and was a consistent and proactive presence on the forum from the FC side and did much chasing to procure answers / participation from the FC principals etc.
Despite being at times a vocal and very public critic of some aspects of the FC service I have to say for the sake of balance that I have not experienced the forms of censorship/censure alleged by some of the participants here.
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Post by GSV3MIaC on Mar 22, 2015 10:30:21 GMT
The FC forum did, I agree, allow us to name the crappy scrappy, (not possible here), but they do have a history of removing anything which could lead to an external website (here, for instance .. go post a link to here and see what happens to it), and of course the ultimate censorship was when they acquired, and then erased, the previous indie forum. What mostly aggravates though is the 2 day (2 weeks at xmas) moderation delay, and the studious ignoring of any question they don't want to answer (e.g. their TD recently said they were reworking autobid, and had tested the new version, or words to that effect, which prompted (sensible IMO) queries about what changes they might be planning to make .. which prompted silence.). ISTR I also asked them why they even wanted their own (broken) forum when they could use this one for free (secured if necessary like the assetz one), but answer came there none.
In my (long ago) system development days, the scenario went something like .. 'ask the customers what they want, tell them what you are going to do and why, listen, tell them what you are doing, listen, tell them what you did, and why, listen, rinse and repeat'. The FC model has not apparently changed since the (botched) initial introduction of MBRs .. the screwed up new forum (try sending a PM there, or loading an avatar, or even finding the recent posts) .. Hmm, maybe they did half a consultation/explanation on property loans, but in general they seem to prefer surprises.
Basically I don't think FC want customers (at least not ones like us), they want folks to send money (even better when it's an institution, or better yet, oneday, the IPO) and leave the rest to them (new ZOPA model).
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Post by oldnick on Mar 22, 2015 11:09:38 GMT
Think of P2X lending like surfing: not all waves are good ones, but even those that are will eventually lose the energy that we rely on to propel our investment surf board onwards. Swim back out and look for the next one, or join the hanky wearers sitting in deckchairs where the surf ends up.
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blender
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Post by blender on Mar 22, 2015 11:11:37 GMT
I have seen no wysiati posts on the FC forum, so perhaps the moderation allows wysiati to think that the posts are seen by everyone. Blender does not post there either and so blender cannot express any personal experience.
FC has matured as a business and so the their forum plays a different role - no longer so valuable in providing feedback to guide decision making, more a case of managing and containing an open discussion which occasionally produces something useful. Not so useful to us as lenders who wish to influence FC, but I think that B&N do the job which FC wish the forum to do - FC will wish its principal staff to get on with their jobs and not be distracted by a forum. I disagree about Jon, though it was a different time. The new Jon (is that David?) keeps a low profile in his communications role, while Jon, I thought, liked to be the centre of attention. The purchasing of the old indie forum (to get the URL) was badly handled, IMO. But much worse was the MBR debacle where Jon, IMO, failed to protect his CEO from un-necessary exposure and risk on the FC forum, and from consequent embarrassment (to say the least) when the policy had to be reversed. The CEO should only appear to pat people on the head and pontificate authoritatively - never be exposed to such risk.
So I think that B&N do a professional job in running the FC forum for FC - and some pretty strong criticism is tolerated - but this independent forum is a real strength.
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blender
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Post by blender on Mar 22, 2015 11:23:19 GMT
Think of P2X lending like surfing: not all waves are good ones, but even those that are will eventually lose the energy that we rely on to propel our investment surf board onwards. Swim back out and look for the next one, or join the hanky wearers sitting in deckchairs where the surf ends up. Have you been washed up on the wrong beach, oldnick? This is a thread where we complain about the FC forum.
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Post by oldnick on Mar 22, 2015 11:28:19 GMT
Typical surfer - fiercely defending his home patch.
I like to make waves as well as ride them, so I occasionally stray from my usual beach.
(I left my mod hat with my towel)
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Post by davee39 on Mar 22, 2015 12:20:59 GMT
The official forum is one of the worst designed examples I have ever seen. It also seems to have a small number of severely critical posters who have missed out on a sense of humour. There seems to be constant 'banging on' regarding certain bad loans and an overall lack of any community spirit. All credit to the official communications team who do seem to patiently try to answer these questions.
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Post by GSV3MIaC on Mar 22, 2015 13:05:09 GMT
CAN you invest in/via Floating Clowns without having a sense of humour? Seems a bit unlikely. 8>. Or, if possible, certainly bad for blood pressure.
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am
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Post by am on Mar 24, 2015 9:59:53 GMT
The official forum is one of the worst designed examples I have ever seen. It also seems to have a small number of severely critical posters who have missed out on a sense of humour. There seems to be constant 'banging on' regarding certain bad loans and an overall lack of any community spirit. All credit to the official communications team who do seem to patiently try to answer these questions. I suspect that the extended moderation delays are inimical to development of a community on that board.
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Post by GSV3MIaC on Mar 24, 2015 19:01:09 GMT
The moderation delays are one issue (but once you have posted a certain number of times they no longer apply, so active community members would not be much affected). However the board itself sux too (software wise) .. try (quickly) finding the latest posts on anything. For real horror try the search functions. PM doesn't work (by design, one assumes). I mean forum software, message boards, it's all pretty much mature technology, but Fruity Corner seem to have unearthed some version which make the 1980's usenet look like Facebook-on-steroids.
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