Greenwood2
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Post by Greenwood2 on Jan 7, 2017 19:44:53 GMT
I eventually found a backdoor with no access code required, I just found I was in! I'd been roaming around so much I have no idea how, it may have been an old link to a previous log in.
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rick24
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Post by rick24 on Jan 7, 2017 20:20:55 GMT
There is a 'back door' which may help some folks (finally got my partner in) .. thanks to whatever techie at HMRC typed the following (see, there is SOME intelligent life there): "We are experiencing some Technical difficulties with the online service you are trying to use. Investigations are ongoing, but if you are attempting to submit a tax return for last year (15/16) the link below may give you access to the self-assessment services. www.tax.service.gov.uk/account/sign-in?continue=/business-account" by saying 'business account' (even if you aren't) you apparently bypass the passport/etc cr&p, and then you only have to cope with the two step verification. Trying to walk through it on the phone when the same phone is the recipient of the 6 digit code is impossible too; I'm all for Beta release, but in JANUARY (23 days from the annual deadline)?!? I'm a sole trader (business) so that explains why I didn't have to do the passport rigmarole.
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Post by crabbyoldgit on Jan 7, 2017 20:54:34 GMT
Tesco bank introduced what sounds like a similar system.Unfortunately my anti virus software did not like their cookie and deleated it on each run.This ment a code had to be sent to my mobile every time I used online banking,to be used within 10mins of receipt, shame the nearest mobile signal was a 15min drive from home.Only solution offered,change banks,so I did.
Tax man wise and all other gov related communications its paper only for me, they hate it which just makes my day.Also ask to be sent a form , print it off the web sir, do not have a printer if you want a form returned send me one.I played this game for 5 months with student finance,them threatening all sorts if I did not make a return and me repeatedly saying send me the form I will fill it in ,a task they were totally incapable of performing, it being a new form which they had not set up a contract with their printers to supply.In the end their complaints department had to print one of the web and hand write my address with a stamp and I guess walk it to the post box.Victor Meldrew you were an amateur!
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kulerucket
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Post by kulerucket on Jan 7, 2017 21:55:11 GMT
Yes it was annoying to have to go through a new setup procedure but it's just a standard two factor authentication so I don't see it as a big deal since I only login once or twice a year. Seems like overkill though. I couldn't care less who can see my tax returns.
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SteveT
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Post by SteveT on Jan 8, 2017 8:10:00 GMT
The way HMRC forces taxpayers to use online templates whilst in "Beta" is farcical.
I had no option but to use their new "Beta" online Corporation Tax Return template a few months back, HMRC having withdrawn the previous one (which worked OK-ish) but accepting only online submissions. The final return summary page (just before submission) showed a question as ticked "Yes" that hadn't been asked at any previous stage and could not be unticked (it was "Will you be making multiple returns this year?" or words to that effect). So I phoned and finally got through to a human on the HMRC help-desk, only to learn they cannot answer any questions relating to Beta systems, pointing me instead to a "feedback" email link that routes to the Beta development team.
A full week after emailing, I'd heard nothing so I gave up, submitted my on-line return anyway and posted HMRC a covering letter explaining why the tick in Box 50 should be ignored. 2 weeks later I finally received a response to my "feedback" email, which thanked me for raising the issue and confirmed that Box 50 referred to a question no longer asked!
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adrianc
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Post by adrianc on Jan 8, 2017 8:25:51 GMT
For some reason, I seem to have login problems with my HMRC ID every year. SWMBO's? No problem.
Normally, it's a right pain in the backside of having to get stuff posted from HMRC to get me back in. This year, the online authentication - passport, driving licence, card - was smooth, and I was in within an hour or two. It would have been quicker, but the RM website was warning there were delays in passport and licence verification.
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baz657
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Post by baz657 on Jan 8, 2017 23:36:33 GMT
All quite normal for secure access to a gov.uk website. Think yourselves lucky you only have to access it a few times a year. Some of us have to access the MOT testing system (still in buggy beta after 18 months) with a user name, a password that has to be changed at least every three months and, a recent addition, a randomly generated six-digit key number using a credit card sized push button number generator. Every time we log on. For some system users this can be up to fifteen times a day or more.
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Post by GSV3MIaC on Jan 10, 2017 13:52:43 GMT
I'd cheerfully have that instead of the 6 digit code and then passport every time (what you describe is no worse than many online bank accounts). I think the HMRC issue of needing the passport EVERY time is just a Beta-bug. Requiring it even once is a major issue for people who don't happen to have one.Be simpler next year, they'll just require a qualified lawyer/doctor/MP to testify that you are, in fact, yourself. 8>.
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Post by brianac on Jan 13, 2017 20:57:31 GMT
I've just come across a lovely "catch 22" on the HMRC website Helping the missus transfer some of her unused tax allowance to me,after filling in all the bits she needs to verify her identity, there's several choices, so we chose the three recent payslips option, please fill in the tax paid on one of the payslips "0.00" then we get " There are errors on the page. Choose another payslip where you paid more than £0.00 income tax."  ? the whole point is that she doesn't pay tax, if she did there would be no point in transferring her allowance! <Homer Simpson> D'OH </Homer Simpson> Brian |
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Post by ruralres66 on Jan 14, 2017 9:44:02 GMT
So very grateful for this thread and have past on info to son who is now probably able to meet the Jan deadline having been forewarned, and my husband. They are both reasonable IT and software techies so I have had 4 days of, " You wouldn't believe what the software designers (or in-house HMRC) have done here....." Could I have a suggestion of an info /web capture page set of responses so HMRC cab be given constructive customer feedback??! in a table or list with a request that correct in a timely manner, our time not theirs?  We need to do this too, " Helping the missus transfer some of her unused tax allowance to me,after filling in all the bits she needs to verify her identity, there's several choices, so we chose the three recent payslips option, please fill in the tax paid on one of the payslips."As both retired, what else can be used? |
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Post by brianac on Jan 14, 2017 16:12:29 GMT
the three recent payslips option, please fill in the tax paid on one of the payslips."[/i]
As both retired, what else can be used?
[/quote]
What we ended up with, we used her passport for verification
HTH
Brian
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Post by ruralres66 on Jan 14, 2017 17:40:56 GMT
Husband has no valid passport........!
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adrianc
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Post by adrianc on Jan 15, 2017 13:17:49 GMT
Husband has no valid passport........! Photocard driving licence?
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Post by GSV3MIaC on Jan 15, 2017 16:57:28 GMT
My partner has neither (nor a bank account with anyone Experian can access).
While I'm having a moan, just to keep it all in one place, having finally submitted a return, and having to send them money, I note that
having set up a DD for them last year was a complete waste of time - I still need to login (again) to tell them (how much) to collect from
the same DD (well it's deadline time so how about 'all of it, stupids!'); and it also appears that the UTR (Unique Taxpayer Reference) is SO unique that
we have a new one this year .. hence the references on any old DDs or FPs which are already set up will need changing.
Heck DVLC or TV licensing can do it every year like magic, how come HMRC can only do it like absolute %dictionary failure%??
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pom
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Post by pom on Jan 16, 2017 9:48:38 GMT
My partner has neither (nor a bank account with anyone Experian can access). While I'm having a moan, just to keep it all in one place, having finally submitted a return, and having to send them money, I note that having set up a DD for them last year was a complete waste of time - I still need to login (again) to tell them (how much) to collect from the same DD (well it's deadline time so how about 'all of it, stupids!'); and it also appears that the UTR (Unique Taxpayer Reference) is SO unique that we have a new one this year .. hence the references on any old DDs or FPs which are already set up will need changing. Heck DVLC or TV licensing can do it every year like magic, how come HMRC can only do it like absolute %dictionary failure%?? Yeah now that I've got to make twice yearly payments on account I thought great, I'll set up a DD.... then saw it's one off payments only, so really what is the point?
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