SteveT
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Post by SteveT on Feb 17, 2017 7:51:34 GMT
I've had no need to communicate with savingstream for many months (back when responses were rapid). However, I sent a simple question at the start of the week about the anticipated default status of PBL006, initially by PM to Paul64 and then, thinking the formal route more appropriate, direct via the SS website "Contact Us" link. Three days later, aside from the automated acknowledgement, I've heard nothing via either route. Even Funding Circle are better than that. A bit of an eye-opener. |
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am
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Post by am on Feb 17, 2017 11:48:55 GMT
I've had no need to communicate with savingstream for many months (back when responses were rapid). However, I sent a simple question at the start of the week about the anticipated default status of PBL006, initially by PM to Paul64 and then, thinking the formal route more appropriate, direct via the SS website "Contact Us" link. Three days later, aside from the automated acknowledgement, I've heard nothing via either route. Even Funding Circle are better than that. A bit of an eye-opener. Somebody else did get a rapid response recently to a question, on the subject of the identify of the borrower, asked on the Q&A tab on the G****b****gh loan.
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SteveT
Member of DD Central
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Likes: 7,924
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Post by SteveT on Feb 22, 2017 8:27:06 GMT
I've had no need to communicate with savingstream for many months (back when responses were rapid). However, I sent a simple question at the start of the week about the anticipated default status of PBL006, initially by PM to Paul64 and then, thinking the formal route more appropriate, direct via the SS website "Contact Us" link. Three days later, aside from the automated acknowledgement, I've heard nothing via either route. Even Funding Circle are better than that. A bit of an eye-opener. 8 days now (and counting), still no response. Paul64, the auto-acknowledgement email quotes reference number 16782 if you want to investigate...
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GeorgeT
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Post by GeorgeT on Feb 22, 2017 10:19:39 GMT
I gave up sending questions and queries through a number of months ago because I rarely got a proper reply and even when I did actually get an answer it would be hastily written one line or two lines response that didn't often answer the question and you just give up after a while and realise they don't want to bother talking to minions like us.
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jamesc
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Post by jamesc on Feb 22, 2017 12:02:01 GMT
I too sent an email about PBL006 and got a response a few days later although not very clear but the gist was that all loans including PBL006 would be subject to the new policy, although that was before the most recent update that says the borrower is going to pay all the interest up to date. My thoughts although I really like this loan was that discretion was the better part of valour and at the risk that this loan could be close to default (although I am sure with 100% recoveries) I dumped my position and there were plenty of takers.
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lobster
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Post by lobster on Feb 23, 2017 8:16:22 GMT
Blimey - it's all happened early this morning !! Email received at 06:45 saying "please resolve negative balance". I usually pay early in the morning by 07:30 which you would think is acceptable , but apparently not  . Nothing wrong with SS communications when they want our cash  |
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nick
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Post by nick on Feb 23, 2017 10:04:05 GMT
The earliest deposit/withdrawal run I've seen them process has been 06:07 so always work to 06:00 for processing withdrawals (who cares about deposits given they give you 3-4 days before taking any action on negative balances).
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elliotn
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Post by elliotn on Feb 24, 2017 16:33:43 GMT
Nice and early (before my bedtime) despite leaving no meteorological stone unturned. The calm before the storm as DD1 looms large on the horizon.
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SteveT
Member of DD Central
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Post by SteveT on Feb 24, 2017 16:43:40 GMT
I've had no need to communicate with savingstream for many months (back when responses were rapid). However, I sent a simple question at the start of the week about the anticipated default status of PBL006, initially by PM to Paul64 and then, thinking the formal route more appropriate, direct via the SS website "Contact Us" link. Three days later, aside from the automated acknowledgement, I've heard nothing via either route. Even Funding Circle are better than that. A bit of an eye-opener. 8 days now (and counting), still no response. Paul64 , the auto-acknowledgement email quotes reference number 16782 if you want to investigate... Reply now received (with apologies for the 10 day delay): "The borrower should be paying all outstanding interest to us shortly, and the remaining term figure will also be updated shortly" Slight shame is that I already gave up waiting and sold my remaining PBL006 holding
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mikes1531
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Post by mikes1531 on Mar 1, 2017 16:50:04 GMT
8 days now (and counting), still no response. Paul64 , the auto-acknowledgement email quotes reference number 16782 if you want to investigate... Reply now received (with apologies for the 10 day delay): "The borrower should be paying all outstanding interest to us shortly, and the remaining term figure will also be updated shortly" You may have noted the similarity with the update put on the loan a week earlier (on 17/Feb)... Then again, these are the same people who published an update on 23/Dec saying... Surely savingstream and Paul64 understand why we have trouble knowing how much of what they say we can believe. And hopefully they're working on solving that problem. Or am I suffering from another occurrence of extreme optimism?
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Post by Paul64 on May 12, 2017 15:13:18 GMT
Hi all, I am away a few days next week so please do not tag me etc. If you need a response please go via the preferred support@ route. Have good weekends. Paul
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elliotn
Member of DD Central
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Post by elliotn on May 12, 2017 15:30:33 GMT
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Liz
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Post by Liz on May 12, 2017 16:15:31 GMT
Damn it! He said don't tag him  Have a good time. PS you should stay off this forum from 5pm Friday until 9am Monday. Have a break.
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guff
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Post by guff on May 14, 2017 8:25:17 GMT
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adrianc
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Post by adrianc on May 14, 2017 8:50:11 GMT
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