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Post by carol167 on Jan 17, 2017 15:51:49 GMT
Hi carol167 - hope you're well. Are you still seeing your old address or has this been fixed for you? Thanks Still seeing the old address. Not fixed yet then.
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Post by Matthew on Jan 17, 2017 22:18:45 GMT
Hi carol167 - hope you're well. Are you still seeing your old address or has this been fixed for you? Thanks Still seeing the old address. Not fixed yet then. Thanks carol167 - I'll ensure this gets sorted and confirm once it's done.
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n
Member of DD Central
Yet another Nick
Posts: 882 
Likes: 461
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Post by n on Jan 24, 2017 8:54:44 GMT
I don't often go there but I wanted to see my transactions this morning but they are not loading. I just get the 3 vertical bars flashing forever. Wondering if anyone else has this or is it just me.
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Post by Matthew on Jan 24, 2017 9:56:48 GMT
I don't often go there but I wanted to see my transactions this morning but they are not loading. I just get the 3 vertical bars flashing forever. Wondering if anyone else has this or is it just me. That's strange - we test these things using test users with £ms in their accounts and thousands of transactions. Can I ask which browser you're using? If you'd like to PM me (or email customer service) your membership number I can investigate this for you.
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happy
Member of DD Central
Posts: 397
Likes: 497
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Post by happy on Feb 17, 2017 12:27:37 GMT
There is a bug (which was triggered by the website refresh) where overpayments and early settlements are being treated differently to regular repayments (i.e. not following normal reinvestment/income treatment), which might explain why you've ended up with some funds in your Wallet. This should be sorted soon anyway. has this early / over repayment reinvestment bug got any priority with your tech team and when are we likely to get a fix? It is really annoying to have to regularly keep logging in to manually reinvest funds that are ending up in my wallet despite setting 100% reinvestment. It is even more annoying that this money is then treated as new money and ends up sitting in the new money queue, currently 3 weeks for my latest chunk!
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Post by Matthew on Feb 17, 2017 14:44:02 GMT
There is a bug (which was triggered by the website refresh) where overpayments and early settlements are being treated differently to regular repayments (i.e. not following normal reinvestment/income treatment), which might explain why you've ended up with some funds in your Wallet. This should be sorted soon anyway. has this early / over repayment reinvestment bug got any priority with your tech team and when are we likely to get a fix? It is really annoying to have to regularly keep logging in to manually reinvest funds that are ending up in my wallet despite setting 100% reinvestment. It is even more annoying that this money is then treated as new money and ends up sitting in the new money queue, currently 3 weeks for my latest chunk! Hi happy - the fix is being released on Tuesday morning next week, so hopefully it will never happen again after this point. Apologies for the inconvenience caused in the meantime.
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happy
Member of DD Central
Posts: 397
Likes: 497
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Post by happy on Feb 28, 2017 17:16:17 GMT
Hi Matthew thanks for the info and yes early reinvestment looks to be fixed when I just checked my account. On another subject, the old web site had a really useful feature of showing your future repayments, great to see at a glance month by month/ year by year expected capital repayments and interest. I was looking for this in the new web site and cannot find it anywhere. I was looking to gauge how much could move across from my classic account to my (yet to be opened) LW ISA in the next tax year through auto reinvestment and therefore how much additional cash I could look add and still be within the annual limits. Without this information it is not an easy task without going to downloads and spreadsheet hell! Am I missing something? is it hidden away of has it been terminated as part of the refresh? Can I put a request for it to be reinstated if this is the case please? Many Thanks. |
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Post by Matthew on Feb 28, 2017 20:34:48 GMT
Hi Matthew thanks for the info and yes early reinvestment looks to be fixed when I just checked my account. On another subject, the old web site had a really useful feature of showing your future repayments, great to see at a glance month by month/ year by year expected capital repayments and interest. I was looking for this in the new web site and cannot find it anywhere. I was looking to gauge how much could move across from my classic account to my (yet to be opened) LW ISA in the next tax year through auto reinvestment and therefore how much additional cash I could look add and still be within the annual limits. Without this information it is not an easy task without going to downloads and spreadsheet hell! Am I missing something? is it hidden away of has it been terminated as part of the refresh? Can I put a request for it to be reinstated if this is the case please? Many Thanks. Great, glad to hear it. Regarding your schedule of repayments, we took this page down while we fixed a bug in the calculation - this should be back up soon and will be accessible via the "More +" link under the repayment settings box on your dashboard. I can give you a heads up when it's going to be [re]released!
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n
Member of DD Central
Yet another Nick
Posts: 882
Likes: 461
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Post by n on Mar 21, 2017 12:15:11 GMT
I am set to withdraw everything to arrive at my bank on Fridays, which has been working fine (bar not covering early repayments etc which I have been withdrawing manually). This week though an automatic withdrawal happened yesterday (Monday) (arriving in my bank today (Tuesday)).
Is it just me?
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Post by dan1 on Mar 21, 2017 13:23:30 GMT
I am set to withdraw everything to arrive at my bank on Fridays, which has been working fine (bar not covering early repayments etc which I have been withdrawing manually). This week though an automatic withdrawal happened yesterday (Monday) (arriving in my bank today (Tuesday)). Is it just me? Me too
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pom
Member of DD Central
Posts: 1,922 
Likes: 1,244
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Post by pom on Mar 21, 2017 14:34:24 GMT
I am set to withdraw everything to arrive at my bank on Fridays, which has been working fine (bar not covering early repayments etc which I have been withdrawing manually). This week though an automatic withdrawal happened yesterday (Monday) (arriving in my bank today (Tuesday)). Is it just me? I only set mine up last week so asked about it - seems they had a problem with the batch last week so this is a one-off correction.
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