upland
Member of DD Central
Posts: 479 
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Post by upland on Oct 13, 2016 18:14:56 GMT
It said my password was wrong about an hour ago but later I got in OK with the same password.
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ali
Member of DD Central
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Likes: 311
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Post by ali on Oct 13, 2016 18:25:20 GMT
It said my password was wrong about an hour ago but later I got in OK with the same password. Thanks for the update. Yes, I can get in too, now.
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Steerpike
Member of DD Central
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Post by Steerpike on Oct 26, 2016 14:04:34 GMT
I just encountered the account is locked message again but fortunately after a few retries the problem went away and I was able to continue as normal.
Perhaps this is a feature of the new system that we just have to live with.
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upland
Member of DD Central
Posts: 479
Likes: 175
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Post by upland on Oct 26, 2016 16:32:31 GMT
It did that to me yesterday when that small loan went live. I was a little miffed and missed the loan.
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ali
Member of DD Central
Posts: 313
Likes: 311
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Post by ali on Oct 26, 2016 18:26:56 GMT
I'm not entirely sure what's going on, but it seems as though at least part of the log-in procedure happens client side. When the script then talks to the server (to check password, get new token, or whatever is going on), then if that fails for any reason it reports "Account locked".
So the first thing to check when you get this message is your Internet connectivity.
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bababill
Member of DD Central
Posts: 529
Likes: 245
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Post by bababill on Nov 4, 2016 23:42:01 GMT
I have two accounts with LI and for the last 36 hours I have been getting these messages when trying to log on.
Your email or password was incorrect.
Please try again or reset your password.
Anyone else?
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ali
Member of DD Central
Posts: 313
Likes: 311
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Post by ali on Nov 4, 2016 23:58:28 GMT
I have two accounts with LI and for the last 36 hours I have been getting these messages when trying to log on. Your email or password was incorrect. Please try again or reset your password. Anyone else? Just tried and logged in without problems. I have noticed that you get these messages if the browser can't contact the web server for any reason, but after 36 hours I assume you will have restarted your browser at least once. If you normally use a bookmark to go direct to the login page it might be worth navigating to the home page (ie., clicking the logo in the top left of the screen) and navigating from there.
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bababill
Member of DD Central
Posts: 529
Likes: 245
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Post by bababill on Nov 5, 2016 3:00:06 GMT
I have had to write to LI to see what the issue is.. I tried different browsers etc but problem continues.
I can log in through my phone.
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