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Post by phlitb on May 29, 2014 9:25:14 GMT
My account remains £40 down...
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Post by davee39 on May 29, 2014 12:56:58 GMT
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Post by davee39 on May 29, 2014 16:42:17 GMT
Reply from funding circle. More server capacity to be installed. Accounts to be fixed today - mine has been.
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Post by phlitb on May 29, 2014 17:21:37 GMT
My missing £40 has also rematerialised, but on past performance I have no confidence that these problems won't occur again...
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Post by GSV3MIaC on May 29, 2014 17:24:40 GMT
Ditto - mine fixed but partner's not yet fixed - seems it is a manual process to fix, and caused by high bid rates. The email actually said a server connection upgrade .. I guess it's the front end and back end not talking fast enough. Not impressive, and I hope someone at FC actually intends to fix it.
Update .. Actually I now seem to have £20 more than the expected total. Maybe I got someone else's?
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Post by yorkshireman on May 29, 2014 21:15:26 GMT
Yes, my account is now correct although FC didn’t even acknowledge my claim for a goodwill payment! 
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jimbo
Posts: 234 
Likes: 42
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Post by jimbo on May 29, 2014 22:15:12 GMT
Got my £20 back. Am happy as I'd been starting to doubt its existence!  |
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Post by yorkshireman on May 30, 2014 14:22:06 GMT
I suggest that you check your accounts again as I cannot reconcile my FC total last night with the figure this afternoon, it’s just under £1 out which doesn’t sound much but obviously that can soon increase if the error is allowed to continue for any length of time.
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Post by GSV3MIaC on May 30, 2014 15:47:47 GMT
I don't know whether he means live update or not, however I'm here to tell you that it doesn't matter either way! It's broken. <snip> This is why people are reporting auctions that are more than 100% full when you add up the figures. It's because Funding Circle can't add up, which shouldn't be news to anyone OK, I put Biddy (the mild mannered bid-bot) on the case and indeed the problem seems to be that the =top end= of the auction bids is not being updated, although the newly arriving bids are mostly there (the few, if any, that trickle in 'after auction end', at least while I was auditing it, didn't amount to much) .. so yeah, if you add up all the live bids you get more than the auction value. A sample from this PM: xx: 30/05/2014 14:49:01 Entering Final bidding on Loan 6265 xx: 30/05/2014 14:50:03 Loan 6265 Excess bids of £2500 corrected xx: 30/05/2014 14:51:11 Loan 6265 Has Now Ended, and you probably have bids in for £120@8.8% (note the weasel wording .. 'probably' .. been caught before!) so if I had been looking at the top at 14:50:03, I'd have been seeing £2500 of bids shown as 'in', whereas adding up from the bottom they were already obviously dead. Now if a windows PC, on the end of a bit of damp string, reading internet explorer web pages can figure this out (in, I guess, a whole 2 microseconds) I (like you) can't see why the FC megaserver can't "not put the rubbish out" in the first place. OK, I guess it is serving different flavours of detail (i.e. with different 'your xx bids' inserts) to each and every customer, but chopping the top off (once it exceeds the auction size) should be fairly easy. Just plain don't show it, if showing it right is too hard .. stop at the loan size. Maybe the problem is that it formats the 'high rate bids' before the 'low rate' ones, so some of the data is older than the rest (clutching at straws here) .. I dunno, I don't have the code that generates it, I just see the result and it's wrong.. This is after today's 'Scheduled (unannounced) maintenance', so presumably it was a lot sicker than £2500 yesterday or the day before (I actually caught it with £6000+ tucked away, at the end of one auction but didn't have the documentation running at the time). I set the 'squeal level' at £1000 .. errors of a few hundred quid are too common to even comment on, but are still big enough to put all your bids on the reject heap (if you bid modest amounts like me). The big errors happen at the end of big/popular auctions .. no news there then.
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Post by GSV3MIaC on Jun 17, 2014 14:52:37 GMT
AH, a new wrinkle on miscalculation arrived today - my FC total is approximately right, but is about £500 more than the total you get by adding bids to loan parts to cash .. (previously the total was equal to the sum of those, mostly, but not equal to what should have been in there, based on deposits plus profits). Is anyone else seeing anything funny, or is it just me?!
The website has been slightly better recently, but the quality of the listing data has not improved. There are currently several loans out there with 'gov't funding %' of blank %. Well not even blank, just missing ..
p.s.
Hmm, I checked carefully and it looks like it was 'available funds' failing to reflect dropped out bids. I thought this used to upset the FC total too, but apparently it doesn't now, the total seemed to stay right even as the individual pieces changed. Oh well, will have to do a proper reconciliation at midnight or something.
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blender
Member of DD Central
Posts: 5,719
Likes: 4,272
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Post by blender on Jun 17, 2014 16:41:16 GMT
Reading this thread gives a very poor impression of FC lenders. People could easily get the idea that we are all just in it for the money.
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Post by valerieb on Jun 18, 2014 13:48:24 GMT
Reading this thread gives a very poor impression of FC lenders. People could easily get the idea that we are all just in it for the money. ....or maybe we just value accuracy and once trust in that has gone, then we're on the look-out for mistakes whether real or imagined. (and for anyone who's interested, no, I don't have 101 likes for 101 posts!!!)
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oldgrumpy
Member of DD Central
Posts: 5,087
Likes: 3,233
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Post by oldgrumpy on Jun 18, 2014 14:00:09 GMT
valerieb (and for anyone who's interested, no, I don't have 101 likes for 101 posts!!!)
BB is watching ... (and apparently liking) you.
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Post by GSV3MIaC on Jun 18, 2014 14:38:17 GMT
Reading this thread gives a very poor impression of FC lenders. People could easily get the idea that we are all just in it for the money. Well mostly I'm here for the beer, and the financial arcade game, with minor benefits to the SME economy .. however I do like the score keeping to be reasonably fair and accurate, and the website to be mostly available and somewhat responsive. I know it's a big ask, but still ..
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blender
Member of DD Central
Posts: 5,719
Likes: 4,272
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Post by blender on Jun 18, 2014 15:00:00 GMT
Of course we are all in it just for the money! So are the borrowers and FC. It would not work if any of the parties were not.
I must not make such silly posts.
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