|
|
Post by Matthew on Dec 21, 2016 21:40:17 GMT
Hi nYes, I agree it's not the most visible! It's also not entirely clear from the navigation which page you're on as you scroll through. This is a known issue and is in line to be sorted out. You're always best exporting your transactions though, using the link at the top of that page, as you get the accurate (non-rounded) values. Interested to hear any other feedback you have as we're already working on improvements to some of the functionality and to make things more clear based on initial feedback. |
|
n
Member of DD Central
Yet another Nick
Posts: 882 
Likes: 461
|
Post by n on Dec 22, 2016 8:02:10 GMT
Thank you MatthewOK, here is another thing. I am set to automatically withdraw capital and interest weekly. I received an email yesterday telling me not to leave my money earning nothing. I looked for an option for email alerts but couldn't find one. It would make sense for you to check if automatic withdrawal is set and supress these emails if it is. |
|
|
|
Post by Matthew on Dec 22, 2016 8:45:48 GMT
Thanks nSorry about that - the email was actually generated semi-manually as there is currently around £0.5m cash left in lenders' Wallets, which doesn't benefit them or us. Regarding settings - it's actually not that simple as many lenders have automatic lending on but still have idle funds in their Wallet. It might be they only recently switched their settings. A better bet might be to clear out any funds in the Wallet when settings are updated (i.e. apply those settings to both existing and new money). We already have plans to roll this out. |
|
imp
Posts: 9 
Likes: 4
|
Post by imp on Jan 11, 2017 0:44:14 GMT
...I have to say I really dislike the new design and find it much harder to navigate as I have to hunt for things across the page instead of referring to a convient sidebar menu - and if I want to go from checking my wallet to repayments I have to go back to the page with giant arrow boxes first. I found the old website much friendlier, and it was one of the reasons I started using LW instead of comparable P2P companies. On the other hand, it did work smoothly for chnging my settings once I found everything.
|
|
|
|
Post by Matthew on Jan 11, 2017 7:00:08 GMT
...I have to say I really dislike the new design and find it much harder to navigate as I have to hunt for things across the page instead of referring to a convient sidebar menu - and if I want to go from checking my wallet to repayments I have to go back to the page with giant arrow boxes first. I found the old website much friendlier, and it was one of the reasons I started using LW instead of comparable P2P companies. On the other hand, it did work smoothly for chnging my settings once I found everything. Thanks for the feedback. I would agree that perhaps some of the more frequently used 'sub-pages' could have a quick link on the left bar (e.g. monthly statements) and that's something we'll look at as we make improvements going forward. While the old site was functional we wanted to implement a much cleaner design and one which was better able to convey what we are all about i.e. people -- we're not just a bunch of robots 
|
|
n
Member of DD Central
Yet another Nick
Posts: 882
Likes: 461
|
Post by n on Jan 12, 2017 10:58:58 GMT
I am in drawdown at the moment with all capital and interest automatically withdrawn weekly. Last week I noticed that there was a fair amount left in my wallet immediately after I received notification, so I manually withdrew it, leaving a balance of £0. It arrived in my bank at the same time as the automatic withdrawal. This week the automatic withdrawal left a small amount in my wallet and I looked at my transactions to see if I could identify when exactly the automatic process decided how much to withdraw, but the amount did not tally with the balance after any individual transaction. It was about half way through yesterday's transactions. It would be nice if something could be tweaked to make it leave a balance of £0, but if that is not possible I will carry on looking at the account and manually withdrawing the leftovers if they are significant - which makes it pretty pointless using the automatic feature!  |
|
|
|
Post by Matthew on Jan 12, 2017 18:51:11 GMT
I am in drawdown at the moment with all capital and interest automatically withdrawn weekly. Last week I noticed that there was a fair amount left in my wallet immediately after I received notification, so I manually withdrew it, leaving a balance of £0. It arrived in my bank at the same time as the automatic withdrawal. This week the automatic withdrawal left a small amount in my wallet and I looked at my transactions to see if I could identify when exactly the automatic process decided how much to withdraw, but the amount did not tally with the balance after any individual transaction. It was about half way through yesterday's transactions. It would be nice if something could be tweaked to make it leave a balance of £0, but if that is not possible I will carry on looking at the account and manually withdrawing the leftovers if they are significant - which makes it pretty pointless using the automatic feature! There is a bug (which was triggered by the website refresh) where overpayments and early settlements are being treated differently to regular repayments (i.e. not following normal reinvestment/income treatment), which might explain why you've ended up with some funds in your Wallet. This should be sorted soon anyway.
|
|
n
Member of DD Central
Yet another Nick
Posts: 882
Likes: 461
|
Post by n on Jan 12, 2017 19:08:51 GMT
I am in drawdown at the moment with all capital and interest automatically withdrawn weekly. Last week I noticed that there was a fair amount left in my wallet immediately after I received notification, so I manually withdrew it, leaving a balance of £0. It arrived in my bank at the same time as the automatic withdrawal. This week the automatic withdrawal left a small amount in my wallet and I looked at my transactions to see if I could identify when exactly the automatic process decided how much to withdraw, but the amount did not tally with the balance after any individual transaction. It was about half way through yesterday's transactions. It would be nice if something could be tweaked to make it leave a balance of £0, but if that is not possible I will carry on looking at the account and manually withdrawing the leftovers if they are significant - which makes it pretty pointless using the automatic feature! There is a bug (which was triggered by the website refresh) where overpayments and early settlements are being treated differently to regular repayments (i.e. not following normal reinvestment/income treatment), which might explain why you've ended up with some funds in your Wallet. This should be sorted soon anyway. Thanks for the info. I will bear with it then. Good luck with the debugging!
|
|
|
|
Post by Matthew on Jan 12, 2017 19:19:06 GMT
There is a bug (which was triggered by the website refresh) where overpayments and early settlements are being treated differently to regular repayments (i.e. not following normal reinvestment/income treatment), which might explain why you've ended up with some funds in your Wallet. This should be sorted soon anyway. Thanks for the info. I will bear with it then. Good luck with the debugging! Thanks! Straight forward fix - it's just a previous setting from the old site which didn't translate to the new one. Apologies for the inconvenience. Can I ask why you're in drawdown mode? Is it rates or something else?
|
|
n
Member of DD Central
Yet another Nick
Posts: 882
Likes: 461
|
Post by n on Jan 12, 2017 19:28:56 GMT
Thanks for the info. I will bear with it then. Good luck with the debugging! Thanks! Straight forward fix - it's just a previous setting from the old site which didn't translate to the new one. Apologies for the inconvenience. Can I ask why you're in drawdown mode? Is it rates or something else? Yes, just rates. I would be happy at 5.8% or over. I think the platform function is great (apart from the odd bug and usual delays in getting new money invested). I am moving the funds into the higher risk/reward platforms at the moment and keeping my fingers (and everything else) crossed.
|
|
|
|
Post by Matthew on Jan 12, 2017 19:33:22 GMT
Thanks! Straight forward fix - it's just a previous setting from the old site which didn't translate to the new one. Apologies for the inconvenience. Can I ask why you're in drawdown mode? Is it rates or something else? Yes, just rates. I would be happy at 5.8% or over. I think the platform function is great (apart from the odd bug and usual delays in getting new money invested). I am moving the funds into the higher risk/reward platforms at the moment and keeping my fingers (and everything else) crossed. Fair enough, there has been a lot of downwards pressure on rates in the prime unsecured space lately. All the best with your other investments.
|
|
n
Member of DD Central
Yet another Nick
Posts: 882
Likes: 461
|
Post by n on Jan 12, 2017 19:44:20 GMT
Yes, just rates. I would be happy at 5.8% or over. I think the platform function is great (apart from the odd bug and usual delays in getting new money invested). I am moving the funds into the higher risk/reward platforms at the moment and keeping my fingers (and everything else) crossed. Fair enough, there has been a lot of downwards pressure on rates in the prime unsecured space lately. All the best with your other investments. Thanks. I forgot to mention I am also drawing down from FC, Z, RS & RebS.
|
|
|
|
Post by Matthew on Jan 13, 2017 14:01:11 GMT
Fair enough, there has been a lot of downwards pressure on rates in the prime unsecured space lately. All the best with your other investments. Thanks. I forgot to mention I am also drawing down from FC, Z, RS & RebS. Interesting - do you think your minimum return requirement will change when returns are made within an ISA?
|
|
n
Member of DD Central
Yet another Nick
Posts: 882
Likes: 461
|
Post by n on Jan 15, 2017 17:00:22 GMT
Thanks. I forgot to mention I am also drawing down from FC, Z, RS & RebS. Interesting - do you think your minimum return requirement will change when returns are made within an ISA? ISA is just a wrapper - it will have no bearing on the rates I seek. I have about 1/3 the value of my p2p investments sitting in cash ISAs at the moment. As and when IFISA becomes available I plan to (rules and markets allowing) replace non-ISA money with ISA money working down from the platforms where most tax can be saved, ultimately using the liberated cash to buy shares so as to maintain some sort of balance. I would like to keep some of my p2p investment in 'safer' platforms, such as yours, for diversity, but at the moment I am nervous about locking in 5 year money at current rates. I totally appreciate that your rates are driven by supply & demand and look forward to when the pendulum swings back.
|
|
|
|
Post by Matthew on Jan 16, 2017 9:14:15 GMT
And you're still showing my old address under "My Details" not my current one (details of which you do have). Also, hiding the Statements away behind the "more" option on the dashboard's "Total Classic Account" panel does seem a bit obscure. Having once discovered it by accident, it then took me ages of hunting around to find it again and supposedly I knew where it was ;-). Can i have a pound everytime someone asks "where's the statements ?" please ? Overall though a good lesson on how to properly upgrade a website (unlike Lend Invest's recent attempt). I like it. Clean, fresh & clearly geared towards smartphone and tablet usage. Mind you, I only do financial stuff on my PC... starting to feel old now :-) Hi carol167 - hope you're well. Are you still seeing your old address or has this been fixed for you? Thanks
|
|
