oldgrumpy
Member of DD Central
Posts: 5,087 
Likes: 3,233
|
Post by oldgrumpy on Dec 8, 2015 13:20:59 GMT
This new website is a complete waste of time, takes about 30 seconds to "process the investment" by which time its gone.  Looking into it. Lots of processing going on in the background. The "processing" page sometimes remains onscreen for several minutes! This means that the only way I can keep a view of the available loans page is to have several tabs open on the SS site (which surely affects its smooth running if everybody does that). Is it not possible for the processing to go on in the background, the result appearing in a pop-up, so that we can continue seeing (and bidding for) available loan parts without multiple tabs?
|
|
adrianc
Member of DD Central
Posts: 10,014
Likes: 5,143
Member is Online
|
Post by adrianc on Dec 8, 2015 13:39:56 GMT
This means that the only way I can keep a view of the available loans page is to have several tabs open on the SS site (which surely affects its smooth running if everybody does that). The same amount of work will be going on at the back end whether it's totally background, pop-ups or multiple tabs. One neat little thing I spotted during this morning's feeding frenzy - if you stick your paw up for <say> £500, but there's only £200 available, it won't throw your offer out - it'll just scale it down to what is available when your bid gets processed. It seems to take account of parts offered during the period it's processing, too. So if you spot £500 available, bid for it, but £300 has already sold - then £200 more comes on - you'll get £400. Neatly done, but the back-end just doesn't seem to scale for periods like this. And, of course, it's a vicious exponential circle. The more problems people have, the more they'll try and try and try. So for every purchase, you're probably processing ten attempted purchases. They won't take quite as much processing, because you don't have to track the actual part transfer, but they won't be zero-impact. Then, of course, you add on the "buy first, decide if you want later" purchasing. No, I really do NOT want to be holding some of the overdue or nearly-due loans, it just ain't worth the hassle of transferring money in only to get it back next week - but if something was on that available board, I was clicking rather than taking the time to look too hard. So I've sold a fair few newly bought parts when it's been quieter. Hey-ho. I am happy - unlike yesterday, I have zero of the somewhat-fragrant 37/38/39/69/70/71 set; but a healthy deposit has still been sent to SS.
|
|
freddy
Member of DD Central
Posts: 147
Likes: 145
|
Post by freddy on Dec 8, 2015 13:48:40 GMT
No launch email received. I live abroad so don't qualify for SMS.
|
|
|
|
Post by Financial Thing on Dec 8, 2015 13:52:07 GMT
The SS developers must be ex-FC developers. The SM market is atrocious. Bring back the old website, at least it worked.
|
|
SteveT
Member of DD Central
Posts: 6,875
Likes: 7,924
|
Post by SteveT on Dec 8, 2015 14:00:58 GMT
The SS developers must be ex-FC developers. The SM market is atrocious. Bring back the old website, at least it worked. From a Seller's perspective, the SM works superbly. Nothing that I listed to reduce my other loan holdings lasted more than a few seconds.
|
|
|
|
Post by Financial Thing on Dec 8, 2015 14:03:04 GMT
The SS developers must be ex-FC developers. The SM market is atrocious. Bring back the old website, at least it worked. From a Seller's perspective, the SM works superbly. Nothing that I listed to reduce my other loan holdings lasted more than a few seconds. Agreed but from a technical perspective as a buyer, it's atrocious.
|
|
|
|
Post by stevie on Dec 8, 2015 14:14:18 GMT
I don't see how the site speed is to blame for anything. This is simple an issue of supply and demand. At the moment the demand from buyers of loan parts massively out weighs what is available. Imagine if they made the site 10 times faster. Everyone would be able to make a request to purchase even quicker, which would be exactly the same race. The fastest person wins the race and the majority of people would get still nothing.
Even if SS spent £10 billion. Making the site the fastest piece of software engineering the world has seen. The reality is that ten people cannot all buy the same £100 loan at the same time.
|
|
paulgul
Member of DD Central
Posts: 401
Likes: 92
|
Post by paulgul on Dec 8, 2015 14:19:20 GMT
Looking into it. Lots of processing going on in the background. The "processing" page sometimes remains onscreen for several minutes! This means that the only way I can keep a view of the available loans page is to have several tabs open on the SS site I found out this morning, by accident, that once you get to the processing page you can close the tab or move off the page, if the investment is still available you will still get it and get an email confirmation. I actually finished up with 3 parts before I realised I had succeeded in getting the first bit
|
|
oldgrumpy
Member of DD Central
Posts: 5,087
Likes: 3,233
|
Post by oldgrumpy on Dec 8, 2015 14:22:57 GMT
I don't see how the site speed is to blame for anything. This is simple an issue of supply and demand. At the moment the demand from buyers of loan parts massively out weighs what is available. Imagine if they made the site 10 times faster. Everyone would be able to make a request to purchase even quicker, which would mean it would be still exactly the same race. The fastest person would still win the race and the majority of people would get nothing.
Even if SS spent £10 billion. Making the site the fastest piece of software engineering the world has seen. The reality is that ten people cannot all buy the same £100 loan at the same time.
But it shouldn't take four minutes + (in some cases) and two minutes (in many cases) to tell me I have not succeeded, while virtually freezing the site from any further action.
If £100 has come up, it's a fair bet that the first person, maybe two have got the deal. The other (20) haven't, and should be informed within a few seconds. There's a clog up in the process somewhere.
|
|
|
|
Post by stevie on Dec 8, 2015 14:29:31 GMT
But it shouldn't take four minutes + (in some cases) and two minutes (in many cases) to tell me I have not succeeded, while virtually freezing the site from any further action. If £100 has come up, it's a fair bet that the first person, maybe two have got the deal. The other (20) haven't, and should be informed within a few seconds. There's a clog up in the process somewhere. Yep, agreed. I suspect the long spinner is a bug. If you 'win' the purchase then the win-response is most often quick. So it makes no sense that a rejection should take any longer. Maybe SS are actually being nice with that spinner and putting us in a queue with us getting first dibs on anything else that gets newly listed within that spinner time.
|
|
awk
Posts: 276
Likes: 147
|
Post by awk on Dec 8, 2015 14:50:13 GMT
Something else which I spotted this morning was that if successful, then my "available funds" got debited almost immediately, but the spinning circle kept spinning and I got the successful message a couple of minutes later.
Generally, when the funds didn't get debited, then a couple of minutes later I was told that I was unsuccessful.
The only exception (I think - because it was all a bit of a haze) was when I thought all was lost but then I "successfully" got £1.33 - I threw it straight back.
Therefore, I'm assuming that the delay is while any partially successful bids are calculated.
|
|
mikes1531
Member of DD Central
Posts: 6,453
Likes: 2,320
|
Post by mikes1531 on Dec 8, 2015 19:37:24 GMT
From a Seller's perspective, the SM works superbly. Nothing that I listed to reduce my other loan holdings lasted more than a few seconds. Agreed but from a technical perspective as a buyer, it's atrocious. I don't think it's atrocious. A part appears on the SM, you go to the purchase page, enter your instruction, and wait for the result. As long as the server receives all the instructions promptly and deals with them in the order they were received then it's doing its job properly. It's not the SM/website's fault that there are more people trying to buy than there are parts to sell. About the only thing that could be improved is if the processing were a bit quicker and we found out whether or not our purchase requests were successful a bit sooner. But if, as paulgul reported, we don't have to watch and wait on the 'processing' page for it to do its job, then we can move on to other things and deal with the results later.
|
|
adrianc
Member of DD Central
Posts: 10,014
Likes: 5,143
Member is Online
|
Post by adrianc on Dec 9, 2015 9:43:47 GMT
Still trying to get my head around the effect of yesterday on my holdings.
It really, really, REALLY would be nice if the "My Loans" page had click-to-sort headers. I don't have the first clue what sort order's used at the moment...
|
|
grahamg
Member of DD Central
Posts: 220
Likes: 62
|
Post by grahamg on Dec 9, 2015 14:22:31 GMT
It would be useful to be able to view the particulars of loans you already hold from the Myloans page. Instead you have to go to all the way to live loans to find them.
|
|
|
|
Post by Financial Thing on Dec 9, 2015 16:02:58 GMT
Agreed but from a technical perspective as a buyer, it's atrocious. I don't think it's atrocious. A part appears on the SM, you go to the purchase page, enter your instruction, and wait for the result. As long as the server receives all the instructions promptly and deals with them in the order they were received then it's doing its job properly. It's not the SM/website's fault that there are more people trying to buy than there are parts to sell. About the only thing that could be improved is if the processing were a bit quicker and we found out whether or not our purchase requests were successful a bit sooner. But if, as paulgul reported, we don't have to watch and wait on the 'processing' page for it to do its job, then we can move on to other things and deal with the results later. Yes it is absolutely atrocious. I try to purchase loan pieces, see a spinning circle for 5 mins, have no idea whether I purchased a loan piece or not. Try again, several minutes later, to find I have purchased several more loan pieces than I planned. That's an IT disaster.
|
|
