seeingred
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Post by seeingred on Apr 3, 2017 16:22:48 GMT
Except there is no evidence that anything ever went wrong. Which it didn't of course,
(I WAS being sarcastic....)
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Liz
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Post by Liz on Apr 3, 2017 16:22:54 GMT
My negative balance first appears in the transactions in the 1st week of March, starts off at £3.20 then adjusts several times and is now at £3.40. So this has nothing to do with the interest run in my case. I am perplexed and worried about their system now. And I take it that during March, while using the site, your balance was never negative?
Another guess: It sounds to me like they've adjusted an earlier (e.g. February) interest payment downwards which has caused all subsequent balances to be adjusted downwards, taking your historical balances during March from the positives you remember to make some negatives after their adjustment of history.
This is precisely why I and others want an inviolable transaction log with any necessary adjustments appended and time stamped at the time of the correction. Such adjusting transactions would also need some description as to their reason and purpose (e.g. 'Interest correction on loan part ID 1234567' or similar).
If we could trust Lendy's version to be inviolable, then those of us who pedantically download our transactions would not need to.
Since it appears you have not saved your transaction log, you are relying on Lendy's somewhat liquid version and now they've adjusted it, unless they can tell you then you have little hope of finding what adjustment they actually made.
No, I have no transactions, I didn't think they would be amended! I just hope Lendy know what is going on. My guess is they will refund me the 3.40 if they can't work out where it came from. Yes, first week of March, it appeared after a withdrawal, which isn't possible. Going back further this £3.40 negative balance appears after January's payment run, I'm trying to work out how far back it goes. Not easy when I have so many transactions.
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ablender
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Post by ablender on Apr 3, 2017 16:27:56 GMT
No conspiracy I am afraid, despite the theories. It was a simple admin error, which credited March's interest at a flat 12%pa across all loan parts. This was corrected over the weekend, but it did result in some investors receiving less interest than stated on Saturday for loan parts that should be paying less than 12%pa. I'm sorry it happened, but nobody should be disadvantaged. Please though contact support via lendy.co.uk/contact if you have any account specific questions and the team will happily look to investigate them on your behalf. I have contacted you by replying to your email. I expect that you do receive such emails. I am waiting for a reply. In the meantime your post does not address the issue that I raise, namely that people who had no sub 12% loan parts had their balance reduced too. Is the error larger than you quote above? Is it a manual error or something in your code?
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Liz
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Post by Liz on Apr 3, 2017 16:30:32 GMT
No conspiracy I am afraid, despite the theories. It was a simple admin error, which credited March's interest at a flat 12%pa across all loan parts. This was corrected over the weekend, but it did result in some investors receiving less interest than stated on Saturday for loan parts that should be paying less than 12%pa. I'm sorry it happened, but nobody should be disadvantaged. Please though contact support via lendy.co.uk/contact if you have any account specific questions and the team will happily look to investigate them on your behalf. I have never held a non-12% loan. Going back through my transactions, this -£3.40 goes back to at least October, it's a recurring figure every month, I don't know yet how far back this goes. I hope your support team can sort, because something has screwed up my account. I await their e-mail response. Edit:June 2016 It's still there, I will keep searching.
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Neil_P2PBlog
P2P Blogger
Use @p2pblog to tag me :-)
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Post by Neil_P2PBlog on Apr 3, 2017 16:31:54 GMT
/ off topic hat on What 3P software are people pulling their p2p transactions in to, thanks. Very interesting question. I'm just pulling everything into Excel ATM
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twoheads
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Programming
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Post by twoheads on Apr 3, 2017 16:32:14 GMT
No, I have no transactions, I didn't think they would be amended! I just hope Lendy know what is going on. My guess is they will refund me the 3.40 if they can't work out where it came from. Yes, first week of March, it appeared after a withdrawal, which isn't possible. Going back further this £3.40 negative balance appears after January's payment run, I'm trying to work out how far back it goes. Not easy when I have so many transactions. Ah... you've got an impossible withdrawal. That positively proves that SS has made some retrospective change.
I think you're right: they should let you know exactly what they changed and precisely why.
Of course, it is possible to check your entire account history to ensure that all interest payments are correct and match the history of your loan holdings - but that would be quite some work.
However, I don't think it would be possible is to verify that the history of your loan part holdings has not been adjusted.
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treeman
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Post by treeman on Apr 3, 2017 16:35:56 GMT
No conspiracy I am afraid, despite the theories. It was a simple admin error, which credited March's interest at a flat 12%pa across all loan parts. This was corrected over the weekend, but it did result in some investors receiving less interest than stated on Saturday for loan parts that should be paying less than 12%pa. I'm sorry it happened, but nobody should be disadvantaged. Please though contact support via lendy.co.uk/contact if you have any account specific questions and the team will happily look to investigate them on your behalf. Not quite so simple Paul64/Quote from: p2pindependentforum.com/post/179731"I don't think it's anywhere near as straightforward as having paid all loans @12%.............
The statement I downloaded on Saturday (after interest, allocation and selling) contains 2 entries dated 31/3 paying me a few pence interest on parts I only bought 1/4.
Start date showing as 1/4/17...........
<SNIP>
(these are all erased on the latest download - it never happened, did it?)"
/End quote I'm not too bothered that there was an error, these things happen - it's the lack of 'correction' data that makes me wonder if it's really fixed .
My account seems right for now .
As my last support ticket raised is unresolved and I've had no reply (bar the holding/auto response) I'll not raise another one.
***HELP**** Anyone able to explain how to quote bits from one thread into a reply on another ?
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Liz
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Post by Liz on Apr 3, 2017 16:37:59 GMT
No conspiracy I am afraid, despite the theories. It was a simple admin error, which credited March's interest at a flat 12%pa across all loan parts. This was corrected over the weekend, but it did result in some investors receiving less interest than stated on Saturday for loan parts that should be paying less than 12%pa. I'm sorry it happened, but nobody should be disadvantaged. Please though contact support via lendy.co.uk/contact if you have any account specific questions and the team will happily look to investigate them on your behalf. I have never held a non-12% loan. Going back through my transactions, this -£3.40 goes back to at least October, it's a recurring figure every month, I don't know yet how far back this goes. I hope your support team can sort, because something has screwed up my account. I await their e-mail response. Edit:June 2016 It's still there, I will keep searching. I can find this -£3.40 figure as far back as April and May
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will
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Post by will on Apr 3, 2017 16:40:50 GMT
I think you're right: they should let you know exactly what they changed and precisely why. It's a good job the keep an audit trail of all transactions on an account. That will make this easy to track down. 
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locutus
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Post by locutus on Apr 3, 2017 16:40:59 GMT
I have never held a non-12% loan. Going back through my transactions, this -£3.40 goes back to at least October, it's a recurring figure every month, I don't know yet how far back this goes. I hope your support team can sort, because something has screwed up my account. I await their e-mail response. Edit:June 2016 It's still there, I will keep searching. I can find this -£3.40 figure as far back as April and May A perfect example of why retrospective amendments create confusion and make it impossible to trace exactly where something has gone wrong.
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will
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Post by will on Apr 3, 2017 16:44:34 GMT
I can find this -£3.40 figure as far back as April and May I'm going to guess that your balance has effectively been different to your transaction history for a very long time. After their botch job of a fix to the messed up interest payments they recalculated the balances of all accounts based on the transaction history which has brought this anomaly to the surface.
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Liz
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Post by Liz on Apr 3, 2017 17:59:07 GMT
I have never held a non-12% loan. Going back through my transactions, this -£3.40 goes back to at least October, it's a recurring figure every month, I don't know yet how far back this goes. I hope your support team can sort, because something has screwed up my account. I await their e-mail response. Edit:June 2016 It's still there, I will keep searching. The negative balance first appears 1st April 2016. It looks like the March interest I received has been reduced by £3.40 for no apparent reason. So they have adjusted figures in last years tax year a year later, I'm not sure they are allowed to do that!
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vmail
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Post by vmail on Apr 3, 2017 19:32:23 GMT
They have done this in the past and its easy for them to do it again.
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elliotn
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Post by elliotn on Apr 4, 2017 3:58:46 GMT
They have done this in the past and its easy for them to do it again. It would appear to be 1st April annually.
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will
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Post by will on Apr 5, 2017 10:27:36 GMT
I have never held a non-12% loan. Going back through my transactions, this -£3.40 goes back to at least October, it's a recurring figure every month, I don't know yet how far back this goes. I hope your support team can sort, because something has screwed up my account. I await their e-mail response. Edit:June 2016 It's still there, I will keep searching. The negative balance first appears 1st April 2016. It looks like the March interest I received has been reduced by £3.40 for no apparent reason. So they have adjusted figures in last years tax year a year later, I'm not sure they are allowed to do that! Let us know when/if you get an explanation on this one. I'd love to know what's going on.
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