Liz
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Post by Liz on Apr 3, 2017 12:47:34 GMT
i'm surprised to see so many people who are so unhappy with a product, yet they continue to use it I'm getting really sick of all the Lendy bashing! They made a mistake, they fixed it, problems are always usually fixed. Even big banks and financial institutions make mistakes. We have all earned 12%(or close to it) with ALL capital returned, give them some credit for these extremely high returns. I really think you all need to sign up to TC where there is far less communication, an awful website, arrogant management and where you actually suffer losses(one loan returned just 1p capital on a £1000 loan). I would be more concerned about return of capital than admin errors. I think people are upset because they can't keep the extra interest that was never theirs. And yes I informed Paul64 of the error, best it get fixed ASAP than in days or weeks.
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will
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Post by will on Apr 3, 2017 13:06:36 GMT
I'm getting really sick of all the Lendy bashing! They made a mistake, they fixed it, problems are always usually fixed. Even big banks and financial institutions make mistakes. We have all earned 12%(or close to it) with ALL capital returned, give them some credit for these extremely high returns. I really think you all need to sign up to TC where there is far less communication, an awful website, arrogant management and where you actually suffer losses(one loan returned just 1p capital on a £1000 loan). I would be more concerned about return of capital than admin errors. I think people are upset because they can't keep the extra interest that was never theirs. And yes I informed Paul64 of the error, best it get fixed ASAP than in days or weeks. If you read the thread you'll see a lot of people, including myself, are more concerned with how they fix their errors than the error themselves. "Big banks and financial institutions" would never change transactions that have already been logged against an account. This, IMO, is unacceptable.
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Post by lendinglawyer on Apr 3, 2017 13:12:28 GMT
I'm getting really sick of all the Lendy bashing! They made a mistake, they fixed it, problems are always usually fixed. Even big banks and financial institutions make mistakes. We have all earned 12%(or close to it) with ALL capital returned, give them some credit for these extremely high returns. I really think you all need to sign up to TC where there is far less communication, an awful website, arrogant management and where you actually suffer losses(one loan returned just 1p capital on a £1000 loan). I would be more concerned about return of capital than admin errors. I think people are upset because they can't keep the extra interest that was never theirs. And yes I informed Paul64 of the error, best it get fixed ASAP than in days or weeks. If you read the thread you'll see a lot of people, including myself, are more concerned with how they fix their errors than the error themselves. "Big banks and financial institutions" would never change transactions that have already been logged against an account. This, IMO, is unacceptable. That isn't actually true. Friend of mine had about £8m credit his account at a large high street bank one day. Took a screenshot to show people. When he refreshed the page, it was gone, rather than solved by an equal and opposite reversal. Again, do I think it's the best way they could have dealt with the problem? No. But are we in exactly the same position either way? Yes. Therefore are the gripes entirely form over substance/minor inconvenience at worst, and therefore unnecessary? Yes (in my opinion). There's a lot of "Lendy are taking my money" and other similar language re other issues (e.g. interest on delayed withdrawals, unsold loan parts, etc.) that Lendy get bashed for, yet on this occasion at least some people seem quite keen on taking Lendy's money for an equally spurious reason. In that situation, those people deserve a bashing (in my opinion).
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will
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Post by will on Apr 3, 2017 13:16:13 GMT
Friend of mine had about £8m credit his account at a large high street bank one day. Took a screenshot to show people. When he refreshed the page, it was gone That sounds more like a display glitch than an actual transaction against the account.
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Post by lendinglawyer on Apr 3, 2017 13:20:09 GMT
Friend of mine had about £8m credit his account at a large high street bank one day. Took a screenshot to show people. When he refreshed the page, it was gone That sounds more like a display glitch than an actual transaction against the account. And you would have accepted that rationale from Lendy, would you? Give me a break...
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will
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Post by will on Apr 3, 2017 13:29:30 GMT
And you would have accepted that rationale from Lendy, would you? Give me a break... Yes, because it's an unexpected glitch, not a conscious decision to manipulate historic transactions.
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rogerbu
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Post by rogerbu on Apr 3, 2017 14:00:05 GMT
' Friend of mine had about £8m credit his account at a large high street bank one day. Took a screenshot to show people. When he refreshed the page, it was gone, rather than solved by an equal and opposite reversal.'
I still have a Credit Card Statement that shows my (16 digit) Credit Card Number as the Credit Limit. I would have had trouble spending that lot!!
Also, As a Computer Engineer in the 70s I needed a length of twine to fix a printer in the middle of the night. Imagine my (and the Customer's) annoyance when the storekeeper taxied me 1 inch of twine instead of a roll.
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Post by jackpease on Apr 3, 2017 14:52:48 GMT
If a platform makes mistakes, I welcome this forum pointing them out, I hope the platform fixes those mistakes reasonably quickly, and i keep on investing. If they make enough mistakes i might be slightly annoyed but would continue to stay invested for as long as I trust the platform.
If there is such a poor level of trust in a platform that mistakes (or flawed attempts at fixing those mistakes) are assumed to be manipulation/cover up/making money out of us/whatever, why stay with someone out to exploit us?
As Westonkev said before he left Ratesetter, if managers see that engaging with this forum exacerbates endless question loops/conspiracy theories/anger they just take the view that there is nothing to be gained from engaging with the minority of investors that post on this forum and we're all worse off.
Jack P
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guff
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Post by guff on Apr 3, 2017 15:24:57 GMT
"Administration error"... my arse. Cool it Guffy. Have a banana ... or a brandy. They're not allowed to say "Sorry guys, we cocked up. Wot a bunch of prats". Might "offend" somebody. (Thinks ... hope I haven't offended Guff). I WAS cool - just turned the aircon down, cracked open a very quaff-able €1.85 bottle or two of Cava and drew up a deckchair to watch the fun. You'll have to try harder than that to offend me. (Won't the administrators be offended?)
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oldgrumpy
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Post by oldgrumpy on Apr 3, 2017 15:52:46 GMT
Cool it Guffy. Have a banana ... or a brandy. They're not allowed to say "Sorry guys, we cocked up. Wot a bunch of prats". Might "offend" somebody. (Thinks ... hope I haven't offended Guff). I WAS cool - just turned the aircon down, cracked open a very quaff-able €1.85 bottle or two of Cava and drew up a deckchair to watch the fun. You'll have to try harder than that to offend me. (Won't the administrators be offended?) <In the voice of the estimable Arkwright, on being told the price of a new till>
(very quaff-able €1.85 bottle or two of Cava) HOW MUCH?
I'll have a dozen cases please!
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vmail
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Post by vmail on Apr 3, 2017 18:12:54 GMT
For me is was from a 12% loan purchased before 1PM on 01/04/2017. I had got 2 days worth of interest for this loan. Any purchases after 1PM did not get any interest.
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markdirac
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Post by markdirac on Apr 3, 2017 19:19:10 GMT
... My balance has gone down again since I last checked an hour or so ago. The odd number of pence on my account has changed so I know there's been further fiddling. I've no idea if it's right now, that's what bothers me very slightly - because I was only in 3 sub 12% loans but the change in my figures seems to suggest others figures have been altered, because the difference of 1% over 1 month in just 3 loans with fairly small stakes wouldn't seem to amount to very much. All my other loans and 90%+ of my investment is at 12% yet I seem to have had quite a few quid knocked off. ... Me too. My March interest has been reduced by 6%. And yet I only have a half-dozen loans at <12% - a few at 11% and a couple at 10%. This should not result in an overall overpayment/interest reduction of 6%. So I too am not yet confident that the recalculation is right now.
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markdirac
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Post by markdirac on Apr 21, 2017 12:59:23 GMT
... My balance has gone down again since I last checked an hour or so ago. The odd number of pence on my account has changed so I know there's been further fiddling. I've no idea if it's right now, that's what bothers me very slightly - because I was only in 3 sub 12% loans but the change in my figures seems to suggest others figures have been altered, because the difference of 1% over 1 month in just 3 loans with fairly small stakes wouldn't seem to amount to very much. All my other loans and 90%+ of my investment is at 12% yet I seem to have had quite a few quid knocked off. ... Me too. My March interest has been reduced by 6%. And yet I only have a half-dozen loans at <12% - a few at 11% and a couple at 10%. This should not result in an overall overpayment/interest reduction of 6%. So I too am not yet confident that the recalculation is right now. I am wondering if there is anyone else who has not yet had these interest adjustments completed correctly? I explained the anomaly to Lendy in a clear email. Lendy responded with a trivial reply telling me to check the website. I wrote a second time elaborating that their calculations are wrong, and eventually received a second trivial reply asking me to check if my loans are in default. So now I have phoned them, but spoke to someone who was unable to help with anything, simply recording that I am not happy with the two responses. I am disturbed at Lendy's inability or refusal to investigate an erroneous calculation. Anyone else?
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mosaic
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Post by mosaic on Apr 21, 2017 13:41:24 GMT
Negative balance. Support just go round in circles. No non 12% in March. Blamed on 11% error, told them not. Blamed it on my purchase of loan parts, i demonstrated it was not. Blamed it on 11% error again. Doh!
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Liz
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Post by Liz on Apr 21, 2017 14:18:03 GMT
Me too. My March interest has been reduced by 6%. And yet I only have a half-dozen loans at <12% - a few at 11% and a couple at 10%. This should not result in an overall overpayment/interest reduction of 6%. So I too am not yet confident that the recalculation is right now. I am wondering if there is anyone else who has not yet had these interest adjustments completed correctly? I explained the anomaly to Lendy in a clear email. Lendy responded with a trivial reply telling me to check the website. I wrote a second time elaborating that their calculations are wrong, and eventually received a second trivial reply asking me to check if my loans are in default. So now I have phoned them, but spoke to someone who was unable to help with anything, simply recording that I am not happy with the two responses. I am disturbed at Lendy's inability or refusal to investigate an erroneous calculation. Anyone else? mosaic Were either of you holders of DFL002 in March 2016?
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