agent69
Member of DD Central
Posts: 6,054 
Likes: 4,441
|
Post by agent69 on Dec 5, 2015 9:31:40 GMT
NB. If you really want to kill some time, try talking to TalkTalk Customer services. I got TUPE'd across to Talk Talk from Virgin media a while ago. If you have a problem the trick is never to admit that it's technical. When you go through the call menu press the button corresponding to something financial (like I'm thinking of leaving) and you speak to somebody English. Saying you have a technical problem just gets you connected to that call centre in you know where.
|
|
|
|
Post by westonkevRS on Dec 5, 2015 9:38:18 GMT
I was down the pub Friday afternoon, getting sloshed. After 5 years in Southwark, we packed our boxes which this weekend are being shipped to the dark side (north of the Thames).
I did however appropriate (all property is theft) the sign/letters that had been above the entrance a those years and a few mugs....
|
|
madpierre
Member of DD Central
Posts: 303
Likes: 374
|
Post by madpierre on Dec 5, 2015 9:40:24 GMT
I have also recently taken early retirement, closing my business and currently enjoying the escape from being seemingly responsible for the failures of every business associate however distantly related. It’s bliss. But I still have to make my meagre savings work and P2P is increasingly becoming a major source of income and, I might add, (currently) my most successful avenue of earning. I inhabit this forum because my mind really does not function as clearly as I would like in the P2P world and I am here to absorb the wisdom of others. I am no better than a leech, but it is written that leeches have thirty-two brains, so perhaps I am flattering myself. You are all far more worthy leeches than I  |
|
|
|
Post by Ton ⓉⓞⓃ on Dec 5, 2015 10:33:54 GMT
Bus at Nether Wallop taking me to the train was eleven minutes late together with a banana shortage in Peckham, and subsequent traffic congestion everywhere else. Had to go home again. That's funny as I heard that a Fyffes driver had been breathalysed by Police in Peckham after he abandoned his load, causing hours of traffic chaos, because he said he saw a gorilla standing at a bus stop... the things people say to get get out of a few points on their license.
|
|
ianj
Member of DD Central
Posts: 656
Likes: 520
|
Post by ianj on Dec 5, 2015 11:07:11 GMT
NB. If you really want to kill some time, try talking to TalkTalk Customer services. I got TUPE'd across to Talk Talk from Virgin media a while ago. If you have a problem the trick is never to admit that it's technical. When you go through the call menu press the button corresponding to something financial (like I'm thinking of leaving) and you speak to somebody English. Saying you have a technical problem just gets you connected to that call centre in you know where. I never considered that as a strategy, but that does mirror my own experience. Those manning 'that call centre' have always been very pleasant, but despite their good textbook english, making oneself understood can be ultra frustrating. Staff, both receptionist and technical, appear to have a list of questions, which have to be asked in sequence, and offering a two minute explanation of your problem symptoms, and the results of your own investigative endeavours, is a total waste of breath.  Following a recent lengthy and unproductive call (re mobile phone), I told them to record my displeasure, including my desire to sever all connection with Talktalk. I was promised that 'someone' would call back. Three days later, and coinciding with the a broadband connection failure, I received a call from a very pleasant chap who, after introducing himself, enquired "how are you this morning". His response to being informed that I was 'considerably perturbed' at being deprived any internet activity was that he was "'very sorry to hear that". He then hung up!  My new BT broadband service commences on Monday. 
|
|
ianj
Member of DD Central
Posts: 656
Likes: 520
|
Post by ianj on Dec 5, 2015 11:16:20 GMT
Bus at Nether Wallop taking me to the train was eleven minutes late together with a banana shortage in Peckham, and subsequent traffic congestion everywhere else. Had to go home again. That's funny as I heard that a Fyffes driver had been breathalysed by Police in Peckham after he abandoned his load, causing hours of traffic chaos, because he said he saw a gorilla standing at a bus stop... the things people say to get get out of a few points on their license. I once espyed a unicyclist on a bridge over a motorway. Potential for a major incident if that was regular behaviour, I thought.
|
|
|
|
Post by bracknellboy on Dec 5, 2015 11:17:52 GMT
My new BT broadband service commences on Monday. : OMG you haven't have you ? Frying pans and fires spring to mind. Or your experience with TT must have been really really bad. Given previous experiences I've had with BT, and I know others who've had similar, I loath them with every fibre (no pun intended) of my soul.
|
|
ilmoro
Member of DD Central
'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
Posts: 11,334
Likes: 11,558
|
Post by ilmoro on Dec 5, 2015 11:43:54 GMT
I got TUPE'd across to Talk Talk from Virgin media a while ago. If you have a problem the trick is never to admit that it's technical. When you go through the call menu press the button corresponding to something financial (like I'm thinking of leaving) and you speak to somebody English. Saying you have a technical problem just gets you connected to that call centre in you know where. I never considered that as a strategy, but that does mirror my own experience. Those manning 'that call centre' have always been very pleasant, but despite their good textbook english, making oneself understood can be ultra frustrating. Staff, both receptionist and technical, appear to have a list of questions, which have to be asked in sequence, and offering a two minute explanation of your problem symptoms, and the results of your own investigative endeavours, is a total waste of breath. Following a recent lengthy and unproductive call (re mobile phone), I told them to record my displeasure, including my desire to sever all connection with Talktalk. I was promised that 'someone' would call back. Three days later, and coinciding with the a broadband connection failure, I received a call from a very pleasant chap who, after introducing himself, enquired "how are you this morning". His response to being informed that I was 'considerably perturbed' at being deprived any internet activity was that he was "'very sorry to hear that". He then hung up! My new BT broadband service commences on Monday. Based on my experience since leaving TT 9months ago (and given they have had a further data breach since then) I suspect this will be the first of many such phonecalls from 'Talk Talk'!!!!! 
|
|
ianj
Member of DD Central
Posts: 656
Likes: 520
|
Post by ianj on Dec 5, 2015 11:57:23 GMT
My new BT broadband service commences on Monday. : OMG you haven't have you ? Frying pans and fires spring to mind. Or your experience with TT must have been really really bad. Given previous experiences I've had with BT, and I know others who've had similar, I loath them with every fibre (no pun intended) of my soul. Don't spoil the party. I can feel my euphoria balloon deflating as I write this. I don't think any telecom provider has a particularly good customer service reputation, but the decision to move to BT was greatly influenced by a pending move to rural Scotland. It's not certain where I will settle, and their coverage appears be better than their competitors in certain areas up north. I was intending to switch once I'd made the move, but I have to admit that recent experiences produced a knee-jerk reaction. A close friend and my son have both switched to BT recently, and neither have any complaints with the service. I have been with them in the past and had no problem other than their restrictive download limits which prevailed at the time. I'll keep an extinguisher handy! .
|
|
ben
Posts: 2,020
Likes: 589
|
Post by ben on Dec 5, 2015 12:27:11 GMT
I am with EE and wouldn't like to know amount of bandwith use as everything seems to be connected to the internet now, never had any issues with them although plenty of others seemed to have done, that being said looks like BT are taking them over anyway
|
|
|
|
Post by carol167 on Dec 5, 2015 12:32:36 GMT
I'm surprised by the amount of activity on the forum for a Friday afternoon. My excuse is I'm currently on holiday in Fuerteventura, but what I want to know is ..... Why aren't you lot at work?You're assuming everybody needs to work. Given the fact that these are forums about managing money, there is a high chance quite a few people on here don't need to work other than spending their time actively managing their portfolios to maximise incomes. It can be a job in itself at times. C.
|
|
|
|
Post by Deleted on Dec 5, 2015 16:56:52 GMT
I use both Talk Talk and BT (two lines, don't ask)
My experience is such that I have yet to have to talk to BT for less than 45 minutes, Mrs Bobo and I take turns to do these calls and so hate them we put them off by cleaning the loos or shopping. They are the only time that I consider suicide as a solution. Luckily, on average we only get to do these roughly once a year but 2012 we had to make 9 such calls. I don't trust them and the last technical problem was solved by one of their buyers (put through by mistake). We also know they have given up when they promise to call us back. In thirty years we have never had a call back yet.
Talk Talk, amazingly seem to train their foreign call centres and while we have about the same number of problems as with BT they nearly always fix the issue on the one call and normally well inside the 45 minutes.
The idea of switching both lines to BT would fill me with dread
|
|
SteveT
Member of DD Central
Posts: 6,875
Likes: 7,924
|
Post by SteveT on Dec 5, 2015 17:11:50 GMT
I've had my broadband and landline with PlusNet for years and wouldn't dream of switching away. It was bought up by BT a few years ago but it's still run as an independent operation and is a breath of fresh air in customer service / treating customers fairly terms. That said, sometimes the Yorkshire accents are as tough to decipher as some of the Indian ones ... |
|
ianj
Member of DD Central
Posts: 656
Likes: 520
|
Post by ianj on Dec 5, 2015 17:43:41 GMT
I use both Talk Talk and BT (two lines, don't ask)....... ......The idea of switching both lines to BT would fill me with dread  please .....salt in wounds, etc!
|
|
|
|
Post by bracknellboy on Dec 5, 2015 18:38:14 GMT
I use both Talk Talk and BT (two lines, don't ask) My experience is such that I have yet to have to talk to BT for less than 45 minutes, Mrs Bobo and I take turns to do these calls and so hate them we put them off by cleaning the loos or shopping. They are the only time that I consider suicide as a solution. Luckily, on average we only get to do these roughly once a year but 2012 we had to make 9 such calls. ..... In thirty years we have never had a call back yet. ... The idea of switching both lines to BT would fill me with dread I'd rather cut off all my body appendages than have anything to do with BT. I do have my phone service provided by them simply 'cos they were the provider when we moved in. But the idea that I should ever ever ever again have to deal with them for broadband would make me do very serious self harm. I can't think of any other "customer service" organisation I've experienced that has been so diammetrically opposed to its name, nor who's 'field operations' organisation has been so dysfunctional. And that includes ntl hell world that at least I was privileged to be in the position to suffer when I was somewhere where there was cable. At least I experienced the significant uplift in 'customer experience' that occurred when they became part of virgin for some period before moving. I choose to pay over the odds for my ISP purely because of my experiences of BT. I have zen and they are a gift from heaven after a year of BT in my interim rented place. I gladly pay the premium. I'd pay more, just to have them sitting between me and BT: let them deal with that third party. I ought to get round to swapping my phone services over as well, even if only to deny BT the renvenue, but there were reasons for not doing so originally albeit those have changed. But I also dread what a monumental mess BT will make of the transfer. And as a sample of 2: my brother had near identical experience with BT, in that case when trying to switch to someone else. In the event he gave up and stayed with them, ironically becausae they were so bad and he couldn't risk the likely outage.
|
|
please .....salt in wounds, etc!