blender
Member of DD Central
Posts: 5,719
Likes: 4,272
|
Post by blender on May 28, 2014 10:51:25 GMT
I would love to join this discussion but I am processing, processing, processing and have been for two days. It's understandable - it was all ok and someone just threw in a Bank Holiday and of course it will take a few days to recover from that. Hopefully this will be the last Bank Holiday and things will go on ok, but you never know when they might decide to have another.
And one of my lates has made a partial payment and FC cannot distribute it until they have enough for a distribution. Suppose they had better keep it then.
|
|
|
|
Post by GSV3MIaC on May 28, 2014 11:33:09 GMT
Using the formula Amount invested + Net earnings + accrued interest = Funding circle total, I could see I was exactly £40 down early this morning, but it has since re-appeared. It happens quite often, sometimes just refreshing the window brings it back, and sometimes it might take an hour or two. I never worry about it any more, though I did the first few times. I appreciate not everyone knows their Amount invested, but I only ever put in x000 so it is easy for me. If it was only £20 and if it came and went (which is a known problem), I might just grit my teeth and bear it .. however it is £300+ and it crept up all through yesterday, and I see no reason to suspect it id going to get automagically fixed. By the way, if anyone DOES extract some compensation from FC (for persistent time wasting and screw-ups) please feel free to let me (at least .. others too if you feel generous) know, so we can wave our begging bowls in unison.
|
|
|
|
Post by GSV3MIaC on May 28, 2014 11:34:47 GMT
I would love to join this discussion but I am processing, processing, processing and have been for two days. It's understandable - it was all ok and someone just threw in a Bank Holiday and of course it will take a few days to recover from that. Hopefully this will be the last Bank Holiday and things will go on ok, but you never know when they might decide to have another. And one of may lates has made a partial payment and FC cannot distribute it until they have enough for a distribution. Suppose they had better keep it then. Ah but at least the dentist paid up upon 'retry', which is faintly surprising .. maybe their credit rating of 000000 is not entirely deserved?!
|
|
|
|
Post by davee39 on May 28, 2014 14:10:28 GMT
GSV3MIaC, Seen your comments at the other place. I have now stopped bidding altogether & will be withdrawing funds until this gets fixed. There are huge problems with auctions not showing knocked out bids which seem to continuing from last fridays upgrade.
|
|
|
|
Post by GSV3MIaC on May 28, 2014 14:21:12 GMT
FC are at least talking to me by email.. they seem not to have noticed until I rubbed their nose in it. It is DEFINITELY what they call 'trapped bids' - i.e. funds not being released when bids are knocked out.
My error is ALWAYS exactly a multiple of my bid size, and it is creeping up at something approximating to 0.5% .. i.e. one bid per 200 (-ish) is not being released back.
Not sure what you mean about 'auctions not showing knocked out bids' .. if you mean 'live update', for heaven's sake turn it off and use page refresh. If that is showing duff data, then I haven't noticed it here (yet). 'Live update' (beta) (or ZETA) is well known to be 98% cr&p whenever things get busy, and is best used for tying up internet bandwidth to no good end.
|
|
|
|
Post by pepperpot on May 28, 2014 14:44:03 GMT
I've had drops today aswell but they've come back to me after 10-20mins, my Monday drop is still missing though.
How many people would be needed to make an online petition weighty enough for the FCA to take note???
Show me the dotted line...
|
|
oldgrumpy
Member of DD Central
Posts: 5,087 
Likes: 3,233
|
Post by oldgrumpy on May 28, 2014 14:46:20 GMT
"FC are at least talking to me by email.. they seem not to have noticed until I rubbed their nose in it. It is DEFINITELY what they call 'trapped bids' - i.e. funds not being released when bids are knocked out".
Keep vigilant, or you may find (with FC's reputation for attention to detail) that for every £20 dead bid you eventually receive a full repayment.....
....of £19.99. I don't suppose they will notice that either - until told.
Maybe trapped bids are a bit like trapped wind..... oh! i'd better not carry on with that....might get blown out of the forum again!
|
|
mikeb
Posts: 1,072
Likes: 472
|
Post by mikeb on May 28, 2014 14:52:58 GMT
I don't know whether he means live update or not, however I'm here to tell you that it doesn't matter either way! It's broken. Funding Circle are re-branding as Fu**ing Shambles, so it's in line with that policy. I'm watching 6235 right now. There is furious bidding at 11.2-11.4, totals are going up. On Live Update. Yes, but, bear with me. 11.7% has £7440 in, £11180 out. IT IS NOT CHANGING. For bids to be coming at 11.2-11.4, the amount on the "edge" must be rebalancing and pushing over. IT IS NOT. Ok so you all start screaming that Live Update is beta (it's not, it's fundamentally broken misleading rubbish, an insult to the word beta). So why is it that hitting F5, Ctrl-F5 refreshes the page and it is STILL showing the same "edge amounts" of £7440/11180. For minutes on end. F5 F5 F5. Suddenly 11.5% is the top band. Whoosh. Backlog cleared. Now for 3 whole minutes I'm refreshing and looking at this dog's breakfast. These values do not change. 11.2% £1,000 Rejected 11.2% £30,040 Live With bids pouring in at 11.1% and below, a few seconds per £1000 in "my" band. And 11.2%, the "edge case" now is not changing. This is why people are reporting auctions that are more than 100% full when you add up the figures. It's because Funding Circle can't add up, which shouldn't be news to anyone  This sort of  has being going on for months, and as others have pointed out, it doesn't matter how many times people report it, responses vary from "we are not sure what you are seeing" to "we are aware but it's just a presentational problem" etc. I lost out in 2 other auctions yesterday over this, same problem. In one case, the auction was even terminated early with time left to run, yet live update was still showing bids coming in. As Funding Circle won't bother to reply to these points here, they are allergic to independent forums and refuse to acknowledge this shambles, or fix it, then I think maybe a formal complaint to the FCA is the way to resolve it. I don't think the systems they are using are fit for purpose, and they will not show any attempt to sort it. I have a ticket open for about 2 months now as to why one loan has been reducing 60 days of lateness for each 1 months payment. Apart from "that can't happen we have systems in place", and "it's a tech problem we are looking into it", there's been no meaningful response as to why they are giving away free months of payments. How long before they admit they haven't the foggiest and don't intend to fix anything? |
|
|
|
Post by davee39 on May 28, 2014 15:08:20 GMT
Normal update not working. Yesterday morning I was pressing PF5 constantly for the last 5 mins (and some minutes after auction end) and the auction did not update. Clearly I had no idea whether my modest bid was still live (and it seems neither did FC). This started last Friday. I never considered FC as a safe home for most of my savings, but I continued while it was fun watching a listing close and trying to guess the closing best rate. The websites performance means it is no longer fun and there are other more efficient organisations to consider, so time for an FC holiday (unless 14% rates return of course).
|
|
blender
Member of DD Central
Posts: 5,719
Likes: 4,272
|
Post by blender on May 28, 2014 15:21:42 GMT
Not sure why you need asterisks in 'Funding Shambles', mikeb. Are we not allowed to identify the operator? I had a similar experience to that you describe.
|
|
|
|
Post by GSV3MIaC on May 28, 2014 16:05:07 GMT
I've had drops today aswell but they've come back to me after 10-20mins, my Monday drop is still missing though. How many people would be needed to make an online petition weighty enough for the FCA to take note??? Show me the dotted line... Yeah, I'll sign it. And yes, I just looked at the end of the 150k£ auction (6235) and (with live updates off) it was indeed screwed up - when the bid form vanished (i.e. end of auction) I had £240 in at 11.2% .. 5 minutes later I look and a large slice of 11.1%s has dropped out, so you (whoever it was) are right, it is not JUST 'live update' that's broken.
|
|
|
|
Post by bracknellboy on May 28, 2014 16:42:07 GMT
Not sure why you need asterisks in 'Funding Shambles', mikeb. Are we not allowed to identify the operator? I had a similar experience to that you describe. I think the asterisks were for reasons of common decency: I think it was for compliance with the first part of the 1st forum rule rather than a variant of compliance with the 4th forum rule :-) But then I think we all know that...
|
|
blender
Member of DD Central
Posts: 5,719
Likes: 4,272
|
Post by blender on May 28, 2014 17:09:55 GMT
Not sure why you need asterisks in 'Funding Shambles', mikeb. Are we not allowed to identify the operator? I had a similar experience to that you describe. I think the asterisks were for reasons of common decency: I think it was for compliance with the first part of the 1st forum rule rather than a variant of compliance with the 4th forum rule :-) But then I think we all know that... If we all know that then the asterisks are not doing the necessary job. I am sure it must be 'funding shambles', some might consider fair comment, rather than just offensive.
|
|
ianb
Posts: 161
Likes: 54
|
Post by ianb on May 29, 2014 4:46:50 GMT
Looks like my accounts are sorted out now, after last nights run.
|
|
|
|
Post by GSV3MIaC on May 29, 2014 5:31:47 GMT
Different problem then .. My account is still £380 down.
|
|
has being going on for months, and as others have pointed out, it doesn't matter how many times people report it, responses vary from "we are not sure what you are seeing" to "we are aware but it's just a presentational problem" etc.
