bugs4me
Member of DD Central
Posts: 1,845
Likes: 1,478
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Post by bugs4me on Jan 7, 2014 17:38:18 GMT
No longer showing - using Firefox - anyone else having problems?
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alison
Member of DD Central
Sanctuary!!
Posts: 356 
Likes: 99
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Post by alison on Jan 7, 2014 17:47:53 GMT
No longer showing - using Firefox - anyone else having problems? Dead for me too on Chrome. Was ok this morning.
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Post by phlitb on Jan 7, 2014 17:47:59 GMT
I've tried various browsers but it's down for me too
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mikeb
Posts: 1,072 
Likes: 472
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Post by mikeb on Jan 7, 2014 17:56:41 GMT
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mikeb
Posts: 1,072
Likes: 472
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Post by mikeb on Jan 7, 2014 18:07:15 GMT
It's catching, at first I couldn't log in here, now I can't log out, just getting some picture of a big blue bear clawing at the mainframe  I'm trapped in a twisty maze of forum postings, all alike! |
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Post by elljay on Jan 7, 2014 18:53:16 GMT
Looks like a routing / server problem: traceroute to www.fundingsecure.com (199.167.44.128)
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5 ae-15.r02.londen03.uk.bb.gin.ntt.net (129.250.3.30) 28.639 ms
6 63-218-243-57.static.pccwglobal.net (63.218.243.57) 35.363 ms
7 ge2-11.br01.ams01.pccwbtn.net (63.218.64.142) 41.147 ms
8 63-218-65-70.static.pccwglobal.net (63.218.65.70) 41.533 ms
9 *
10 * |
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Post by batchoy on Jan 7, 2014 18:55:57 GMT
Seems to have completely disappeared off of DNS  findingsecure.com won't resolve with a non-cached DNS, and the results from a cached DNS won't route. |
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Post by notaclue on Jan 7, 2014 19:34:48 GMT
Just got this message on Facebook
Fundingsecure Hi, We are indeed experiencing some issues. Please make yourself a cup of nice tea and do not refresh too much. Should be working soon.
Must have caught the plug!
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Post by mrclondon on Jan 7, 2014 21:53:26 GMT
Now back online.
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bugs4me
Member of DD Central
Posts: 1,845
Likes: 1,478
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Post by bugs4me on Jan 7, 2014 23:02:42 GMT
Just got this message on Facebook Fundingsecure Hi, We are indeed experiencing some issues. Please make yourself a cup of nice tea and do not refresh too much. Should be working soon. Must have caught the plug! Not acceptable IMO and they (FS) are taking this issue far too lightly. They could easily have come onto this forum and posted something rather than rely upon farcebook. These new P2P's simply do not understand the unease that some folks feel when their website goes down. It's little wonder that many do not last long as I feel they simply don't get it. It's all about building and maintaining confidence and trust (all the time) guys. Soapbox vacated.
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Post by batchoy on Jan 8, 2014 8:12:31 GMT
Just got this message on Facebook Fundingsecure Hi, We are indeed experiencing some issues. Please make yourself a cup of nice tea and do not refresh too much. Should be working soon. Must have caught the plug! Not acceptable IMO and they (FS) are taking this issue far too lightly. They could easily have come onto this forum and posted something rather than rely upon farcebook. These new P2P's simply do not understand the unease that some folks feel when their website goes down. It's little wonder that many do not last long as I feel they simply don't get it. It's all about building and maintaining confidence and trust (all the time) guys. Soapbox vacated. I have to agree with you, burying an announcement about an unannounced outage in a reply to a Facebook comment is unacceptable, and it is equally unacceptable to treat it in a such a light hearted manner. Similarly not knowing that your site was down as we had with Ratesetter is unacceptable. I am the IT department for the business I work for, the servers are business critical as are the internet portals (though they are not customer facing) and since they need to operate 24/7 and I don't, I employ a support company that monitors our servers (local, remote and hosted), infrastructure and data connections 24/7 as a result I can and have received phone calls and text 24/7(and anywhere in the world) when a fault has occurred, and I have the option to either pass on the notification to affected people or have the support company do it for me.
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Post by notaclue on Jan 8, 2014 18:56:20 GMT
Not acceptable IMO and they (FS) are taking this issue far too lightly. They could easily have come onto this forum and posted something rather than rely upon farcebook. These new P2P's simply do not understand the unease that some folks feel when their website goes down. It's little wonder that many do not last long as I feel they simply don't get it. It's all about building and maintaining confidence and trust (all the time) guys. Soapbox vacated. I have to agree with you, burying an announcement about an unannounced outage in a reply to a Facebook comment is unacceptable, and it is equally unacceptable to treat it in a such a light hearted manner. Similarly not knowing that your site was down as we had with Ratesetter is unacceptable. I am the IT department for the business I work for, the servers are business critical as are the internet portals (though they are not customer facing) and since they need to operate 24/7 and I don't, I employ a support company that monitors our servers (local, remote and hosted), infrastructure and data connections 24/7 as a result I can and have received phone calls and text 24/7(and anywhere in the world) when a fault has occurred, and I have the option to either pass on the notification to affected people or have the support company do it for me. Unfortunately I don't drink tea, and do worry when websites are down (especially if I have money lent through them). As a new poster can I also thank everyone for the invaluable information that is posted on this site.
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bugs4me
Member of DD Central
Posts: 1,845
Likes: 1,478
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Post by bugs4me on Jan 8, 2014 19:36:26 GMT
Not acceptable IMO and they (FS) are taking this issue far too lightly. They could easily have come onto this forum and posted something rather than rely upon farcebook. These new P2P's simply do not understand the unease that some folks feel when their website goes down. It's little wonder that many do not last long as I feel they simply don't get it. It's all about building and maintaining confidence and trust (all the time) guys. Soapbox vacated. I have to agree with you, burying an announcement about an unannounced outage in a reply to a Facebook comment is unacceptable, and it is equally unacceptable to treat it in a such a light hearted manner. Similarly not knowing that your site was down as we had with Ratesetter is unacceptable. I am the IT department for the business I work for, the servers are business critical as are the internet portals (though they are not customer facing) and since they need to operate 24/7 and I don't, I employ a support company that monitors our servers (local, remote and hosted), infrastructure and data connections 24/7 as a result I can and have received phone calls and text 24/7(and anywhere in the world) when a fault has occurred, and I have the option to either pass on the notification to affected people or have the support company do it for me. Yes there is a great deal that can be done but it needs organising server side. One of the web sites I manage is customer facing and if anything happens then the ISP automatically will divert the http://www.*.co.uk to their own 'undergoing maintenance' page. Plus they will alert the technical contact (that's me) to the problem. Have tested it once and it works brilliantly. But like all these things when you have the safeguards in place nothing goes wrong - I'll probably regret saying that now. The larger organisations of course have their own in-house techies on call 24/7. Sure the ISP charges a few extra £'s per month for the service but all depends upon how valuable you feel client relations are. Many web sites though are set up on the cheap. Fine if all you want to do is show off a few family pics but does not work in a business environment IMO.
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Post by fundingsecure on Jan 9, 2014 22:44:29 GMT
Thank you all for the feedback on our website being down the other day. We accept the criticisms about our lack of communication and apologise unreservedly. We were aware of the outage and would have emailed but, of course, our webserver was also down. To be honest, we never considered the possibility of communicating on this site but will know for next time! This is the first time in our six months of trading that we experienced an outage. We hope that it will be at least another 6 months before it happens again but will be better prepared should it arise.
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debeast
(o)(o)
Posts: 238
Likes: 44
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Post by debeast on Jan 10, 2014 21:15:15 GMT
thanks for coming on here it takes guts to say whoops we were wrong we willl do better!
Some companies who shall remain nameless on this site aren't as good
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