bigfoot12
Member of DD Central
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Post by bigfoot12 on Jul 8, 2015 13:20:27 GMT
... it would give lenders an opportunity to try and exit loans before the 'lock in' starts. It wouldn't be a welcome place for new members if the existing crowd dumped their 'nuclear waste' on new arrivals. I think that if a loan has a credit issue it should be suspended and then highlighted and ideally traded in a different way or on a different part of the platform.
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ianb
Posts: 161 
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Post by ianb on Jul 9, 2015 4:38:23 GMT
I'd like to erase my previous comment and replace it with Please, just tighten up your processes. Where theres an activity which changes the risk of a loan, suspend it temporarily to allow investors to adjust their targets (LEC) Where interest buffers are stated in a credit report, and they are not present, report on it (and take measures to fill them) (L**ds) Where payments are being made from the interest buffer and not from client, report on it (NLCP) [one solution for the above two would be to have specific data elements in the system to show the buffer amounts planned & actual] Where last minute checks are done before drawdown, report them more than 24 hours before drawdown. I would hope we don't have to have other fiasco's to uncover other holes in the procedures. I'm afraid that AC are increasingly coming across as sloppy, and as others have suggested, and I don't like to say this, can we trust them ?
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niceguy37
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Post by niceguy37 on Jul 14, 2015 9:16:48 GMT
I, for one, do trust them. There are growing pains, to be sure, but I feel they are trying hard to be open and honest, and provide a fair and profitable platform for all parties. Well done AC.
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gt94sss2
Member of DD Central
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Post by gt94sss2 on Jul 18, 2015 12:03:47 GMT
Something simple that AC could do is not to keep displaying their telephone number as 0207 870 1023.
It should be formatted as 020 7870 1023 - as the code for London is 020
As someone who took part in the recent fund raising, it would certainly make them appear that much more professional
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gt94sss2
Member of DD Central
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Post by gt94sss2 on Jul 18, 2015 12:12:08 GMT
On the 'Your Loans' page, it would be good to add a field showing Units Available, next to the your holding/target fields
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bg
Member of DD Central
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Post by bg on Aug 2, 2015 9:43:23 GMT
If the 'service is unavailable' then it should just say so before allowing you to type in your email and password and then directing you to an error page.
This must happen to me 10 times a day. Why is there so much 'essential maintenance' going on all the time anyway?
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Post by Ton ⓉⓞⓃ on Aug 2, 2015 10:33:13 GMT
If the 'service is unavailable' then it should just say so before allowing you to type in your email and password and then directing you to an error page. This must happen to me 10 times a day. Why is there so much 'essential maintenance' going on all the time anyway? I log in most days and sometimes I'm on AC for several hours I've not had that message in months I say. In Edit. I've just logged in without problem.
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bg
Member of DD Central
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Post by bg on Aug 2, 2015 10:48:40 GMT
If the 'service is unavailable' then it should just say so before allowing you to type in your email and password and then directing you to an error page. This must happen to me 10 times a day. Why is there so much 'essential maintenance' going on all the time anyway? I log in most days and sometimes I'm on AC for several hours I've not had that message in months I say. In Edit. I've just logged in without problem. I've had it twice already this morning and at least once yesterday.
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sqh
Member of DD Central
Before P2P, savers put a guinea in a piggy bank, now they smash the banks to become guinea pigs.
Posts: 1,428
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Post by sqh on Aug 2, 2015 10:55:41 GMT
I log in most days and sometimes I'm on AC for several hours I've not had that message in months I say. In Edit. I've just logged in without problem. I've had it twice already this morning and at least once yesterday. I've been having the problem the recently. It could be that you are using a cached URL? Yesterday, morning I had the problem 3 or 4 times using a cached URL, but when I opened a new window in my browser it worked fine.
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ilmoro
Member of DD Central
'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
Posts: 11,330
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Post by ilmoro on Aug 2, 2015 11:12:54 GMT
I've had it twice already this morning and at least once yesterday. I've been having the problem the recently. It could be that you are using a cached URL? Yesterday, morning I had the problem 3 or 4 times using a cached URL, but when I opened a new window in my browser it worked fine. I get it once or twice a week but just refresh & I can login straight in immediately. Think its just their ooops something went wrong page.
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bg
Member of DD Central
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Post by bg on Aug 3, 2015 7:39:51 GMT
Just tried twice to log in. Get the same:- "Service Unavailable
Assetz Capital is temporarily unavailable while we perform essential maintenance. Please try again later."
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Post by lynnanthony on Aug 3, 2015 8:46:17 GMT
Just tried twice to log in. Get the same:- "Service Unavailable Assetz Capital is temporarily unavailable while we perform essential maintenance. Please try again later." Tis odd, because I don't think I can recall ever getting that, and I'm in and out regularly at all hours. (May not be relevant, but does your shortcut point to the home page, the login page, or where?)
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Post by chris on Aug 3, 2015 8:54:34 GMT
Just tried twice to log in. Get the same:- "Service Unavailable Assetz Capital is temporarily unavailable while we perform essential maintenance. Please try again later." Looking in to this as it's not something I've personally experienced. We think we've tracked it down to displaying interest earned (not accrued) on your dashboard, causing the site to slow down and time out if you've had a lot of activity on your account. There's no quick fix with how this is currently calculated but over the next couple of weeks I'll move it to a cached model so that it's quick in all instances. Not 100% sure on this yet so thought it best to check if this fits.
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bg
Member of DD Central
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Post by bg on Aug 3, 2015 21:06:56 GMT
6 times today now i've had this problem, including at work, on home computer and on iPhone....
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Post by chris on Aug 4, 2015 7:11:05 GMT
I've waited and though long and hard about this to get it down to one thing and I think with the launch of GBBA, and with all the recent redemptions making me 10% uninvested, I finally have it. I'd like AC to provide an account, that invests in everything, that has a provision fund but that instead of offering a fixed rate, offers a floating rate that reflects the actual performance of the portfolio. I don't really know how to express myself correctly but I just cannot shift a feeling that AC is taking advantage of people with these accounts and I cannot recommend them to anyone. Perhaps it's something to do with the risk they offer that they might not return 7% (if the provision fund were exhausted) but at the same time if they do do better, AC get to keep the extra. It's like I would be giving money to AC to speculate with on my behalf. I don't care if 7% (or 6 or 8) is good or not, is the account "fair"? To be fair it's the provision fund that benefits from any uplift up until we have 5% coverage across all investments. Then again this model isn't any different to RateSetter, SavingStream, etc. who all charge borrowers far in excess of the rate paid out to lenders with upper rates being 300+% what lenders are paid (based on what they've said in public, and with no idea what the average spread is today). With us at least you can bypass that model entirely by lending directly, picking and choosing the loans you wish to invest in, and you can see the rates being paid if you don't use an account. The accounts that have been launched aren't really for sophisticated investors who want to manage their portfolio and who have the time and inclination to work for the highest possible return. They're for lenders who want a solid rate of return, generally with a monthly income, who appreciate the additional protection the provision fund gives on top of the asset security, and who do not want to have to manage their own portfolio. In time they'll also allow us to lend at lower rates to borrowers expanding the range of rates our loan cover instead of only focussing on the higher end of the market in terms of rates. AC's actual margin remains the same unless our portfolio is performing very well and the provision fund is bursting with cash. Additional tools are coming for manual investors with a replacement for the investment targets, being able to trade at a discount (and possibly premium as well), and with it there'll be some further tweaks to the investment products to try and keep the market balanced.
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