ali
Member of DD Central
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Post by ali on Oct 12, 2016 11:26:30 GMT
They have now locked my account "We need some documents to verify your identity." This after I have been investing in their loans for more than a month.
Hopefully this is just their new website being completely broken rather than something more serious, but it does give me serious cause for concern if they can't get the basics right.
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archie
Posts: 1,867
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Post by archie on Oct 12, 2016 11:35:03 GMT
They have now locked my account "We need some documents to verify your identity." This after I have been investing in their loans for more than a month. Hopefully this is just their new website being completely broken rather than something more serious, but it does give me serious cause for concern if they can't get the basics right. Have you queried anything with them? They sometimes switch the verification off to fix your account. Might be worth trying again.
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bababill
Member of DD Central
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Post by bababill on Oct 12, 2016 11:43:10 GMT
For last ten minutes site was soo slow.... and barely working..... sometimes would say error on page...
was just about to log out and got the
Account locked
We need some documents to verify your identity.
i have been a 'member' for several years now..
Basically i think they having massive problems with their new site......
:-(
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Steerpike
Member of DD Central
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Post by Steerpike on Oct 12, 2016 11:47:24 GMT
Same here.
Please can we go back to the old software?
Also, in passing is anyone else having trouble with KeefOx / KeepAss on the new site?
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ali
Member of DD Central
Posts: 313
Likes: 311
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Post by ali on Oct 12, 2016 11:48:41 GMT
They have now locked my account "We need some documents to verify your identity." This after I have been investing in their loans for more than a month. Hopefully this is just their new website being completely broken rather than something more serious, but it does give me serious cause for concern if they can't get the basics right. Have you queried anything with them? They sometimes switch the verification off to fix your account. Might be worth trying again. Of course I have. They sent a stock message via their live chat so I replied expressing my disbelief. They haven't bothered to reply to date. Looks like I'm not the only one to have having this problem so it's likely just their systems falling apart. Hardly confidence inspiring, but could be worse, I suppose.
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bababill
Member of DD Central
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Likes: 245
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Post by bababill on Oct 12, 2016 11:54:31 GMT
never had heard of KeePass before... looks like a good program tho..... i like the feature not everything is kept on the cloud.
well someone the other day was saying why is soo little discussed with lendinvest...
well now that site does not work we have something to complain about!!!
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upland
Member of DD Central
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Post by upland on Oct 12, 2016 11:58:58 GMT
I am the same. This is unbelievable , I tried to log on and it took ages to reply and now my account is locked. This sort of thing reminds me of the Selftrade ISA debacle. I do hope that this is not something like that.
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archie
Posts: 1,867
Likes: 1,861
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Post by archie on Oct 12, 2016 12:06:33 GMT
Site says they are running updates. Try later I guess.
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upland
Member of DD Central
Posts: 479
Likes: 175
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Post by upland on Oct 12, 2016 12:17:27 GMT
I have just had a message back to say that "This is merely a minor teething issue with regards to the new platform". Let us hope.
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Post by Deleted on Oct 12, 2016 13:00:46 GMT
I'm getting 'your email or password was incorrect'.
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shimself
Member of DD Central
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Post by shimself on Oct 12, 2016 13:23:31 GMT
just now clicked on login and got
We’re in the process of running a few updates and have temporarily removed login access. We’ll return to a normal service shortly.
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ali
Member of DD Central
Posts: 313
Likes: 311
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Post by ali on Oct 12, 2016 14:26:05 GMT
All working now (and they finally got back to me via live chat!)
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Post by Deleted on Oct 13, 2016 17:12:36 GMT
Anyone else having problems? Can't login again, email/password incorrect
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ali
Member of DD Central
Posts: 313
Likes: 311
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Post by ali on Oct 13, 2016 17:18:33 GMT
Anyone else having problems? Can't login again, email/password incorrect Yup. Me too. Pretty poor show, I must say.
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Post by slumberingaccountant on Oct 13, 2016 17:38:22 GMT
Yes account seems to be locked. Poor error messages and Reset Password just hangs.
Pretty poor overall.
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